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Stellar (850330), Stellar (850360), RheemPlus (354265), etc...Reviewer Photos & Videos
MikePerth
14 yrs without a problem and no maintenance.
Well after 14 years without any trouble our Rheem Stellar has a rusty bum is starting to leak. Looking at replacing it with another gas storage unit and was looking at another Stellar 330. I'm a bit concerned about the poor review rate by other users ?? I'm hoping it was gas pressure related issues as to the large number of pilot lights going out. Waiting to hear back from Rheem before I make any decisions.
1 comment
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15 years of faultless performance
We noticed a leak coming from bottom of our Rheem has 160 litre hws and asked plumber to inspect. Unfortunately the tank had started to leak so we had to replace. We didn’t even bother looking at another system. New 360 installed today. In 15 years I don’t even recall taking inspection cover off! Sorry, if you have one of these and they let you down then I may have been one of the lucky ones but I can only call it as I see it. Brilliant system thank your Rheem.
1 comment
Rheem A.Rheem
Hi Angus,
Thank you for your feedback. We are glad that you are satisfied and will pass your comments on to the relevant managers.... Read more
Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
NickSydney, NSW
- 6 reviews
- 1 like
Rheem Stellar still runs fine after five years
We replaced our old electric water heater with a Rheem Stellar, over five years ago. During this time, the flame never turned itself off and we always had hot water. I am very pleased with how it operated so far. I will have to inspect the two sacrifice anodes (recommended after about five years for "normal" water) to make sure it won't corrode in the future. The only maintenance I am doing is releasing a bit of water from the release valve every few months, as recommended. I usually do it when I mow the lawn and I happen to remember about it.
1 comment
Rheem A.Rheem
Hi Nick,
Thank you for you review. We will pass it on to the relevant managers.... Read more
Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Stellar/RheemPlus 5 Star compares to other Gas Hot Water Storage Systems
Know better, choose better.
Rheem is terrible left a cold taste
Guys i would say look for another brands i was unhapy to pay top dollar for a unit that is diffected when brand new.
I spend around $400 extra changing things around Rheem water that didn't need changing in first place. Only when my plumber sugeste to dig to test presure of water going in to house i relised could be faulty unit.
I called Rheem they were quick to come out plumber had knowlidge knew his job well.
After we chalenged each other when he couldent find any more excuses for me. He said i k ow what is wrong i said i didnt doubt fo...Read more
1 comment
Rheem A.Rheem
Hi J.H,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@... Read more
rheem.com.au, referencing this review, our team will be able to assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
Fix
Terrible terrible unit don't buy it, it came standard with our build and after a year the pilot went out all the time. All though after having costly parts replaced it just kept happening, so I left the front cover off for a month an it fixed it so to rectify it I cut a small 100x100 square hole in the plastic cover an it's been going great for the last couple of months. So I hope this helps a lot of disgruntled owners of this crap unit haha
1 comment
Rheem A.Rheem
Hi Unzie,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelation... Read more
[email protected], referencing this review, our team will be able to assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
MANOJPERTH
Pilot flame went off every 2 days ..only 2 year old
Moved to new house with a rheem 130 litre gas hot water. Pilot light start went off from the very first year. We thought its the wind so put tape around the gap of the cover. It was once in a month before. Eventually after 10 -12 months now its keep going off in every 2 day or so..what a crap product. Didn't expect these quality from rheem..
2 comments
Rheem A.Rheem
Hi Manoj,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelation... Read more
[email protected], referencing this review, our team will be able to assist you accordingly.we already sent our details to the mentioned email, but nothing happened.
Similar opinion? Write a review on ieatwords.com.au!
DanPlumption
After 2 years no pilot flame-No warranty and call out charges
My builder (Simonds) installed this product and just after 2 years start giving trouble. No pilot flame. No hot water. When i called Rheem they told me product is out of warranty and call out charge for the Tec $140 first hour and $35 after and i have to pay for the parts. Do not buy this product. Please come and get together to report this poor quality product to ACCC.
