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Reviews

(95)
(5)
(0)
(0)
(7)
  • Product Quality
    4.6 (53)
  • Return Claim MadeYes (2) · No (58)

  • Verified customer

Terrible customer service!

published

I have been trying to return my fridge for approx a month now and have contacted this company 12 times and counting, with no success. I would absolutely NOT recommend this company

Return Claim MadeYes

Daniel

DanielPerth, WA

  • Verified customer

SCAM!! No compromise - No Service

published
Product Quality
Return Claim MadeYes
2 comments
Restaurant Equipment Online
Matt R.Restaurant Equipment Online
Daniel
Daniel
  • Verified customer

Very bad service

published

I placed an order on 16/12/19 and have not heard from anyone since. pretty bad service have rung them and e-mailed only to get a call centre saying someone will ring me back.

Return Claim MadeNo
2 comments
Restaurant Equipment Online
Matt R.Restaurant Equipment Online
Brendon
Brendon
Michael

MichaelBrisbane, Queensland

  • 3 reviews

Great Product at a good price - Delivery arrangements could be smoother

published

Appears to be a much better product than the normal retail fridges for a similar (or lower price). Delivery is a little bit clunky, but I'm in a regional area.

Product Quality
Return Claim MadeNo

Lin

LinNorth West, QLD

  • 2 reviews

great service

published

I purchased all of my equipment in my small shop, not all of them are great but the customer service is excellent! Thank you for helping me resolve my issues quicker with my equipment!

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Bob S.

Bob S.Sydney, NSW

Terrible customer service - AVOID AT ALL COSTS

published
Product Quality
Return Claim MadeNo

Worst Experience

published

I ordered a commercial drink fridge and explained at the time that I was driving to sydney to collect. They took all day to get me the paperwork and i missed the timeframe to collect and had to make a second trip from Terrigal to near liverpool. Now i keep getting hounded for a review so there it is!!

Product Quality
Return Claim MadeNo

Catherine

CatherineGreater Melbourne (Metropolitan), VIC

  • Verified customer

Quick and easy

published

I ordered drink tubs that I couldn't find elsewhere which I needed quickly for a work function. It was easy to order through Restaurant Equipment, with pain free delivery and a kind follow up via email.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Janine

JanineMetropolitan Adelaide, SA

Prompt delivery

published

I ordered a dinner set Monday night (heavy with many pieces) and it arrived at our door in Adelaide on Thursday. Progress of the order was provided by email and text. Great service. I would definitely use them again.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Glen M.

Glen M.Greater Melbourne (Metropolitan), VIC

The best virtual store I have ever used!!

published

From prompt and knowledgeable presale service through to excellent follow up and affordability Restaurant Equipment Online sets the gold standard for customer service. If only they could teach the telco's a thing or two!! Thanks guys for your assistance with my past sales I highly recommend others to give you a try.

Product Quality
Return Claim MadeNo

Jill G.

Jill G.South-Eastern Region, NSW

Service supreme

published

Just had to have Champagne saucers for Christmas!
Ordered some for me plus a gift. Delivered promptly,with a rattle in the box. Unfortunately one of the three sets had broken glasses. Contacted company,took and sent a photo and within a couple of days a new box,all in tact,arrived. Thank you for your prompt and efficient service!
Cheers!

The reviewer stated that an incentive was offered for this review


Very happy experience with this order.

published

We bought a -20 degree freezer from the company.The delivery is very quick.
Before the delivery, the customer service person contacted me and confirmed every details about the address and the item I ordered.

Return Claim MadeNo

Greg S.

Greg S.South East Queensland, QLD

Great service & good product

published

Ordered 2door glass polar bar fridge,supplier discontinued the special price,contacted Kashee & she negotiated the fridge for the discounted price from her supplier,delivered next day all up very happy. Highly recommend

Return Claim MadeNo

Chris

ChrisGippsland, VIC

Fantastic Service at Every Level!!

published

We were dealing with Annie for several weeks while we researched all our items and she was fantastic to deal with, as were all the other staff. Everyone was so helpful and professional, and the responses we needed about various equipment items, were always prompt and efficient. We will be using Restaurantequipment.com again for sure.

Many thanks to Annie Labos and all the team. Really appreciate your efforts .

Product Quality
Return Claim MadeNo
Mark

MarkSydney, NSW

Glasswasher review

published

I ordered a Glasswasher, which was delivered promptly and intact and has worked fine since. The sales people were polite and thoughtful and checked to see if everything was working well.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Toaster

published

I ordered a conveyer toaster - the service was great, it arrived within the set time frame and works perfectly. I would recommend this company. I cant think of any more words to write and need 30 to submit the review

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Yvonne

YvonneSouthwest, VIC

Excellent sales services

published

I've ordered a freezer and a fridge. The sales services and delivery services are unbeatable. Sales person are professional and reliable. I definitely will order again. Thank you very much.

Product Quality

The reviewer stated that an incentive was offered for this review


Very pleased with my new dry ageing unit

published

I search the web for a dry ageing unit the product I purchased was exactly what I wanted and possibly one of the cheapest it was easily accessible the product was delivered as described and nice to receive some follow-up service

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Excellent customer serve

published

I bought a slushy machine.
I got the quote very quick and it had very fast delivery
I’m happy with product and it works well and has no problems
Customer service is also very good

Product Quality

The reviewer stated that an incentive was offered for this review


Mira

MiraSydney, NSW

Apuro meat mincer.

published

Best machine ever and best customer service.
Once again thank u so much.
Very impressed and I would happily purchase through them again in the future should I require anything also quick, prompt delivery as well.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


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