Our technician Fixed the sensor and a part that was in the component.we have hot water again. Thankyou again for a job well done.very happy with our rheem water service.

This system has been running hot and cold water for a while and now has suddenly stopped producing hot water. Not sure how a system with less then 4 years of use have problems and not work. Definitely not buying anything with Rheem ever again.

This system has been terrible from the start, hot water would run hot and cold while having a shower, has Rheem plumber out( whom charge like a wounded bull) to tell me it's my fault cause I didn't use enough hot water, then he took the water saver out of my shower head and told me that would fix it!! It didn't, lol, it still ran hot and cold in the middle of a shower. Now it has been leaking water from the top of the solar storage tank, so I got a different plumber to disconnect tank, he said gas bill will be higher, cause no solar connection, but I don't care as long as I can have hot shower the whole way threw, this has been a terrible and expensive experience no thank to the Rheem plumber

What a frustrating experience.

The system has died on us after two years.

We live 35 min from Canberra but Rheem will no travel to even look at it. There solution is to send a repairman from an hour and a half in the other direction but we pay his travel costs.

What a complete waste of money. The system just sits there, doing nothing. The hot water boosts off the instantaneous gas.

Do not go near this product or company.

The system works pretty good and is quite cheap to run until the hot weather hits! Every year around January the connectors on the solar panels split and create a spectacular fountain of hot water gushing high into the sky. The first couple of years I've called a plumber and had it fixed for a large sum of money. Being somewhat resourceful over the last 6-7 years of this happening annually I've learned to isolate the system and buy the $20-$30 connectors and o-rings and fix it myself! This January just gone was no exception to the problem except this time the connector itself was even more poorly made than usual and couldn't be installed! Back to the plumbing supplies for me on Monday! (Again)!

The system failed on Friday evening, so no hot water for the night. I live in an estate where all the houses have a similar system, I spoke to neighbours on both sides of the house and they tell me they have had the same issues of failing systems. Calling Rheem this morning and stating that I have read all these reviews and issues with this lemon of a system I would like someone to come out and look at the system (will be the 3rd time Rheem will be coming out to look at the system). They know that this system is a lemon and should endeavour to repair it at their expense! This product should have been recalled, very unhappy!

Came with the new house .The red flashlight has been flashing from the beginning and the buzzing sound from the pump was abnormal and we reported it during the the warranty inspection with the builder They said everything was normal.
Now after 5 years, we have noticed that the only the gas booster is warming the water and the pump and the flashlights are not working.I dont how long this has been doing this for.
Callouts from Rheem and parts are ridiculously expensive.
Will never get a Rheem again

Rheem have been again and replaced the timer for the third time. To their credit it was a free call but given the last time it was replaced was less than a year, they are required under warranty to replace it. The way it is going the whole unit will have been replaced in another couple of years. Rheem must know this model is a lemon and should give us all an extended warranty or replace the unit with one that is reliable.

January 2014.I am disappointed that only approx 3.5 years after installation, it needs to be repaired. I have been quoted a minimum of $1100 to replace and install the pump and the control board.
This seems expensive shelling out a minimum of $1100 for a system that is only 3.5 years old...It actually ended up costing $1158.
9 July 2014 - Follow up. Just had Rheem out again as the hot water system was not working due to a blockage. The total cost of the repair was $143.00 as the blockage was not under warranty.... Not Happy!
Total cost for the 6 months = $1,300!!!!
Helpful service desk
Expensive to repair

After five and a half years I have had three service calls to repair my system with cost totalling $685. This cost out weighs the savings made from the solar system. The product is a croc and would never recommend it to anyone. My next door neighbour has an identical system and has experienced similar problems and costs. In future I would opt to a non Solar system as this has been the primary cause of all faults.

Expensive to maintain

Important Info!! being a sparky, and actually getting to talk to a Rheem tech over the phone, I discovered that the plugs from the temperature sensor in the roof panel and the one in the tank were swapped, causing the pump to never bring hot water down from roof!! I reversed little black plugs in panel, the green led starting it's 3 flashes and pump came on. My gas bill has now dropped by 70% ... no apology or refunds from Rheem, no surprise :(
now get heating from the sun!!
rheem install checks obviuosly non-existant costing me $500 in gas bills !!

I cannot recommend the Rheem Solar Loline Gas. Our 260L system cannot reliably supply HOT water for 2 people. The unit is less than 4 years old and has been nothing but trouble ... 2 expensive call-outs and now it needs attention again ! I suspect the solar panels have failed cos our gas bill has doubled. It is a defective product and should be recalled !
It looks nice !
It is inefficient and defective.

I inadvertantly commented on the Electric Boost Page when I have Gas Boost however the powered portion is not the problem, it is the fittings & Solar Collectors (as per everyone elses complaints on the 'Electric' LoLine Page). I just paid $850 after 5 years of operation to replace pump & PCB and ceramic connectors. Now pursuing with Consumer Affairs. What's the point of saving on your gas bill if you have to pay $850 every 5 years to fix it?
Alleged energy savings & being able to do my bit for the planet.
Repair costs, still no hot water on a 40 degree day AFTER paying $850 to have it fixed. Pathetic use of Bakelite for the solar connectors - repair now uses Brass Connectors.

Never would recommend a Rheem to anyone. Shame as they are a name I grew up with when quality was important but they let the ball drop.
Came packaged with new home 'bundled'
Bad install, had to change pump within the first year (luckily was under warranty) bad choice as we only have LPG so your on your hands and knees to relight pilot every LPG tank change over. Thing had a burn out ? so doesn't work now at all. Will replace with electrical boost - only after 30 months - no warranty left. Sorry I didn't buy another brand and pay more up front.