Reid Cycles Questions & Answers

Hi Vizak20,

Your bike will need a service regularly, after 12,000kms of use, it is possible that your Bottom Bracket needs replaced. However this will not be covered under warranty as it is under general use. Are you able to bring it in to our store? We'd love to get this fixed for you. Please see the contact us page of our website.

Kind regards, Chris

Hi Michael,

Sorry that you have not been contacted. We are just phasing out our Corratec range and are just on the verge of getting new stock of Reid E-bikes with Shimano Steps motors. We are really excited to get them in and can't wait for people to start riding them.

If you have any questions about the e-bikes or store please contact us here at the support office on (03) 9329 1222.

Regards,
Reid
Joseph

Hi Col,

Is it just the gear inner cabling that has snapped? That's relatively straight forward, you just need some standard (preferably Shimano) road gear inner cable that should be stocked by all bike stores and sites.

You'll need to pull out the old cable and then thread the new one through. Start at the levers, you'll need to pull them back to find the gear opening. Then gently run it through the cable housing.

I would recommend jumping on to YouTube for a more detailed look at how this is performed. The video capability is ideal for demonstrating the correct process.
There's a lot of chance for miscommunication on these topics, so I'll ensure that we're both referring to the inner wire cable that runs inside the outer gear hosing for the gear lines. If I've misunderstood let us know!

Kind regards,
Matt

Thanks Stuart!

Yes, you'll find that most bikes are either Presta (Sometimes called French or bike valve) or Schrader (Sometimes called American or car valve) varieties. You can either ensure that the pump you get is specific to your bike, or as Stuart suggested a pump that is capable of inflating both. Our alloy 2 head pump will inflate either.

If there's anything else, please let us know.
Kind regeards,
Matt

Hi Rose,

Thanks for your question. You can most certainly attach a rear basket, front basket or both! The bikes were specifically designed with basket options in mind. The front basket uses a bracket to sit in the headset stack while legs underneath rest on the front hub bolts.
The rear basket uses a clamping mechanism to attach to the rear pannier that comes with these bikes.

However, at this stage we cannot offer direct sales to anywhere other than Australia. I do apologise for inconvenience but would direct you to www.reidbikes.com, our international wing for more information on local suppliers.

All the very best! Regards,
Matt

Hi Angela

Both are great bikes but it's about choosing the right bike for your needs. The X2 is a flat bar Hybrid, its riding position is more up rite then the Granite. If you are ridding with a heavy backpack then the more up rite ridding position can be better then a more lent over stances.

However I do agree with Daz, the Granite is a great bike. It's our first touring bike. It's riding position is more lent over then the X2 with is great for going into the wind but not as lent forward then then a Falco or Osprey. Just like the X2 it has bolts for full mud guards and panniers. You could consider getting pannier bags to take the weight off your back. The Granites main advantages over the X2 are the better gears and crank. The bottom bracket is a Shimano Octalink Splined that will do more miles then the X2.

I think the X2 is great in the city for making lots if shorter quick trips getting on and off the bike frequently. But over longer distances the Granite could be the better choice.

I hope this helps. It would be very useful for you to go into store to test ride the bikes.

If you have any further questions please contact the customer service team on (03) 9329 1222.

Regards
Reid

Hi thanks, for the query,

The MTB sport comes with Shimano Tourney gears. These are and entry level gear set from a very strong manufacturer. They are reliable and work well even in off road conditions. Just remember that the more basic gear sets do need a bit more care to change gear properly. You can't put as much tension through the chain as you change gear. This means changing gears needs to be conducted at a more leisurely pace. This gear set is not for racing.

You could update your gear set at a later date but if you do want a better gear shifting you could choose the MTB Pro.

https://www.reidcycles.com.au/reid-mtb-pro.html

This bike features upgraded Shimano EZ-Fireshifters to help you change gear with ease.

If you have any further questions please feel free to contact the customer service team on (03) 9329 1222

Regards,
Reid

Hi Dave,

The bikes are shipped 80% assembled and you would need to attach the front wheel, pedals, handlebar, seat and seat post.

Whilst that part is relatively straight forward, the brakes and gears will most likely require some tuning out of the box. We do recommend that this be done by a professional.

We sell an assembly kit that will have most of what you need, but some grease is also a good idea. The chain will be pre-lubricated, but chain oil is always handy to have as the chain will most likely require cleaning and relubing in the future.

Unfortunately, at the time of writing we only have one store in NSW, our Glebe store on Parramatta Rd.

Feel free to give us a call on (03) 9329 1222 with any further questions.

