Reviewer Photos & Videos
CricketSouth East Queensland, QLD
- 2 reviews
Awesome stools
We found the perfect outdoor quality stools from a great selection available. Online order with super fast delivery time with a courier. Very happy. And stools look great in place.
1 comment
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RikiGreat Southern, WA
fast delivery
Very happy with the product and ordering process. Decent quality for a replica, hard to pick it as a copy, loving lounging on my Barcelona 2 seater, speedy delivery but costly !!
2 comments
Replica F.Replica Furniture
Hi Riki, so pleased to hear you love your Replica Barcelona Lounge, a super stylish piece. Unfortunately delivery costs to regional WA are beyond our control, but we're glad at least it got to you quickly.
Appreciate the follow up and understand high delivery cost to regional WA.... Cheers
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susieg
- 2 reviews
Ordered one day, sitting on the order the next day.
I'm very happy with the online service. I ordered online and the chairs arrived the next day. They were well protected and easy to put together. I would like to know about extra rubbers but I haven't heard back.
1 comment
Replica F.Replica Furniture
Hi Susie, thank you for your review, we're glad to hear it went smoothly. We haven't been able to trace your enquiry about the extra rubbers, so please do get in touch, we would like to assist.
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Terrible product and service
I thought I would save some money by ordering the replica muuto 'dots' for hanging coats etc. Product arrived and looked reasonably ok (a bit more knots/grain showing than the original product) so I arranged a carpenter to install. He was shocked by the flimsy and ill-fitting wall fasteners provided. It took him over an hour as he had to drill out the plugs so they would fit the shoddy screws. Then we discovered the last screw had different grooves to the others and could not be used at all. Absolutely useless customer service person is now pos...Read more
ting me out the right screw and I have to pay for carpenter again! No offer to reimburse despite my detailed email and clear photos of their inferior product. Next time I will buy original as I am 100% certain they would have come with wall fixings that would work. NEVER use this company as product is not as described and they will make NO attempt to rectify.1 comment
Replica F.Replica Furniture
We pride ourselves on our Customer Service and were really disappointed to read about your experience. We have since reviewed our records of correspondence with you and confidently say that our respo... Read more
nse was both prompt & courteous. The missing component was delivered to your home in Melbourne within 28 hours of your first contact with our Brisbane Team. As with all hardware fixings a successful installation is dependent upon the wall type - different walls will require different fasteners. If in doubt consult your Builder for expert advice. We have taken your Review on board and will update our product listing to provide additional advice around installation.Similar opinion? Write a review on ieatwords.com.au!
Chris RNortheast, VIC
- 3 reviews
- Online store
- Verified customer
Cool Stools! - Super comfortable, very stable and look great.
As I live in country VIC and cant get into the showroom I called Replica Furniture before buying. The lady on the phone was really helpful and happy to assist me in choosing the right stool option for my kitchen she even sent me some photos of the stools from the showroom floor! Its great to find a business providing old fashion personal service in a digital age!
It was super easy to place the order online. Ordered my stools on Thursday night and had them on the Monday, I seriously couldn't believe our quick and efficient the whole process was. Thank-you Replica I will now be looking at some dining chairs!!
1 comment
Replica F.Replica Furniture
Hi Chris. Thanks for your review. Your new stools look fabulous, a great choice for your modern kitchen! Glad to hear your delivery arrived quickly! We hold most products in stock so delivery is fa... Read more
st (even in regional areas). Our friendly sales team look forward to helping you with your dining chairs soon.Similar opinion? Write a review on ieatwords.com.au!
KarenSouth East Queensland, QLD
What I wanted
Wanted a coffee table and found exactly what I wanted. I ordered one day and it arrived the next. Amazing! The delivery charges very reasonable. It was easy to assemble.
1 comment
Replica F.Replica Furniture
Hi Karen, happy to hear it all went well - thank you for the great review! We look forward to doing the same in future - enjoy the coffee table.
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Excellent service
All aspects of my purchase and delivery were excellent. My conversation with the showroom staff was very fruitful. The delivery personnel were very friendly and I was delighted with my choice.
1 comment
Replica F.Replica Furniture
Thank you for the lovely review - we're very pleased to hear you are happy with your choice. We do try to make it as easy as possible, and always welcome calls to answer any questions or help select the right item.
