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Peter GSydney, NSW
What a joke
I called Rheem to discuss an installation issue with a 315L Stellar hot water unit that does not fit in the basement of my house. At time of purchase and discussions with Rheem and Reece plumbing were i bought it from they told me that the HWU will fit. Upon installation it does fit but no one told me about an outlet on the top of the HWU that needs connection so the height clearance was wrong and now it cant be connected. They got rid of the top connections on HWU many many years ago but for this particular model they obviously didn't, so whe...Read more
n speaking to Rheem i wanted to get a rep out there to discuss options on how we could make it work and Rheem said NO. its your problem and didn't want to know about it. So they brushed me. The sad thing is that i bought 3 HWU in 2018 and guess what? I'm never buying a Rheem product ever again after the way the spoke to me.
Purchased in August 2021.
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Rheem A.Rheem
Dear Peter
We are sorry to hear about your experience and our customer service team would like to investigate the issue. However, we cannot obtain your information given the limitations of this webs... Read more
ite. If you could please email your contact details through to [email protected], referencing this review, our team will be able to assist you accordingly.