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Reviews

3.5

127 reviews
5
(61)
4
(15)
3
(7)
2
(10)
1
(34)
  • Product Quality
    4.5 (20)
  • Return Claim MadeYes (1) · No (18)
  • Customer Service
    4.3 (21)
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Benjamin

BenjaminDarwin, NT

  • 6 reviews
  • Verified customer

Murray Oakley - RetraVision ( Darwin )

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationDarwin - Murray Oakley (RetraVision)
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Great service

published

Ordered a Miele blizzard vacuum cleaner, superb price and lightning fast delivery. And the customer service was pretty damn good too... all in all, thank you... A very good experience.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Marianne

Marianne

  • 3 reviews
  • 5 likes

Will never shop at Bunbury Retravision again

published
2 comments
RetraVision
Wynn S.RetraVision
Marianne
Marianne
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bahwi22

bahwi22QUEENSLAND, 4714

Extremely rude, aggressive and abusive language

published

Went into RetraVision in Mt Morgan a couple of years ago to purchase one of the new mobile phones that they had out on display. Asked the staff, a lady with short hair how much would it be to transfer my old sim card into the new phone and if they could help me with the rest of the setup of the mobile phone. She replied that they do not setup any mobile phones nor transfer any sim cards from old mobile phones, got extremely abusive and basically told me to get lost! Very unhappy with service and do not recommend them to any body else! No, no, no, do not go to this store!!!

1 comment
RetraVision
Wynn S.RetraVision
ozimarco

ozimarcoWheatbelt, WA

  • 18 reviews
  • Verified customer

Great service on top of very good price.

published

Just got my LG OLED65PTA delivered this morning. Not only did I buy it online at the cheapest price so far in Australia (while it was on sale) but the service from Retravision was excellent. They kept me in the loop regarding the delivery date, rang me up prior to delivery and not only delivered but installed the TV with the stand and all, a job I wasn't looking forward to. When they had finished, they took all the packaging and rubbish away with them and left the place spotless. I couldn't be happier and have no hesitation in recommending them.

Disgusting

published
2 comments
RetraVision
Wynn S.RetraVision

Hi Vicki, A customer service team member from our support office will get in-touch with you to resolve your issue.

Vicki
Vicki

Finally after a bit of a wait, someone at the Retravision store (sorry cannot remember names) organised someone to fix my air con and paid for it. Took a while but was resolved in the end.
Thankyou Bunbury Store

  • Verified customer

Great Service & Amazing Price

published

Just happened to walk into Joondalup Retravision when they were having a cost plus 5% sale. Bought a 55" TCL TV 55C2US for $864.86 cheapest on the net was circa $950 and a Samsung microwave MS32J5133BT for $122 vs $180 on the net. They helped make good choices and the YTCL TV works great

Gpass

GpassPilbara, WA

  • 5 reviews

Very poor service

published
2 comments
RetraVision
Wynn S.RetraVision
Gpass
Gpass

Thanks for the help, sorry for not doing this sooner, but as per my other comments above you at head office sorted the situation.... But never should have come to this..

Darren

DarrenPerth, WA

  • 14 reviews
  • 11 likes

Rude Smart answers Bunbury retravision

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBunbury WA 6230
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Andy c

Andy cKalgoorlie

  • 2 reviews

Great service

published

Great service from a lovely local team, Ken and Lane are knowledgeable about their products and offer great customer service

Dave

DaveWestern Australia, 6164

  • 10 reviews
  • Verified customer

Purchase of Bosch washer

published

Bought a Bosch Washer from Retravision Cannington on 31 August 2016. We were attended to promptly by a sales staff who explained key features and differences for various models on display. She has sound product knowledge, courteous and assisted us with our purchase decision within a reasonable time. We are very happy with the service we get from this outlet.

Glenn

GlennPerth

  • 4 reviews

Great store

published

Purchased 2 Samsung hd recorders, forgot they were on sale and went the day after the sale ended. The nice saleswoman sold them to me at the sale price anyway. They know how to look after customers.

