Reid Cycles (page 3 of 10)

I ordered a vintage bike online. Apparently I ordered 2. I said I didn’t and when I went to check for my receipt I had not been emailed an invoice Or receipt for my order. However had been emailed a confirmation of when it was going to be delivered. Xavier kept saying I ordered 2, and it was my fault very arrogantly. I asked for a receipt he could not email me the receipt, apparently my fault again, I had a dud email he said. I was receiving other emails fine whilst waiting for the receipt. I had been charged for 2 bikes. I was told it would c...

Booked in our 2 reid bikes for a full service on 20th May, 2020. On arrival mentioned both bikes gears had been slipping and on 1 bike the front wheel was making a rubbing sound on each rotation. On the first quick check we were informed we both needed new chains so we agreed to this. We weren't sure how long the service would take as they seemed quite busy, so we went away and were told we would receive a message when they were ready. Within the hour both bikes were ready for collection, which seemed like a short turnaround for a full service ...

I purchased the Urban X3 6 months ago after having my Merida Speeder stolen, opting for a cheaper throw-away commuting bike. However, 5,000 km later I simply cannot believe how the Urban X3 has performed in all conditions, especially compared with my previous bike. It has out performed the Speeder in all areas with the exception of speed, which is only a nominal difference (avg speed has dropped by less than 1kmph). It is a robust, reliable, safe and cheap bike to maintain. Previously my services at 99 bikes for my Speeder was costing $180 on a...

My 11 year old son saved up for a mountain bike. We went to the Balcatta store and put a deposit down on a 'charcoal' mountain bike. We received a call to pick up the bike and once in store found the bike to be blue. My son was a little upset but accepted the colour after offered a free tool bag ($15).
After two weeks, the gears broke at the wheel and chain snapped. I took the bike in and was told that was not covered under warranty.
My son is very upset and now need to take elsewhere and repair the broken gears.
Be very wary of these cheap bikes and non service of warranty.

Purchased the MTB Pro on Monday 22nd June online after being told by the Sydney store that it could be ready for collection within 2 days. Called them on Thursday 25th June - phone in Sydney office either doesn't get picked up or is on busy dial tone. When I did get through I got put on hold for 18 minutes until I got fed up and hung up. I then wrote to the support email to ask for an update. All the reply said was that things are delayed due to the current circumstances (Covid ?). Strange because they sent an email out to say 3000 new bikes had arrived. Until now Friday 26th June I am still waiting for a reply.

Just received our MTB which was purchased on a budget of under $400. Very, very impressed with it's overall quality and it really is a smart looking bike in the new Charcoal colour (i'd call it met light blue personally). The couple of quality extras which were thrown in (front & rear little lights & key/cable lock) bought the price down to close to $300 for the bike by itself. So it really was excellent value for the $$........
BUT OMG......THE Braaaaakes!!! lol. Scary as hell on first steep down hill decline. Hopefully they will bed-in and become a lot more responsive. I really wasn't expecting the nearly zero response when I grabbed the levers. So beware and be careful if your sending your kids down a steep hill on one.

I bought my first bike from Reid and the experience is the worst. These guys are in no mood to sell but I liked a bike online and ordered online as the staff was rude including the manager. After few months I have been ringing them to give me an appointment for after service and they just give one time and say take it or leave it. Even if you request, due to work and you guys open on weekdays the proposed time can't work their standard reply will be "that's all I can give" as if I am begging a time from these guys. I am so upset I bought my bik...

I just want to say I was very happy with the service and staff at Reid cycles balcatta they were very helpful and assembled my bike in a timely manner. I love my new bike very easy to ride as it is light but still very sturdy.

The store in Adelaide do not answer their phone. I left a message but no return of call. I’m sure they will say, as has been response in other reviews, we are busy like that’s a reason to drop any service?

I bought a reid mtb pro disc for $359 on special as i live in darwin and not alot of options so i took a chance on it and i must say I made a mistake when it turned up looked good but rear wheel was broken and i will say the guy at reid was good and replaced it so thanks but few weeks later the pedals broke and i find the bike actually very uncomfortable to ride were I ride my mates trek and it feels comfortable also the crank were the pedals are attached is warped so you can never get the gears to smoothly change also the front folks don't rea...

I was thinking about buying a better bike from an actual store. But finally decided to just buy a cheap one from Reid for $370.
After a few rides, the front wheel was wobbly to the point where I couldn't ride it. So that cost me $30 from the bicycle service shop to repair. A few weeks later the bike was wobbling again, and the brakes felt faulty. So again I took it to the shop, and that cost another $100. And now the pedal, or chain, is making a screeching sound on every rotation - and I'm not prepared to spend any more money fixing a dud. So I...

The Reid Deluxe Vintage bike is an excellent bike, exactly as described. Some issues with damage during delivery and an incorrect part but these were resolved super fast with exceptional customer service.

