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Renault Clio IV B98 Authentique (2013-2016)
happyhippySunshine Coast
- 6 reviews
Melting dashboard under warranty - told go away and don't come back!
I bought this car as a present for my daughter. We have wonderful photos of the car with a big red bow on it getting handed over in the showroom. In the first six months we started noticing something very strange happening - the dashboard material had started to melt. The dashboard is grey and in a diamond pattern and what happens is that firstly the diamond shape flattens and goes into a flat no shape, then it blends together with other diamonds on the dash and then it blisters and then bubbles. It started on the right hand side of the...Read more
dash and now it is all over the dash in random areas. What is really concerning is that the it seems that the top material of the dash is sort of coming away from the dash itself and then where the airbag area is the actual dash is warping and in waves when you run your hand over it. I went to the dealership and over a period of 2 years they took photos and said they were dealing with Renault. Finally after two years I was told that Renault had said 'no' and that we must have caused it ourselves. I went to 6 different panel beaters and sent photos to dash board 'experts' all of who said it was a manufacturing fault. Final straw was the General Manager of the Dealership told me that I was not a worthy customer and that he thought that I was a fraud and liar and that he personally would not recommend for Renault to fix the car. I taped this conversation luckily. I never have raised my voice, never sworn I was shocked and in tears. I reported this to the Motor Vehicle Traders and they gave me the dealer managers response that I was never to go to the dealership again and I am unable to get my vehicle serviced there. I bought the car new with a 6 year warranty and with a capped price service deal. Now I can't go and get my car serviced? I am a pensioner and am shocked that this has resulted in this level. I spoke to consumer affairs and they told me that the General Manager refuses and that I should go to QCAT. I heard from Renault Australia who said that on the recommendation of the dealer they would not fix the problem. However if I went personally with my car into a dashboard expert and got a sworn statutory declaration they may reconsider. I live in a regional area and the closest i can go is over 200kms away! I have sent photos, I sent the correspondence from the dash guys and it was just shut down. The melting on the dash now causes glare in reflection on the window and it is dangerous at times to drive. If I had known that I would be treated like this, or if I had known of this fault or possibility before purchasing I would never have bought this lovely little car. I am left with a lemon now! So disappointed that Renault did not bother to organise an expert to inspect the problem. They actually stated in writing that they will not and that on advise of the dealer it is rejected point blank. So $18k for a car that has a faulty dashboard, melting, causing glare and the airbag deployment is compromised. My recommendation - don't go Renault and certainly avoid Gary Cricks Renault on the Sunshine Coast at all cost.Similar opinion? Write a review on ieatwords.com.au!
psymannPerth, WA
- 2 reviews
- 1 like
- IV B98 Authentique (2013-2016)
- Verified purchase
Excellent small, cheap, fun car.
I've had my Clio for a year. I have the bottom-range model "Authentique" which misses a few unnecessary bells and whistles (like rear electric windows) for the cheapest price they offer. And actually gives seats with a prettier red trim than the normal grey ones. It's meant to come with a very basic radio, but was actually provided with a better model than advertised in the brochure.
Reliability has been excellent - I use it for commuting around Perth every day and give it a fair test on fast acceleration and braking while I nip around th...Read more
e city, and I've not broken it at all. I enjoy driving it - it's only got 0.9l engine, and it's not a tiny car, but Renault make the most of that with the turbo-charge that makes it accelerate pretty well up to 80kph, and it still drives comfortably at 110 on the freeway. And I regularly beat sporty saloon cars off the lights. It corners really well around mini-roundabouts, and the turning circle is pretty reasonabl. Although some reviews said the visibility was poor in the rear, I've never really noticed, although I do see a bit what they mean. My only main gripe is with the trendy key. My basic model needs the key to be in the slot for it to work, but once there, you then press the Start/Stop button to get it going. What is odd is that you can remove the key, but the engine stays on. This leads to the situation where you park somewhere, take your foot off the pedals and put the gear into neutral, the auto-start-stop-technology kicks in and cuts the engine, I forget to press the Start/Stop button, so the car never actually turns off even though I can't hear it working because it's on auto-start-stop, I take the key out, which it lets me do, get out of the car and walk off. So I think I've parked the car and locked it, but the car thinks it's just waiting in auto-start-stop mode at the lights and the engine then kicks back in soon after and I find I've walked off leaving the car still idling. This is unhelpful design! And my little gripe is that the warning light keeps coming on (and bleeping loudly) if I put a bag in the passenger seat, complaining the "passenger" hasn't got a seatbelt on. The dealer told me there is no way to turn this off which is irritating as I periodically have to adjust the bag slightly to stop it setting off the beeps.Similar opinion? Write a review on ieatwords.com.au!
abehneAU
- 2 reviews
Great Car!