Debra

DebraPerth

  • 22 reviews

Retravision Osborne Park

published

Fantastic customer service. I bought a Chef rangehood over the phone from Alexis Nobre. He described a couple of different models then when I had chosen one he offered a discount without me asking. Invoice was emailed promptly to me and I when I picked up the item he carried it to my car. Thanks Alexis.

hoondi

hoondi

  • 2 reviews
  • 2 likes

Don't even bother

published
  • Verified customer

very good coustmer service by store manager

published

Bought TCL 55" TV from Cannington store and doesn't came with optical cord hole but very good service by store manager Nino D'Ulisse and resolve the problem and very helpful
Happy with my purchase and Definitely will come back to this store

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Grandma

Grandma

  • 2 reviews
  • 4 likes

Will never shop at RetraVision again

published

Sales people know their products & answer all questions well. After sale service? Forget it!! Product 3 months old, failed, now I am expected to contact manufacturer, my contract is with RetraVision not the manufacturer! To think I bought a product from H.N. in another town (lived there) & the warranty was honored in local store, guess where I'm shopping in future.

Mazza

MazzaNortham

  • 4 reviews

My soup maker

published

Northam retravision. The person who served was very pleasant and knew the product. He was willing to help me get the best product for my needs. The store is always clean and the people are always willing to help nothing is to much trouble which is terrific as we live in a country town. The warranty is what I expected and the price is reasonable.

Vlado

Vladomelbourne

  • 3 reviews
  • 7 likes

Bunbury Retravision are shady!

published

I Bought a tv from Bunbury Retravision and had it delivered. It got to my house and I opened it up and noticed dirty grotty finger prints all over it, scrunched up tv manuals and the remote already had the batteries in it. I rang them up and they told me it was an ex display model!! I Paid $2500 retail price for a tv that had been on in their store for 4 months straight, the equivalent to 3 years normal use and not one apology for trying to deceive me! Had them come and pick it up straight away and got my refund. Seems kind of strange they think I would accept their deceitful little tactics. Nice try though :)

Mitsubishi Freezer Just The Thing For Christmas

published

Sales person on the ball, no mucking around with prices. Service was exceptional! 5 year warranty, very satisfactory!
Will contact same person when purchasing next item.

Sheree

Sheree

  • 2 reviews

Outstanding and rare Customer Service and Assistance

published

I cannot express the outstanding service received from Cannington in WA - online. Had a dreadful problem with delivery to Sydney and they refunded the fee on the spot. they also sent another item when they found out one sent was display.

This service was outstanding and very rare these day. Great job and this business is what keeps the economy going!

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Questions & Answers

tiana

tianaasked

I purchased a Bosch avantixx front loader washing machine approximately 2 yes ago and it is making a berring noise when sucking the water out I'm not sure if I got extended warranty and the store I brought it from at tweed heads has now close I am wondering how do I find out of I have extended warranty??

3 answers
GK11
GK11

I think I sent a email to retravision and got a phone call from the WA office, it was the only state body still going. They said that each state was separate but they followed up the information I gave them about the extended warranty, they found out that this company was also out of business . So it was a waste of money .

Peter30
Peter30

Check your receipt to see if you purchased an extended warranty but also check your instruction booklet to see what warranty is given by Bosch, it may be 3 years. Also Queensland may have similar laws to NSW where goods must last a reasonable amount of time. In NSW this is administered by the NSW Office of Fair Trading.
Good luck!

Peter30
Peter30

I just looked online and it appears the Bosch warranty is for 2 years, so if your purchase was less than 2 years ago you will be OK but also have a chat with your local Office of Fair Trading. 2 years out of a washing machine is ridiculous. My opinion is to buy a cheaper ($600) front loader like Electrolux and when it breaks down throw it away and buy another one. As an electrician, I have found the expensive machines don't last any longer than the cheaper popular brands. Next time, maybe try Electrolux, Westinghouse or Whirlpool.

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