Built a new house through Beechwood 2 years ago so didn't really get to chose the brand of hot water system we got.It was our first time having a heat pump so I thought it was great,until out first need for a technician to come and fix it.Tell me the the part has only 1 year warranty.What a joke $270 to fix it and after reading the reviews on here I'm sure there is going to be more repairs.What a waste of money.Stay away from Rheem and Beechwood need start using another company for their new houses. My last house had Hardie Dux and not 1 repair in 10 years.

Have needed to spend what the system cost initially again in repairs over the time I have owned it. Warranty appears worthless. Contacted the number Rheem advises for emergency repair and was told I should find someone myself if it's urgent. I won't bother contacting Rheem again for anything and certainly not a new hot water system.

I purchased a MPI 325 unit through Solahart newcastle in September 2014. Recently the TPR valve was gone and it had been leaking hot water and not producing enough hot water.
got the technician out and wants to charge me $260 for a valve replacement.
the 5 year warranty i am now told doesnt cover valves and other bits. very poor unit and from what i read below i am not alone!

8 year old unit, has finally died after previous warranty repairs, many of these Rheem units have failed in my area that I know of, disappointing and will not be purchasing any Rheem product again.

Unit installed but heat pump did not work from day one. After many attempts to fix with heat pump working for 8 months out of five years Rheem washed their hands of it and told us that as the heat pump was faulty we needed to contact heat pump manufacturer. I don't think its my job to get their third party suppliers to fix equipment supplied under the Rheem name. We have now been paying for direct element water heating for over 4 years which I'm guessing runs into thousands of dollars of extra electricity bills when we thought we were being energy efficient.

Do not buy a Rheem heat pump!!!

Terrible unit! Less than 4 years old completely corroded and ruptured. Flooded our yard and found this when we took the top off! And on the long weekend just too top it off!

Rheem should replace the whole unit with a different technology as clearly they can't make it last in line wit the actual length of service expected from a water heater

Good Morning, after being pressured from our builder to purchase a Reem Heat pump MPi series2 ($2,800.00) now 3 years on we have needed to replace the system with another brand due to the heat pump death on the day before Christmas day and with no warranty due to 3 years old (=$1k per year) I feel the need to expose this poor quality & expensive product for what it is, Rubbish and more land fill.. Rheem you should a shame to sell it to people..

Called out to repair one of these today. The operation problems and faults were obvious. Complete engineering disaster applenty.
Due to how many of these installed locally we are looking at building a rework kit to save people some money. Unfortunately wont cover take failure.
Rheeme solar hot water is just as bad. Installers and rheem warranty agents dont have a clue.

Hi everyone my hot water system just work in the summer but winter lucky it works for a few time head from exhausted at work in the winter get into the shower you get what??? What do you feel with that product to sell to public plus at night it makes so much hamming noise and tech come to inspect and goes wo notice
thank you

Garbage unit, now 7 years old and I have to replace it. Four warranty call outs in the first 3 years. Wires are burning near a connection and could possibly have caught fire. Worked well for a while but at a 3.5k cost now. RUN AWAY. Judging by recent reviews they arent any better now than when we got ours.

I’ve called a couple of times as the water seems luke warm intermittently, it’s a big unit and only 3 in the house and we don’t shower for more than 5 mins, so I call the company and the first time it was 5 yrs old out of warranty nothing we can do about it, now again I call and they want to charge me for someone to have a look at it, a HWS should last longer than 5 years, I had the same HWS at my previous house and stuffed up after 3 yrs and they just wipe their hands of you, don’t ever buy a rheem unless you don’t need hot water

Where to start. Didn't even get 2 year of use out of this unit. Was installed at new home and sat idle for a year before settlement. Once we moved in, the TX valve went 12 months in and was fixed by the builder. 8 month later the compressor goes which costs over $1,000 to supply and install. 2 plumbers recommended replacing this with a better brand heat pump, one that is reliable. Gladly, this unit sits in a skip. While it was working, it was noisy, much louder than the new one.

Avoid this at all costs.

Very expensive unit to buy and run (blatantly lied to about cost effectiveness versus solar) . Have spent at least $1000.00 in repairs and now it's stuffed up again. Honestly Rheem you should offer to replace this lemon. I do not have the money to fix it again! I am truly destitute and desperate.