Driven for 3 years without losing a beat. Fuel consumption running on around 5litres to 100 km. Very economical. Drives beautifully around town or on the open highway. Amazing features include cruise control, speed limiter and handbreak assist to make your journey troublefree. I'm very happy with my Renault Clio.
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Find out how Renault Clio IV B98 Authentique compares to other Hatchbacks
Know better, choose better.
Puts a grin on your face.
Bought a tce90 Feb 2015. By May 2016 I have 53k on the odometer. Just great. Bought it to do the 100k round trip to work but have driven it on a 4000klm trip and about 6 x 2000klm trips. Great long distance car. Very comfortable, very very efficient and just such a fun little car. Really love the torquey engine. Only gripe is lack of cup holders, poor interior light, but that is all. For $15990 drive away (plus $500 for black metallic paint) it is unbelievable value. Bought my wife a new Camry Ateva S a few months before, great car, but we pref...Read more
er the Clio. She wants one for her next car but will have to have the 1.2 litre as she wants an auto. I love the manual, great ratios and shifts very well. Brakes are also great, even though rear is a drum. Would recommend this car unreservedly. Now at 75K Dec 16. No problems at all. No rattles, (the much dearer aforementioned Camry has one). Tyres are still very good. Don't believe it but they will crack 100K easily. Driven it on multiple 2000 klm return trips. Does it easily. On one I measured its highway economy over 800 klms. It returned 71mpg (sorry, converted it from litres per 100). checked it 3 times. Perhaps that is because I am 60 and just about ready to start driving with a hat. Might also explain the great tyre wear. If you do put your foot down it is fun, really tourquey, don't need to rev it! Quite lumpy at idle (3 cylinders) but smooth once on the way. Love the engine note, got a real growl. Definitely better on 98 than 95. Still will buy another Renault! OK, now up to 116k. Few little problems! Water is leaking very slowly! Had my 105K service done by a licenced mechanic as I was too far from Sunshine Renault. They say it is a small o ring or seal and that Renault should fix it under warranty at the 120k service. Has only used 500ml in 15000ks so it’s a small leek and not internal! Front brake pads replaced at the 90k service. Car still goes really well, like new. But not at the moment. Battery collapsed yesterday, normal for the kms. However, what is not normal is the battery, a lead acid type (old school) and not the common calcium type used in most cars today. So it is sitting in the carport waiting for Renault Roadside Assistance to fit the correct battery hopefully tomorrow! And.... no fault of Renault, the windscreen is to be replaced this week! The first set of tyres wore out at 110k, well the fronts were finished. The backs would have covered another 30k. Changed them all for Michelin’s and did something I’ve never done, had them fitted to some nice alloy wheels! It looks so good! With the new windscreen, battery and the water leak fixed, I won’t be changing tyres until the odometer says 220k! All in all, still love this car! 5 days later, the car is finally going well again, had to find the battery myself because Renault Roadside Assistance couldn’t, and left me to find it. How is that care? All they could come up with was that they outsource to NRMA and NRMA hasn’t got a battery in the country. Did find a battery in Lismore after quite a bit of hunting. Thanks Discount Batteries in Lismore. No thanks to Renault Roadside Assistance. Will be moving care to NRMA. If Renault can’t provide the battery what is the point in their roadside assistance. Not sure that while I live in the country, Renaults are a sensible choice. Anyway, nice to have it back on the road, no thanks to Renault. Hope the slow water leak is covered by the warranty and that they don’t end up reneging on that too. Not too confident after the battery incident. Will let you all know how that goes. Service from Sunshine Renault has however been excellent in every regard to this point.Purchased in February 2021 for $16,500.00.
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niko87Metropolitan Adelaide, SA
- 86 reviews
One of the best small cars out there - Great value and MUCH better than the Mazda 2
I own the 0.9L 3cyl Turbo -
PROS:
- The power on the little engine is equivalent to a 1.4-1.5 4cyl however the petrol consumption is way better!.
- The handling is superb
- The interior design even though simplistic is well put together.
- The drive away price is very very competitive.
- 5 years warranty.
- Reliable (so far)
- LOOKS SO GOOD!
...Read more
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