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Reviews

3.4

208 reviews
5
(95)
4
(26)
3
(8)
2
(24)
1
(55)
  • Product Quality
    4.5 (2)
  • Return Claim MadeYes (1) · No (1)
  • Customer Service
    3.0 (2)
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Great service

published

My husband purchased a bike online for me. Bike was too big for me, contacted Reid Cycles via email & they sent exchanger/refund terms. I rang Nth Melb. store, said bring bike in which we did. Exchanged the bike, no problems & excellent customer service, via phone & in store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
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You be the judge

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationAdelaide CBD
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Chris

ChrisMelbourne

  • 2 reviews

Terrible service to fix faulty new bike

published

Bought a brand new mountain bike, have only ridden it four times and one of the pedals feel off, I drop it off for repair in December and its now February and they still haven't done anything!
Have emailed them and phoned a few times, they say they don't have any cranks in stock and will have to order them but in the almost 2 months my bike has been in the shop they still haven't placed an order!

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Nilantha

NilanthaGreater Melbourne (Outer), VIC

Poor after sales service

published
Store LocationNorth Melbourne

Cheap quality and bad service. Stay Away.

published

Bought the Urban X3 wanting a reliable commuter. Bike let me down twice in a three months. First the crank/pedal came completely off whilst riding. Second the chain/rear derailer got caught in the rear wheel and caused over $300 worth of damage and Reid won't take responsibility for this. Their response is that if I am not going to pay for them to fix their issue then to come and collect the bike because it is taking up workshop space. What a complete waste of money. Best to spend a little more on a brand that will give you a bike that will last at least a year and look after you on the road.

Markus

MarkusBrisbane

  • 2 reviews
  • 4 likes

Not worth your time or money

published
Sad Panda

Sad PandaAdelaide

Bike left me injured after manufacturing fault and took over 3 months to get bike fixed.

published
Alex

AlexBrisbane

  • 3 reviews

Bike broke first day - they wont replace it

published

After just a few KM my wheel broke. Reid confirmed the part was faulty but say they can't send me a new wheel for at least a month... dont you sell wheels?

ozphys

ozphysadelaide

  • 3 reviews
  • 1 like

Perfect bike!

published

Bought my urban X2 bike to start riding again after 10years of non riding. Am so happy with my slick matte black bike!I got So comfortable to ride and fast! Just using the bike to recreational riding by myself or with my 5yr old son. I'd received good customer service and advice from Reid cycle shop. Great value for what you get in a bike. Highly recommended!

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Federico

FedericoSutherland

  • 9 reviews

Great bikes

published

I have bought two bikes from Reid, one Reid Falco and one Reid Xenon. I have been using them for more than 2 years and I am extremely satisfied. They work perfectly and they were very cheap.

mangoman

mangoman

  • 8 reviews

Good value

published
Stef the Mus

Stef the MusTownsille

Reid Harrier

published

I required a commuter bike and wanted to keep the cost down so received my Reid Harrier, delivered to North Queensland for $268. For the money it was great value, rolls well, fast, a reasonable soft ride for 25 tyres. Seems to be reasonably bullet proof. I do a lot of road cycling as well and must say I'm impressed with the new purchase

Fam of 5

Fam of 5Sydney

Amazing calue for money & exceptional customer service

published

Great Service, Great Bike ... so far

published

Not providing what was paid for

published

Bought a bike from them price included first year of service they will not provide the service because they don't have a store in Brisbane.. They still are open for business and could easily organize to get the work done.

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dudded by big w

dudded by big wSYDNEY

  • 4 reviews
  • 10 likes

Reid must honour their 12 month free service promise

published
Tahn

TahnSydney

Reid Cycles refuse to honour included servicing

published

I purchased a Reid Cycles bike as the sales assistant emphasised the purchase price included 12 months of servicing. Reid Cycles recently closed their Sydney store and failed to inform customers. Rather than put in place arrangements, they are refusing honour any servicing claims.

As seems to be the trend with reviews on here, Reid Cycles offer decent bikes but ABYSMAL customer service.

I am very happy with my Reid Urban X3

published

i just bought a Reid Urban X3 - I am very happy with the bike and Tom at Cheltenham provided the best advice and assisance i have ever had at a bike shop

Gus

GusMelbourne

Inferior parts and rushed construction

published
Harvey

HarveySydney

Unpleasant customer service.

published
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Questions & Answers

Suffi A.

Suffi A.asked

VIC, North Melbourne

Do you offer full assembly of a bike if I were to purchase one in person from a physical store? I am pretty sure I can follow your pdf guide but the gear and brake installation part just unnerves me and I'd rather have someone pro do it for me. If yes does this post-purchase service come with extra fee?

No answers

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