My husband purchased a bike online for me. Bike was too big for me, contacted Reid Cycles via email & they sent exchanger/refund terms. I rang Nth Melb. store, said bring bike in which we did. Exchanged the bike, no problems & excellent customer service, via phone & in store.

Bought a brand new mountain bike, have only ridden it four times and one of the pedals feel off, I drop it off for repair in December and its now February and they still haven't done anything!
Have emailed them and phoned a few times, they say they don't have any cranks in stock and will have to order them but in the almost 2 months my bike has been in the shop they still haven't placed an order!

Bought the Urban X3 wanting a reliable commuter. Bike let me down twice in a three months. First the crank/pedal came completely off whilst riding. Second the chain/rear derailer got caught in the rear wheel and caused over $300 worth of damage and Reid won't take responsibility for this. Their response is that if I am not going to pay for them to fix their issue then to come and collect the bike because it is taking up workshop space. What a complete waste of money. Best to spend a little more on a brand that will give you a bike that will last at least a year and look after you on the road.

I required a commuter bike and wanted to keep the cost down so received my Reid Harrier, delivered to North Queensland for $268. For the money it was great value, rolls well, fast, a reasonable soft ride for 25 tyres. Seems to be reasonably bullet proof. I do a lot of road cycling as well and must say I'm impressed with the new purchase

i just bought a Reid Urban X3 - I am very happy with the bike and Tom at Cheltenham provided the best advice and assisance i have ever had at a bike shop

Bought this bike recently and had a great experience. The guys in the store were really helpful and knew what the were talking about. They didn't try to sell me anything - just steered me in the right direction based on what I needed the bike for.

Great work.

PS the bike is awesome!

These guys can be anyday trusted upon quality. I recently purchased a helmet from the new store at Collingwood and its awesome. The representative was really helpful in making the right choice for me.

After recently purchasing a Reid Cycle through a third party seller (Never again), I contacted Reid customer service regarding the bike as incorrect accessories arrived and I had a question regarding the price.
Joseph in customer service went out of his way to assist me, ensuring the staff at the Melbourne store knew I was coming in for my bike build and ensuring they knew exactly what was needed.
When going to the store the staff were extremely helpful and friendly. They went out of their way to assist me, showing me how to attach the new bike carrier I purchased for my tow bar etc.
This has been one of the best customer service experiences I have had in a long time.

Assembling my wife's Vintage Women's bike I ended up having a minor issue with a screw in the frame. The Head Office support was absolutely top notch, I was asked to bring the bike in (or post it back, but the former was easier for me) and it was swapped over for a new, assembled bike. While there I decided to purchase a second bike, just because of how great the experience had been. The Melbourne Sales Assistance was extremely helpful and great to deal with, and the bikes both my wife and I rode away with have been great to ride around on. We're from the Frankston area, and the trip into the city was easily worth it for both the customer service and the products themselves. Can't recommend Reid enough.

Owned the bike for less than 3 weeks and the pedals almost fell off. Loose to the point of no traction could have seriously hurt me or worse. Customer service was none existent not even an apology, they offered to post me a new crank! Took the bike back got a refund, I was told by the mechanic that the are built on a production line and it wasn't their fault, take some ownership mate really! Micky mouse bikes shoddy workmanship and even worse customer service! I could go on but I will leave it there you have been warned!

Massive thank you to Reid for doing their best to repair my bike. At first I was I concerned at the length of time it was taking to fix but found out that it was because they had to order in some special parts. It is now working better than ever and I am very happy with it.

They have great mechanics and kept me updated on the progress all the way.

I bought a red vintage style ladies bike from Reid's the other day only to find exactly the same style bike at Kmart for $100 cheaper. The guy there told me you won't find them anywhere near his shops price in Melbourne. What a joke. Very unhappy!

We bought three bikes on the weekend in readiness for casual Summer cycling and I can't believe the value of these bikes! The vintage ladies bikes came in a package deal with helmet, light etc. Depending on the bike they have different package prices but all were really reasonable, particularly when we are not avid cyclists but just wanted something to get around on.

The only downside was the Melbourne store was absolutely packed! It meant we waited a while for service but, the number of customers certainly made me feel comfortable that we'd made the right choice.

I ordered a Reid City 1 commuter bike online a couple of weeks ago, with pick-up from Melbourne Store. I misread the email and arrived to pick it up before the bike was ready to go. Rather than send me away, the nice guys at the shop went out the back, found a bike and assembled it on the spot for me, and I was able to ride home that night. I've had the bike for a couple of weeks now, it's perfect for my cross town commute and it handles well with a fully loaded pair of cheap pannier bags on the back.
Good value commuter bike, helpful shop staff, free first service / tune-up.
The mudgards make using my apartment's wall-mounted bike racks difficult