Had this installed yesterday, was impressed with how quickly it got up to temperature. Have had 6 people in the house, went out to dinner tonight - this unit keeps up with our demands and delivers consistently hot water. Really happy with it, and happy that my old heat pump that just wasn't cutting it is now gone.

Perfect installation by Duncan's Plumbing too, checked the old unit one day told me what I needed to do to get the site prepped (different location due to gas and space required from windows) back the next day with everything, 2 hour removal and new install, 1 hour later we have hot water again.

Love this Rheem unit, will be back if I subsequently have any problems, but 5 stars for day 1 and 2.

Our unit was made in 2002 and just failed. 17 years service is awesome. I will replace it with the same model.. Well worth the money spent in my opinion.

Great water heater copes well with high demand. So far have not had any issues with it even with three bathroom showers, and dishwasher running as the same time. Energy efficient as well. Would certainly consider buying another Rheem Stellar 360 again in the future.

Had a problem with pilot light going out rang Rheem and they sent a repairman the next day. He knew what the problem was straight away and it was fixed in half an hour. Otherwise the water heater works very well plenty of hot water even we had 4 extra people staying recently.

From the second week of installation pilot light constantly&randomly goes out.
Can sometimes go for a week then next week go out 2/3 times a day.no one at rheem seem intrested in complaint!waste of money and last rheem product i will ever invest in.cheap rubbish&bad after sale service.warning do not waste your money on this unit.

System just hit 7 yrs old. First spent $150 replacing an overflow valve only to find the system would not relight. So either spend $650 replacing the entire controller mechanism or purchase a new system. Natural gas hot water systems should last for at least 10 years. Their call centre customer service is as bad as the quality of their product.
Never buy another Rheem product.

My heater is only 5 years old and the plumber said that the expansion control valve, pressure relief valve and controller had to be replaced at a total cost of $684 - very disappointed as I was told the unit would last for 10-15 years. The unit was installed by the builder Ross North in 2013.

We noticed a leak coming from bottom of our Rheem has 160 litre hws and asked plumber to inspect. Unfortunately the tank had started to leak so we had to replace. We didn’t even bother looking at another system. New 360 installed today. In 15 years I don’t even recall taking inspection cover off! Sorry, if you have one of these and they let you down then I may have been one of the lucky ones but I can only call it as I see it. Brilliant system thank your Rheem.

Terrible terrible unit don't buy it, it came standard with our build and after a year the pilot went out all the time. All though after having costly parts replaced it just kept happening, so I left the front cover off for a month an it fixed it so to rectify it I cut a small 100x100 square hole in the plastic cover an it's been going great for the last couple of months. So I hope this helps a lot of disgruntled owners of this crap unit haha

Purchased approximately two years ago to replace 22yr system and have had to relight the pilot light a few times, water has run cold on many occasions. Last night the whole system dumped its water and steam billowed out. We cut the water and gas off at mains. Will post outcome soon.

Since the installation there was always problem with pilot needing to be relit. Always when there was a windy day.I had a technician from NGW fixing it for me (again) on 10/12/2016 at the cost of a call ($165). One month later on 11/01/2017 pilot blew out again. This time I was not charged.It worked until 14/01/2017. It blew out again and I could not relit it.I'll call the wonderful service people from NGW on Monday.When it works is great but the reoccurring problem with pilot has put me off purchasing a new Rheem product.

Unit is only 2 years old however the pilot light started to falter just after 14 months. Started to go out every week or so but then progressed to every day or two. Now it doesn't light at all! Rang the Rheem service department to be told it is not covered in the 10 yr warranty and I would have to pay a service fee per hour.

Terrible service and product!

Unit is working fine, no problems at all, but i want to check / replace anode as its now 7 years old. Where is the anode, have looked all over the unit, removed top cover nothing there either.Unable to locate any literature or info online or from Rheem website on this.

had builders plumber out in first month to check, pilot light going out.
Rang rheem some mths later told probably wind, periodically going out.
Just paid $100 service fee to check problem, still going out
parts quoted $300 ( $400 all up )
Off course just out of warranty
Would not recommend this rheem hot water system
Warranty periods not good enough..
reviews all tell a similar problem.

my hot water is pouring rusty color some suggested to me to replace the anode. i opened the top of the tank i could not find it i opened the front part i still could not find it .
i have rheem stellar 160 liters model 850360N0 serial number 0683243 date manufactured 03/12/99
can you tell me where is the anode and how can i replace it.
thank you
sincerely Steve