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TrinhPerth, WA
- Online store
- Verified customer
Faulty goods and non existent after sales service
Ordered 4 kitchen bar stools from Replica and delivery was quick. Unfortunately, that's where the positive ends. Upon inspection, one of the stools had a noticeable crack in the joint. Took photos of the fault and emailed Replica as per their terms and conditions. Received no response from them. Followed up email one week later and still no response from them. Replica thinks if they ignore emails you will just give up and they wouldn't have to honour your consumer rights for faulty goods. Absolutely abysmal customer service. I have ordered furn...Read more
iture from other online retailers before and whenever there was an issue, it was quickly addressed and rectified. Overall quality of the bar stools were not great, cheaply made. Would never order anything from Replica again based on this experience. If you do order from them, you hope that nothing arrives faulty otherwise you're stuck with it and never hear from them again.Similar opinion? Write a review on ieatwords.com.au!
Replacement chair pads
Only bought a small item on line. Delivery was prompt. Item is just what I ordered. Very happy to be able to buy this product. It was just chair pads for the Bertoia Chair.
1 comment
Replica F.Replica Furniture
Hi Karen, thank you for taking the time to review - we like to think we try our best whether an order is large or small! Hopefully we can help again in the future.
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NicP
- 2 reviews
- 1 like
Love the Noguchi replica coffee table
After another large online store ran out of stock of this table, I found it on Replica Furniture and it was delivered within 24 hours. The heavy glass was encased in a wooden pallet so in the absence of accompanying instructions and the help of a saw, we managed to assemble the table in about 30 mins. Happy with the end result.
1 comment
Replica F.Replica Furniture
Hi Nic, glad to hear you love your Replica Noguchi table, it is such an iconic piece. Sorry if the packaging was a bit of a challenge - but you can see why we take such care of it. Thank you for posting a review - enjoy!
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NathanGreater Melbourne (Inner), VIC
Happy customer
I was looking for a particular set of bar stools and finally found them on Replica Furniture. Very satisfied with everything from the online shopping experience to the product and to the delivery.
1 comment
Replica F.Replica Furniture
Hi Nathan, thank you for taking the time to post a great review, we do like to think we have one of the best ranges of bar stools around! We look forward to helping with future purchases.
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Tony M.South East Queensland, QLD
Excellent Customer Service from Justine
I purchased 3 bar stools a few ago years and now wanted a 4th that would match the wood stain colour. I spoke to Justine who provided friendly first class service - very happy customer. The whole shopping experience was very easy and the delivery was exceptionally quick.
1 comment
Replica F.Replica Furniture
Hi Tony, always love to hear from a happy customer - thank you for posting the lovely review. As a small business we know how important customer service is and are always happy to have a chat and help where we can.
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I cant believe how quick delivery was!
The product was exactly what I was looking for and was delivered within 24 hours interstate. It makes me question why I even bothered looking for dining chairs in physical stores at all. Will come straight to replica furniture next time
1 comment
Replica F.Replica Furniture
Hi Brooke, delighted to hear you were so happy with your Replica Furniture experience - thank you for sharing it. Enjoy your chairs, and we look forward to helping out next time.
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Delivery next day
I ordered my chairs online and they were couried and delivered to my door the next day. I live in a regional country town and impressed they were delivered so quickly.
1 comment
Replica F.Replica Furniture
Hi Melissa, thank you for the positive feedback, we're glad to hear everything went so smoothly and hope you are enjoying your chairs.
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sashOcean grove
- 4 reviews
Great furniture delivery issue
Very happy with the furniture I bought but the delivery guys left the daybed on a huge timber pallet. This cost me a to me additional $150 to dispose of. When I called office of replica they said they would get back to me. But first they suggested I dump it on the street! They never got back to me and so Ive had to pay a rubbish removal guy to get rid of it.
2 comments
Replica F.Replica Furniture
Hi Sasha, glad to hear you are so happy with the Daybed, it is a stunning piece. Being a large leather item we do take special care with its packaging for transportation, especially as it had to trave... Read more
l over 1700kms from Brisbane. We’re sorry if there was some confusion regarding the pallet, we would never suggest dumping it on the street, although we may have said to leave it outside so we could request the courier collect it.Not true. I was advised to leave in footpath so council could pick it up. Pickup of pallet was not organised as promised
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Replica DLM Sidetable
Amazing Range of products, quality of the product was excellent felt very sturdy and luxurious. Would definitely purchase from you guys again. Only issue was with the size of the product, as I expected it to be larger. Your measurements were spot on but it was me who expected it to be larger. It’s identical to the photos and identical to the real thing. Amazing!
