10 days now since approval and still no movement from my account. What an absolute joke. Other super funds have now long since paid their numbers. Why are Rest members being made to suffer.

I’ve been with rest for about 17 years now. I applied for early release due to co vid and I updated all my details. They have now put a stop payment flag on my account and did not even tell me so here I am being told by the ato that I have been approved and rest want to hold me up and not bother to contact me and let me know my account was even flagged. Called the first time. Waited for over one hour, they confirmed details etc and said will lift flag by sending email through to appropriate department. Called back the following week. Nothing has been done so put another request now. Also filed a complaint via email.

I have been a member since 2005 and recently applied for covid 19 early release of super. REST receieved my approval on tuesday 21st. They are meant to pay out within 5 days. I rang and updated my phone numer on wednesday 22nd which put a flag on my account. It has now been almost 10 business days and balance has still not dropped and no movement on my withdrawal. I will be rolling out my balance once this is fixed.

Received payment from Rest with no issues, yes it did take some time - approx 10 days from application. We need to appreciate the processing times from the ATO plus the high volume of requests. Application process was quick and easy, very thankful to have had access to this money, tax free direct to my account. Thank you Rest and ATO.

disappointed with the level of customer service, yes I understand you have high volumes and this would be stressing your team out to deal with each request, however, I am wondering why rest had not prepared themselves in advance knowing this was going to happen, you keep telling all your customers the same thing, and I'm pretty sure if you were in their shoes you would be the same.

I applied and got approved last week, I tried calling, emailing messaging, this is my last resort, I haven't been able to get through I have not received communication.

I have decided after the whole COVID 19 I will be taking my superannuation elsewhere, it just seems as though you could have handled this whole mess better.

Delaying release of approval claims and not being transparent in these much needed time is so unethical. Spoken, called, and written to Rest but to no avail. When you say "I can confirm" means you've actively checked and is certain, but instead you are just copy and pasting the same response to everyone. Yes you have a large number of claims but you are also saying you cannot handle a small percentage of your total members? Yes you have account security checks but what checks are you doing without liaising
with your members? I am done with Rest!

I have been with this super for almost 10 years! I had updated my details, and my details matched the ATO website! They are still INSISTING on the fact that it was flagged and a review was required! I have since called on 4 seperate occasions to confirm my details are correct and my withdrawal request was no fraudulent in hopes to speed up the process!!! Here I am, day 9, no correspondence from Rest! No money in my account and I now cant get through as it seems they have turned their phones off and are NOT replying to emails, chat messages and facebook messages!

This is disgraceful! They have had over a month to prepare for this!

In the same situation as everyone else. Has anyone actually received their cov-19 payment from Rest? This is disgusting...Everyone we know that is with another super fund has received their cov-19 payment. Most of them only had to wait 2 working days. I have lost nearly all of my hour's at work due to cov-19. I have bills and a family to look after. I'll be making sure not another cent of my hard earn money goes anywhere near Rest.

Applied for Earl release of super due to covid-19 on the 19th accepted on the 20th rest received my application from ATO on 21st to release within 5 days. Account got flagged. Even tho I called rest the week before I applied To make sure everything was sweet and up to date they said it was all good. Now I have been flagged. And won't tell me why asked if they can stop the investments because my account over the last year has gone down and down and down. She said no

applied for covid release of super as lost my job. All approved on 22 April. Rest is holding on to my money (not theres). States on there website payments will be made in the 5 days,load of crap. Will be contacting ato and fair trading as this is pathetic. Will also be looking for new super fund as well. Rest u can not hang on to peoples money when they really need it to keep there house and look after family. Get your act together and release peoples money its not yours!!!!

Early release approved on the 22nd by the ATO. Didn't hear anything from Rest
Called them today and was advised that my approval has been sent to "fraud" for further checks. I asked why and was advised it was because i updated my details. What a joke! I am a single mother
Release my moneyy!!!

Among many others I am sure, applied for Covid-19 early release. ATO approved on the 22nd, I got texts from both ATO & REST on the 22nd/23rd approving ect ect. On the 27th I got a call from REST which I missed, spent 45 minutes on hold calling them back to deal with a nice guy who confirmed a few details and said payouts should be in 5 business days from approval... today is day 5 and I have received nothing. Frustrating in the sense that if we are accessing this money, it’s for a valid/urgent reason.

Tried to consolidate my REST super and it has been stuck on pending since 2018, Cannot even release it for the Coronavirus. Tried to get in contact with the customer service via live chat and call, no answer on either. Lack of care for their customers.