2 comments
Rheem A.Rheem
Hi Dan,
We appreciate your feedback and would like to investigate the issue. If you still like us to contact you to assist, please email your contact details through to [email protected]... Read more
om.au, referencing this review, our team will be able to assist you accordingly.Thanks for contacting me!. I have emailed the contact details.
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Lots of trouble at first... now it seems stable
Trying to keep this short.
Despite having seen other reviewers share the same problem, I somehow thought maybe they were isolated instances. Nope.
First purchasing this unit, the pilot light went out on numerous occasions (3 times at least).
Rheem organized a technician to visit, who identified 1kPA input at 'the gas input valve' (or whatever it's called) ws the cause. Suggested remedy was to upgrade the gas regulator to a 2.75kPA. I called gas appliances who then requested for the plumbers license number.
I then contacted Rheem customer...Read more
1 comment
Rheem A.Rheem
Hi Jambo,
We appreciate your feedback and will pass it on to the relevant managers.... Read more
Have a great day ahead. Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Don't buy this product
Purchased approximately two years ago to replace 22yr system and have had to relight the pilot light a few times, water has run cold on many occasions. Last night the whole system dumped its water and steam billowed out. We cut the water and gas off at mains. Will post outcome soon.
1 comment
Rheem A.Rheem
Dear Helen,
We appreciate your feedback and will pass it on to the relevant managers. If you require further assistance, please feel free to email your contact details through to rheemcustomerrelatio... Read more
[email protected], our team will be able to troubleshoot and assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Stellar/RheemPlus 5 Star compares to other Gas Hot Water Storage Systems
Know better, choose better.
ChrisSydney
- 4 reviews
Pilot light constantly going out
My nana purchased this hot weather system a few years ago and the pilot light is constantly going out. The intervals between it are becoming shorter and shorter. The unit is less than 3 years old. I can see that others have had the same problem how did you get it fixed?
3 comments
Rheem A.Rheem
Dear Chris,
Our customer service team would like to investigate the issue. If you could please email your contact details through to [email protected], referencing this review, our team will be able to assist you accordingly.... Read more
Kind regards, Rheem AustraliaI just want to say thank you for your great customer service! Your consultant khushboo replied to my email promptly and organised a technician to come out the next day which was today. He replaced a f... Read more
ew parts and hopefully we don't have any issues moving forward.Rheem A.Rheem
Dear Chris,
Thank you for your positive feedback. We are glad that your issue has been resolved and will pass your feedback on to the relevant managers. Have a great day ahead.... Read more
Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
MushyPerth
- 2 reviews
RHEEM HWU 354265 It's a piece of crap
I build a new house end of 2015 and Builder installed a Rheem HWU 354265. I have done the wrong thing - installed a RHEEM. I'm really really upset just after one and half year it does not work, No hot water in house, Kids cant have shower . Shocking thing is customer service . They received my call and straight away tell me $147 for call out fee and $35 after every 15 minutes. They not interested to listen what actually went wrong. Its not under warranty, 12 month gone now Its my problem. It cost me to install Rheem more then $6000. What a c...Read more
rappy stupid product and the company. I was requesting to pass me to the her supervisor so I can explain my problem, she deny, No supervisor will tell you the same. I'm really angry with their customer service and the product ( comes with one year warranty). now I will complain to ACCC and other regulatory body against this crappy product.. My advice is don't buy any Rheem product. Really disappointed .Similar opinion? Write a review on ieatwords.com.au!
BenAustralia
Rheem Stellar 2years only and already exhibiting constant issues with extinguishment.
New house, new system. Why would a new hot water system can't even last 2-3 years without having a relighting/pilot extinct issue - have to keep relighting every 2-3 days. Quality control for this product is POS which Rheem knowingly selling this junk to numerous customers with no recourse to this well known and prolonged issue.
Bulk sold to builders and handball the issue back to Rheem - expecting the customer to pay for servicing and milking after sales repairs. We refuse to pay and want a merchantable replacement or repair at no cost. Do not buy, if you know of a friend or new home buyer being offered this unit with their hard earned investment tell them to stay away. Far away, the Rheem name no longer stands for quality.