1 comment
Replica F.Replica Furniture
Thanks Alex for taking the time to post a great review - we're glad to hear you are so pleased with the table. It looks great by the way!
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JulieSydney, NSW
Excelkent
Excellent price and prompt and reasonable delivery charges
My order arrived very quickly and I am very happy with the quality
I would highly recommend Replica Furniture
My telephone contact was also very good
1 comment
Replica F.Replica Furniture
Hi Julie, thank you for taking the time to post a great review. We are delighted to hear we ticked so many boxes! Enjoy your furniture, and we look forward to helping again in the future.
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ChloeGreater Melbourne (Metropolitan), VIC
Happy customer
Well made and looks exactly like the photos online. Will be shopping more for future pieces. Very satisfied with my purchase. Only critique is maybe to offer the choice of removing the boxes they arrive in .
1 comment
Replica F.Replica Furniture
Hi Chloe, we love to hear from Happy Customers! Thank you for the lovely review, we look forward to helping with your future purchases.
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Excellent customer service and products-the quickest delivery ever!
I was extremely happy with Replica Furniture. I put a delivery in for stools at 9pm and they arrived the next day! The website was easy to use, no problems. When my stools arrived, the design was perfect but I had made the wrong colour decision. I rang up straight away and they offered to do a direct swap for another colour the same day (I don't live far from warehouse) or whenever was convenient to me. I was really blown away by their efficiency and customer service. All of this was sorted in 24 hours and it was my mistake. I will be ordering from them again in the future. Very impressed.
1 comment
Replica F.Replica Furniture
Hi Jem, thank you so much for the lovely review! We're glad we could sort the colour out for you, always happy to have a chat or give any advice to help with choosing, it can be a bit daunting. We look forward to next time!
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Quick and Easy to navigate
The website was very quick and easy to navigate. I found exactly what I wanted straight away. I received my "Elbow Chair" the next day. Overall the replica item mimics the original seamlessly and works with my room beautifully.
1 comment
Replica F.Replica Furniture
Hi Indy, good to hear you are so happy with everything. We are constantly tweaking and upgrading our website to make it as smooth and easy as possible. Enjoy the Elbow Chair - it is a lovely one, easy to see why it is such a favourite.
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Questions & Answers
Marcoasked
Hi, we purchased 2 of your Eames replica lounge chairs and matching Ottomans a couple of years ago. We have been very happy with them until both seat buttons on mine popped off within 2 or 3 days of each other. I rang the store and was advised to seek an upholsterer. While this is undoubtedly good advice, we live in country Tasmania and I would prefer another solution. I know that the bona fide Herman Miller chairs seats slide off in some way, is there a diagram or some knowledge as to how your cushions are attached and how they can be disassembled to reattach the buttons, the chairs are still firm favourites,however, the lack of the buttons denigrates their looks a great deal.
Cheers,
Mark Jones
2 answers
Replica F.Replica Furniture
Hi Mark, thank you for getting in touch. If you could please email us at [email protected] we will be able to send you some information that should be helpful.
Kind regards,
The Replica Furniture Team
Hi, thank you I will do this.
Cheers,
Mark Jones
Steveasked
Hi there. I'm interested in the Hans Wegner Wishbone chairs (6) in Walnut/black. Your price is significantly cheaper than other suppliers. Do you offer warranty/guarantee ?
Thanks
Stephen
1 answer
Replica F.Replica Furniture
Hi Stephen.
Thanks for your message. We offer a 12 month warranty on all our products for domestic use including the Replica Hans Wegner Wishbone Chairs.
Please let us know if we can assist with anything further.
Kind regards
The Replica Furniture Team
Geraldineasked
Hi, Replica Hans Wegner Elbow Chair CH20 - Ash with White Seat. What material is the white seat made from? Can't see it mentioned in description.
Cheers, Geraldine
1 answer
Replica F.Replica Furniture
Hi Geraldine. Thanks for your inquiry. The seat is made is made of high quality PU (synthetic leather). The seat is extremely hard wearing making it suitable for both commercial and home use. Kind regards The Replica Furniture Team.
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Replica F.Replica Furniture
Thank you for the great review, glad to hear you're so happy with the stools, we look forward to helping you again in the future.