When my house was built this was installed and a year later I started to have problems. First when my hot water didn’t work I thought it was weird so I reset it. Then it started to happen on a daily; Every time there is a cloudy day and I’m about to have a shower there would be no hot water; I have to go outside and reset it. I would not recommend this to anyone! I am beyond Disappointed

Have had the unit for around 8 years almost every year sometimes 2 times per year the unit broke down and needed repair
When ringing Rheem, they say we will get back to you but never do. I am a builder, and with the lack of support from Rheem,I will not put a Rheem hot water system in any of my houses any more. I payed around $4500 for this unit, and would not know how much I paid in electricity to have hot water. Bad product, bad service, not happy,

Have had a couple of repairs done in the first 2 years to the board, 1st was under warranty, continuous issues with the gas booster not firing,now not 5 years and 10 months of use and strange noises heard. Plumber came and looked both panels are severely holed, gushing into panels and leaking onto roof, pump is also broken. Rang to find out warranty is only 5 years and offered no assistance. This damage has definitely been going on for well over a year due to the size and amount of holes. The warranty is a joke. The build quality is a joke. This is called a Solar PREMIER Loline. There is nothing premier about it except the price tag. AVOID. Whole system needs replacing. Not happy

Our Rheem solar hot water system (stainless steel tank) was installed 1 year and 8 months ago (South West Victoria) We're happy with our unit and it provides us with all the hot water we need. Get a Licensed Plumber who has quality solar HWS installation experience and your plumber should provide you with VBA compliance certificate and Certificate of Electrical Safety.,

The unit appears to be designed to run with booster on all the time ie goes cold o/night goes cold after 2 showers
I have previously had solahart dux and heavenly solar all fabulous units this thing was installed by the builder and is sub-standard in my opinion.After a month complaining to the builder Rheem sent out 2 technicians out to assess and couldnt find anything wrong with the unit other than clean the dust off the panels

This unit is 3 years old and this is the second time I have had to call someone out. No hot water pressure. It's a dribble. This problem slowly came on over 6 months and I only realised how bad the pressure was when I had a power outage and had to shower at my mother's place.
Out of curiosity, I just checked my paperwork from when I built the house and I paid over $4000 for the unit. I didn't question what was chosen by the building company as Rheem always had a good reputation. Not anymore with me.
I am not impressed that something this expensive is having problems. I'm using a Rheem plumber at $143 for the first half hour!! So this had better be under warranty or I will have to reword this currently nice review.

We had a solar hot water system installed in May 2015. Six months later (12/15) we had an element replaced under warranty as we were not getting any hot water. It's been another 6 months and we are having the same problem. No hot water. Waiting for someone to call us back, we will not be happy if it's the element again and it's not covered by warranty. I think we were given a lemon. Before purchasing Rheem, we had an Everdure which lasted us 18 years with no problems. We have only had Rheem for approx 14 months and 2 call outs to problems with it. We thought Rheem was the best, obviously not!!!!

I have previously had a 300 l Solarhart which performed exceptionally well even when there was no sun.

This new Rheem only produces hot water in the sun but it looses all the heat overnight so you wake up to cold water.

The suggestion from Rheem is leave the electric boost on always....sort of negates the reason for having solar hot water. I thought Rheem was a reputable product name.

Electric boost on the Solarhart was only necessary when overcast for a number of days.

I am disappointed that only approx 5.5 years after installation, it needs to be repaired. I have been quoted a minimum of $1400 to be repaired or to replace with a new solar unit $2577.
This unit has costed us about $5000, This seems expensive shelling out a minimum of $1400 for a system that is only 5.5 years old.. not happy

Unit is less than 1 year old . plumbers have been out 6 times. So far the motherboard has been replaced, heat sensor has been replaced, Pipes have been relaid. Now waiting on new Pump and motherboard parts taken over a week to be dispatched . A whole summer of free hot water wasted on this unit, Gas bill should be almost nill for usage but instead I get Gas bill for hot water, Time off work waiting for service people to turn up and to add insult my last call to RHeem was answered in New Zealand by a consultant who did not listen, his team leader was too busy in a meeting and I was referred to a service agent 300km s away . Appalling NEVER buy anything from Rheem

We installed our hot water solar system 2003. Since then it has cost us thousands from repairs to water bill soaring as it dumps water every day. Never any hot water on a cloudy day. Always have to remember to press booster button. Not just me, neighbour has had the same problem. So far we have spent $1200 on repairs plus unknown excess water bill. Do not buy.

Same issues as Matt V. Replaced tank after 3 years,had to pay $1000 in labour, while contractors left us for a week without hot water. unit is still is not particularly effective. i.e. luke warm water on a summer's day. Warranty only covers one defective unit, so we get nothing from Rheem. Looks like we'll have to cut our losses and try another brand, which we will hopefully have a lot less trouble with. Will never trust Rheem as a provider again.

This hot water service constantly fails to supply hot water. It can't seem to cope with cold weather (3-4 degrees celcius outside) and fails at least once per week, meaning either myself or my husband has to go outside in the dark and cold, to reset it, so that we can have our night-time hot shower.

I would NEVER again purchase a gas boosted solar hot water service. We tried the warranty service, but all it does is refer you to a local plumber (at your own expense, to be reimbursed later if it is in fact a product fault).

UNRELIABLE, expensive, bad warranty service

good panels and always be better and those fragile solar vacuum tubes the rheem collectors have a toughen safety glass and can handle hail upto 25mm dia. Tube will break and leave shards of sharp glass every where and probably in yout rain water tanks.
cheap system with no style
its just a rheem