Bough MTB Pro last month and these guys have sent me a wrong cheaper bike. When called I got threatened by service manager not to look at my issue for few days as they are very busy. I had to convince this guy that it's their issue and they need to at least acknowledge and arrange return shipping. After sending the wrong bike photos they agreed to send me another bike, that bike never arrived. After waiting for days I had to cancel the order and with no surprise, getting a refund was another long wait and too many follow-ups. Well I read their ...

My husband purchased a bike online for me. Bike was too big for me, contacted Reid Cycles via email & they sent exchanger/refund terms. I rang Nth Melb. store, said bring bike in which we did. Exchanged the bike, no problems & excellent customer service, via phone & in store.

My Reid Xenon 29'er arrived with minor damage. Reid sent a replacement part. When Fastway Couriers delivered the new part it was also broken. Still a very good value bike.

This has turned out to be an awesome bike for me. May be I am the lucky one as I can see some very genuine bad reviews. I went to the North Melbourne store to check the bike itself. Was happy with the build quality and components used. Staff was helpful there and gave time to explain things and models.

I ordered online as I need it delivered at home. Was on sale so it was a bargain and usually $200 cheaper than most other brands. Quick delivery within 3 days. I have actually converted this bike into an e-bike and has done few hundred Kms on i...

I recently purchased the the Granite 2.0 from the Reid bicycle shop in Adelaide. After a week of riding the bike I returned it for an inspection. The bike wasn’t holding gears and I was experiencing major chain rattle in 95% of the gears. I dropped off the bike early one morning and was advised that I would be contacted that afternoon to collect it. I didn’t receive a returned call. I phoned the next day and was advised that they had been really busy (hence the lack of a returned call) but that the bike was ready for collection. When I we...

My ride for a few Km and I started going up hill I hear this crack crack . I think I need to check this out thought it was the front sprocket but no the barring had gone and the chain was about to break
Just emailed Reid’s I’m in Darwin so I can only guess they won’t be fixing this onl got the bike mid January so it’s last 2 months
I was thinking of buy a MTB off them but I’ll buy local spend the extra $200 and not have any drama
I’m so disappointed
Don’t buy Rieds

Bought a brand new mountain bike, have only ridden it four times and one of the pedals feel off, I drop it off for repair in December and its now February and they still haven't done anything!
Have emailed them and phoned a few times, they say they don't have any cranks in stock and will have to order them but in the almost 2 months my bike has been in the shop they still haven't placed an order!

Nearly one month ago I bought a Reied Ospray from Melbourne store.From the day one I started to ride, I noticed the chain is getting rubbed against the front derailleur. I rang the store and I was asked bring the bike the store. When I went to the store one guy rode the bike in the store and said there is nothing wrong with the derailleur adjustment even though chain was touching the derailleure.When I brought this to there notice, they told that this is the maximum they can adjust and the can’t make it perfect and every bike is having the ...

Bought the Urban X3 wanting a reliable commuter. Bike let me down twice in a three months. First the crank/pedal came completely off whilst riding. Second the chain/rear derailer got caught in the rear wheel and caused over $300 worth of damage and Reid won't take responsibility for this. Their response is that if I am not going to pay for them to fix their issue then to come and collect the bike because it is taking up workshop space. What a complete waste of money. Best to spend a little more on a brand that will give you a bike that will last at least a year and look after you on the road.

Bought bike with promise of 2 free services in 12 months. Also purchased 2yr extended warranty for peace of mind. Got 1st Service after 4 Months (though didn't look like much was done). This was 1 week before they closed their Brissy store. No notification to me of them closing. Show up to store location 2 months later to find they weren't there anymore. My pedal had broken off at the joint. So had to deal with it via post. I have a MTB Pro mountain bike, and they send me a pair of el-cheapo plain, smooth plastic ones (the kind you get at kmart...

The worst customer service I have ever received. Trust the other negative reviews, it just isnt worth it.

I have had the bike for less than 2 years, only used for commuting to and from work. While I was riding to work in January 2018 the pedal crank arm snapped and gouge a large chunk from my leg. An ambulance ride to the hospital and a large amount of sticthes later I was back home. I emailed Reids head office to let the know of the fault, as the pedal arm cranks are not meant to just snap like that, and asked to get my bike fixed. They wer...

I purchased a Reid 27.5 inch X-Trail Mountain Bike online. It arrived promptly to regional NSW. I was going to have a crack at putting it together myself but I used a local bike mechanic. I'm really glad I chose this option as I'm not particularly handy. And you'd need more than just a set of allen keys & a bit of enthusiasm to do so. Anyhow, it runs like a dream. I'm really enjoying it. It's really sturdy and the click gears are awesome. The people at Reid were very helpful when I was asking lots of dumb questions before deciding to purchase. I'm extremely happy (though still really fat and unfit).

I bought a 2018 Vice 3.0 hardtail from Reid online. I spoke to their call centre a few weeks before the purchase and they were very pleasant and helpful. I called them during my purchase (as ZipMoney customer service is terrible ) and they were very pleasant and extremely helpful. I've emailed them since to discuss something to do with the setup of my bike and they replied very quickly and were very helpful.

Hopefully, they'll start producing more high-end bikes and I can buy my next bike from them too.