Kind regards,
Matt

Hi Vince,

Great question. Personally I would go for the Urban X2 over the City 2 for a number of reasons. I'm not confident that the forks on hybrid bikes are up to the task of handling the terrain you have described, they're more to provide added comfort to the ride. If you wanted a versatile bike front suspension I would recommend a bike like our Xenon, it has far superior front suspension and brakes and you could simply run a skinnier tyre to give it fast rolling speed over sealed surfaces.

The rigid fork is lighter, easier to maintain and less likely to fail over a suspension fork. The ride quality will be harsher than the City 2, however I would simply stand up when coming towards a bumpy section and let my legs and arms absorb the impacts. If you found the ride quality too harsh, you could put in a larger volume tyre to give you more cushion.

I just don't think it's worth going with the City 2 when you can have disc brakes and internal cable routing on the X2. The powerful disc brakes would give me greater confidence when riding over the v-brakes to make the suspension issue redundant.

Let me know if you have any further questions and I will do my best to assist.
Kind regards,
Matt

Hi, thanks for the query,

It can be hard to anticipate how a frame shape will affect an individual rider as everybody is so different. Usually people with lower back issues do better on our "ladies royale bike" and our "ladies deluxe bike" as both of these frames have a higher front end meaning that the rider sits at a more upright riding position. This usually takes pressure off the lower back. However as mentioned everybody reacts differently on different frame shapes. This is why we offer test rides on all our bikes. We would love to you to come into store so we can fit you to a bike. I'm sure between our trained staff and out test riding option we will be able to find you a bike works well for you.

The X1 is a great bike, it's very light and has a fantastic gear set that can certainly take the pressure off your muscles on a long ride. However this bike will not support a basket.

Unfortunately we do not offer trade ins.

I recommend that you call the Reid Cycles customer support team on (03) 9329 1222 (within business hours) who will be able to talk you through the process of purchasing a bike that's just right for you.

Regards,
Reid Cycles.

Hi Keen,

We have quite a few good commuter options around that price all running Shimano gearing. Have a look at the Hybrid/Commuter section http://www.reidcycles.com.au/bikes/hybrid-commuter-bikes.html

Good all-round commuter bikes to consider would be the Blacktop (internal gears) for $499, the Urban X1 for $449 or the Urban X2 (with disc brakes) for $549.

All bikes include 12 months of free servicing so we'll fix any issues you have.

Cheers,
David

Hi

I can see that you purchased the Vintage classic lite. Did you purchase a small or a large size?

I can recommend this rear baby seat for the lite http://www.reidcycles.com.au/polisport-baby-bike-seat-frame-mounted.html it fits really well. If you have the smaller size and you have your saddle low you may have to remove the rear pannier for best fit.

In terms of a front carrier this one would work well (again as long as the saddle is not at it's lowest setting on a small size) http://www.reidcycles.com.au/weeride-classic-babyseat.html

In regards to fitting a baby seat to the front and the back of the bike at the same time please bear in mind that doing this would make the bike very top heavy. You would have to work harder to keep control of the bike. Also getting on and off the bike would be very frustrating, most people pick either a front or rear baby seat. In your situation I really think you would be better off choosing a bicycle trailer, please see the links below;

http://www.reidcycles.com.au/pacific-alloy-kid-trailer.html

http://www.reidcycles.com.au/pacific-speed-kid-trailer-combo.html

Both of these options would be comparable with your bike and would be easier to use. Though both options are not in stock but both can be ordered in. To do this you could call our customer service team on (03) 9329 1222

If you have any further question the customer service team will be happy to help.

Regards

Reid Cycles

Hi James. Can you send a photo of the set up to [email protected] so we can see what is happening?

Hi Bombora,

Yes, the Urban X2 is a hydroformed 6061 aluminium alloy frame (meaning it is shaped to give strength in the most useful spots - rather than just being made out of a uniform tube). The frame also features smooth welding, internal cable routing and a semi-integrated headset.

Thanks,
David

Hi Les. They'll both perform well as a daily commuter but the City 2 has a suspension fork to help with comfort and control over rough ground so is more versatile out of the box. The City 2 has a better grade of gearing (Shimano Acera) and derailleurs for easy, reliable shifting and a stronger wheelset for harder use. The City 1 comes standard with pannier rack and mudguards though so is more suited if you only ever plan on riding on the road. You can fit mudguards and pannier rack to the City 2 if you want these features though.

Hi Mat. The L is recommended up to 190cm so you may get away with it. It is pretty common for people to choose a size down on mountain bikes depending on experience and intended use... smaller bikes are easier to chuck around. You can also get a layback seat post or a longer stem if you feel a bit cramped. Best advice is to test ride though and see how it feels (your proportions will affect the size - not just your height). Cheers.