1 comment
Rheem A.Rheem
Hello Ben,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelatio... Read more
[email protected], referencing this review, or contact us by phone on 13 10 31, our team will be able to assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
RobertPerth, WA
- 8 reviews
- 5 Plus Stellar (850330)
- Verified purchase
Warrenty incredible service
I bought a Stella 850330 or 330ltr Stella 9 years 11 months ago. Warranty due to run out in Jul 17. I Noticed water leak in June 17. Rang Rheem who sent a man out to have a look. Opened front and said yep the tank is leaking you will get new one free of charge. That afternoon rang to say would it be ok if the installer came the next day. No problem. Installation was not included just the replacement of the unit. Cost $450 for new fittings, installation and removal of old heater. I was impressed and over the moon about the the service and Rh...Read more
eem sticking to their warranty agreement as in many cases firms come up with some spin to get out of warranty etc etc. If I had not of seen the leak or ignored it and the HWS ran out of warranty the new unit would of cost me around 1500 with labour on top of that so I saved 1500 dollars. It is like a breath of fresh air to find a company that sticks to their warranty and I would recommend their firm strongly. Thanks Rheem for restoring my faith and your credibility in standing by your warranty.1 comment
Rheem A.Rheem
Dear Robert,
Thank you for your feedback. We are glad that your issue has been resolved and will pass your feedback on to the relevant managers. Have a great day ahead.... Read more
Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Bedford1Calwell 2905, ACT
- 12 reviews
- 5 Plus Stellar (850330)
- Verified purchase
Disappointed
Replaced our 20 yr old system 2yrs ago with new Stellar 330 only replaced old unit because had rusted tank. The Stellar works well when working. Ever since installed the Pilot light has gone out approx once every few months which has been a bit annoying but it has since got more frequent now and is occurring every few days. Having read that this is a problem I hope the Rheem rep can help, we have also purchased another one for our rental property about a year ago (not being aware of this problem) so I hope that it does not develop the same issue.
4 comments
Rheem A.Rheem
Dear Bedford,
We are sorry to hear about your situation and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelat... Read more
[email protected], referencing this review, our customer service team will contact you to assist accordingly.Dear Rheem
As requested I have emailed you my details to the email address you have provided.... Read more
Regards Bedford1This was the response I got: While I concur that I did not raise this as an issue though the warranty period (1 year). This is because I initially thought it was a one off incident, then intermittent... Read more
gas supply interruption or freak breeze blowing out the flame. It wasn't until frequency got to a point to suggest it was not the previous mentioned causes. Also at that time I wasn't aware it was a common problem until I got onto this website. Shame on you Rheem for selling a product not fit for purpose in the first place and then not prepared to rectify the known fault . Further investigation into consumer law required as what is a reasonable period of time to be considered for this product to last. Buyers beware..............Similar opinion? Write a review on ieatwords.com.au!
A Sydney PlumberSydney, NSW
- 2 reviews
Nothing wrong with a Stella
I have installed many of these hot water units and is extremely rare to find a fault with it. You need to ensure you follow the specifications and the manufacturers recommendations to ensure that the systems in installed correctly. Most of the time it is an install issue or a incorrectly placed system. The system its self is amazing and works well without issues. Its has clear instructions on how to re light the pilot light and all repairs must be completed by a professional. Ensure you read the information stickers on the side of the unit about the PRV valves to be replaced and the internal sacrificial anode.
Purchased in January 2021.
1 comment
Rheem A.Rheem
Hello,
Thank you for your feedback. We will pass it on to the relevant managers.... Read more
Have a good day! Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Stellar/RheemPlus 5 Star compares to other Gas Hot Water Storage Systems
Know better, choose better.
GOFITSUCKPeel, WA
- 3 reviews
- 4 likes
Lemon
HWS was installed with the build of the house,
Pilot Lights been going out every 3 weeks for some time now, I work FIFO on a 2/1 roster and have a tenant who constantly calls me while i'm away complaining about having no hot water, I honestly thought she was being precious until its become a daily thing.
Called Rheem wanted to charge me $147 for 30mins and $27 for every 15mins after as its not covered in the warranty.
