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Rheem 491315 (315L)
Rheem hot water system 315 (491345) failed after 12 month when out of warranty
Rheem hot water system 315 (491345) lasted just over the 12 month warranty period and then ceased to function. Not a power supply issue. Now I've been advised by Rheem ill have to organise a repair persona and pay for parts. Such bad warranty periods on a product that has been around for years. Would easily switch to a more reliable company that uses better components to enable a longer warranty.
Purchased in January 2021.
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Jos
- 3 reviews
- 2 likes
315lt electric Rheem hot water system
I had a new Rheem 315lt electric hot water system purchased & installed on 21.6.18. It replaced a 315lt Vulcan electric hot water system that was about 17yrs old and we had 2 bouts of running out of hot water over several weeks, which is why I had it replaced. Until then, no problems. There are 3 adults living at my house - no small children, no old people, we don't use the bathtubs or bath/spa because of exorbitant water costs, dishwasher was changed to cold water about 4 years ago, have night rate off peak (11pm-6am heating), laundry washi...Read more
ng in cold water only. In the morning the water is now very hot after Rheem tech came out, replaced the thermostat and adjusted the temp from 40 deg to 50 deg. which original plumber was supposed to do. However, after 3 daily showers and 1 sink of dish hot water for things that can't go in dishwasher, by 10 pm hot water is now completely cold. I am now getting the runaround from everyone who thinks that because I am female I am stupid. I know the difference between never running out of hot water with the previous system and running out almost daily now because of this one. It obviously is not the same 315lt measurement as the previous system as the tank is smaller and thinner. I understand that Vulcan is also made in the same factory - don't know where though. I want a refund from all parties involved ($2,203.02)(plumbers & elect) as it is useless to us. But what do I buy now? July 1st 2022 Update: Still running out of hot water Re my previous review re this 315lt Rheem hot water system. It is supposed to be for 3-4 persons. There are 3 adults at my address. Since the recent cold snap in the past month or so on the Gold Coast, Qld, we have now 'run out' of hot water 4 times by 11 pm at night. 3 showers, sometimes 1 sink of hot water for dishes not to go in dishwasher. This is ridiculous. It does not seem to be able to cope with some of the actual colder nights. It is not suitable for 3 people let alone 4. We cannot even have friends/family come to stay because of it. It is shorter and more slimline than our previous 315lt Vulcan that we had for 17 years. A huge financial mistake.Purchased in June 2021 for $2,400.00.
2 comments
Rheem A.Rheem
Hi Jos,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations... Read more
@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly.I have been waiting to see how many more times it has done this. I shall be contacting Rheem shortly.
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Questions & Answers
Sorry, there are no questions about Rheem 491315 (315L) but you can read 1 question about Rheem Electric Water 491/492/493 Series.
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Rheem A.Rheem
Good Morning
We are sorry to hear about your experience and our customer service team would like to investigate the issue. However, we cannot obtain your information given the limitations of this we... Read more
bsite. If you could please email your contact details through to [email protected], referencing this review, our team will be able to assist you accordingly.