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    Mike B

    Mike BPerth

    • 5 reviews
    • 3 likes

    Unreliable and poor customer service response

    published

    Installed heater in a new build. Appeared to work fine until after four years no hot water. Technician called and fixed at a cost of almost $600. Turns out heat pump had never worked and we were heating water on full electric element. Contacted Rheem customer service and not prepared to fix under warranty even though it never worked from day one.

    Repair only lasted about 4 days and packed up again. At least this time they repaired free of charge but overall pretty poor service and product appears to be unreliable.

    Date PurchasedMay 2014

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