Its never worked properly but not being home as often never took much notice, will be contacting consumer affairs under Stat...Read more
3 comments
Rheem A.Rheem
Dear customer,
We are sorry to hear about your situation and our customer service team would like to investigate the issue. However, due to limitations from the website, we are unable to search for y... Read more
our details. If you could please email your contact details through to [email protected], referencing this review, our customer service team will contact you to assist accordingly.Details sent via email
Though after yesterday's effort with your customer service I'm not expecting much.
Again it's clear your 12 month warranty is flawed and this models pilot light issue has been... Read more
Phone call from Rheem, asking about the problem then surprise surprise you have to pay $147 for someone to come have a look,
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Lanybayswater
- 4 reviews
my Rheem Stellar 330 model water heater
It might be too early to write this review. Since it was installed approximately a month ago by the qualified licensed plumber to replace the old one (different brand), I do not have any problem with it. It looks great and works well. I hope it will keep doing well for the years to come. I am enjoying and happy with my hot shower or bath every time.
(Tax invoice 04684)
1 comment
Rheem A.Rheem
Hi Lany,
Thank you for the wonderful feedback, it is always great to get feedback from customers. Have a great day ahead!... Read more
Kind Regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
LynIllawarra, NSW
- 5 Plus Stellar (850330)
- Verified purchase
why did Rheem make the front of system plastic.
Hello I have had the Stellar 850 series 330,360 model, only 1 month, my dog took out a cheap plastic panel on the right, WHY would Rheem make a product that sits in the yard where a dog can get at it, why not make it solid like the rest of the Stellar. What if a child was able to do this & play with the gas. Not much safety concern went into this design. Now i have to buy a replacement part, & go into the expense of fencing it off. I am on a widows pension who cannot afford this, if I had known how easy it would come off, I would have chosen another brand. I will be complaining to other authorities.
2 comments
Rheem A.Rheem
Hi Lyn,
We appreciate the feedback and would like to investigate the issue. If you could please send your contact details through to [email protected], referencing this review, our ... Read more
customer relations team will contact you to assist accordingly.I sent all my details to you, thank you for replying
Similar opinion? Write a review on ieatwords.com.au!
Pilot light !!!!
Just moved into a new address and after 3 days pilot light has gone out a few times so no hotwater in morning .Cannot put up with this already ! Miss our rinnai hotwater system never ever let us down for 11 years straight. I definitely would not recommend the Rheem stellar.
1 comment
Rheem A.Rheem
Dear Customer,
We are sorry to hear about your situation. If you could please provide your contact details through to [email protected], referencing this review, our customer relations team will contact you to assist accordingly.... Read more
Kind Regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
MargCanberra
Pilot needs to be relit often
Since the installation there was always problem with pilot needing to be relit. Always when there was a windy day.I had a technician from NGW fixing it for me (again) on 10/12/2016 at the cost of a call ($165). One month later on 11/01/2017 pilot blew out again. This time I was not charged.It worked until 14/01/2017. It blew out again and I could not relit it.I'll call the wonderful service people from NGW on Monday.When it works is great but the reoccurring problem with pilot has put me off purchasing a new Rheem product.
1 comment
Rheem A.Rheem
Hi Marg,
We are sorry to hear about your situation. If you could please send your contact details through to [email protected], referencing this review, our customer relations team will contact you to assist accordingly.... Read more
Kind Regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Nazih A.asked
where is the draining valve in gas hot water Rheem model 850330N0?
show me in a photo. I do not want to get in touch with any one . THANK YOU IN ADVANCE.
1 answer
where is the draining valve in gas hot water Rheem model 850330N0?
show me in a photo. I do not want to get in touch with any one . THANK YOU IN ADVANCE.
Bolor B.asked
Hello. We just moved a house with Rheem stellar.
I am wondering is it normal to have water vapor from hot water system. Please advice.
No answers
F C.asked
We have a Rheem stellar 160l gas water heater
Model 850360N0 manfactured Feb 2018 Heard loud noise from water heater the relief valve dumped a reasonable amout of water Is this normal. This happened 4 hours ago it appears to be operating ok now
No answers
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Rheem A.Rheem
Hi Mike,
Thank you for your feedback. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly. ... Read more
Kind regards, Rheem Australia