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Reviews

2.6

99 reviews
5
(24)
4
(8)
3
(10)
2
(16)
1
(41)
  • Build Quality
    4.1 (9)
  • Value for Money
    4.8 (8)
  • Cleaning & Maintenance
    4.8 (8)
  • Noise Level
    4.9 (8)
  • Temperature Consistency
    4.4 (9)
  • Heating Speed
    4.9 (8)
  • Smells of GasYes (0) · No (8)
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Reviewer Photos & Videos

Mike

MikePerth

14 yrs without a problem and no maintenance.

published

Well after 14 years without any trouble our Rheem Stellar has a rusty bum is starting to leak. Looking at replacing it with another gas storage unit and was looking at another Stellar 330. I'm a bit concerned about the poor review rate by other users ?? I'm hoping it was gas pressure related issues as to the large number of pilot lights going out. Waiting to hear back from Rheem before I make any decisions.



Date PurchasedMay 2004
1 comment
Rheem
Rheem A.Rheem

15 years of faultless performance

published

We noticed a leak coming from bottom of our Rheem has 160 litre hws and asked plumber to inspect. Unfortunately the tank had started to leak so we had to replace. We didn’t even bother looking at another system. New 360 installed today. In 15 years I don’t even recall taking inspection cover off! Sorry, if you have one of these and they let you down then I may have been one of the lucky ones but I can only call it as I see it. Brilliant system thank your Rheem.



Date PurchasedMar 2018
1 comment
Rheem
Rheem A.Rheem
Nick

NickSydney, NSW

  • 6 reviews
  • 1 like

Rheem Stellar still runs fine after five years

published

We replaced our old electric water heater with a Rheem Stellar, over five years ago. During this time, the flame never turned itself off and we always had hot water. I am very pleased with how it operated so far. I will have to inspect the two sacrifice anodes (recommended after about five years for "normal" water) to make sure it won't corrode in the future. The only maintenance I am doing is releasing a bit of water from the release valve every few months, as recommended. I usually do it when I mow the lawn and I happen to remember about it.



Date PurchasedJul 2012
1 comment
Rheem
Rheem A.Rheem
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Rheem is terrible left a cold taste

published
Date PurchasedNov 2017
1 comment
Rheem
Rheem A.Rheem

Fix

published

Terrible terrible unit don't buy it, it came standard with our build and after a year the pilot went out all the time. All though after having costly parts replaced it just kept happening, so I left the front cover off for a month an it fixed it so to rectify it I cut a small 100x100 square hole in the plastic cover an it's been going great for the last couple of months. So I hope this helps a lot of disgruntled owners of this crap unit haha

Date PurchasedMar 2015
1 comment
Rheem
Rheem A.Rheem
MANOJ

MANOJPERTH

Pilot flame went off every 2 days ..only 2 year old

published

Moved to new house with a rheem 130 litre gas hot water. Pilot light start went off from the very first year. We thought its the wind so put tape around the gap of the cover. It was once in a month before. Eventually after 10 -12 months now its keep going off in every 2 day or so..what a crap product. Didn't expect these quality from rheem..

Date PurchasedAug 2015
2 comments
Rheem
Rheem A.Rheem
MANOJ
MANOJ

we already sent our details to the mentioned email, but nothing happened.

Dan

DanPlumption

After 2 years no pilot flame-No warranty and call out charges

published

My builder (Simonds) installed this product and just after 2 years start giving trouble. No pilot flame. No hot water. When i called Rheem they told me product is out of warranty and call out charge for the Tec $140 first hour and $35 after and i have to pay for the parts. Do not buy this product. Please come and get together to report this poor quality product to ACCC.

Date PurchasedMay 2015
2 comments
Rheem
Rheem A.Rheem
Dan
Dan

Thanks for contacting me!. I have emailed the contact details.

Lots of trouble at first... now it seems stable

published
Date PurchasedJun 2017
1 comment
Rheem
Rheem A.Rheem

Don't buy this product

published

Purchased approximately two years ago to replace 22yr system and have had to relight the pilot light a few times, water has run cold on many occasions. Last night the whole system dumped its water and steam billowed out. We cut the water and gas off at mains. Will post outcome soon.

Date PurchasedJan 2015
1 comment
Rheem
Rheem A.Rheem
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Chris

ChrisSydney

  • 4 reviews

Pilot light constantly going out

published

My nana purchased this hot weather system a few years ago and the pilot light is constantly going out. The intervals between it are becoming shorter and shorter. The unit is less than 3 years old. I can see that others have had the same problem how did you get it fixed?

Date PurchasedNov 2014
3 comments
Rheem
Rheem A.Rheem
Chris
Chris
Rheem
Rheem A.Rheem
Mushy

MushyPerth

  • 2 reviews

RHEEM HWU 354265 It's a piece of crap

published
Date PurchasedJun 2015
Ben

BenAustralia

Rheem Stellar 2years only and already exhibiting constant issues with extinguishment.

published

New house, new system. Why would a new hot water system can't even last 2-3 years without having a relighting/pilot extinct issue - have to keep relighting every 2-3 days. Quality control for this product is POS which Rheem knowingly selling this junk to numerous customers with no recourse to this well known and prolonged issue.
Bulk sold to builders and handball the issue back to Rheem - expecting the customer to pay for servicing and milking after sales repairs. We refuse to pay and want a merchantable replacement or repair at no cost. Do not buy, if you know of a friend or new home buyer being offered this unit with their hard earned investment tell them to stay away. Far away, the Rheem name no longer stands for quality.

Date PurchasedNov 2015
1 comment
Rheem
Rheem A.Rheem
Robert

RobertPerth, WA

  • 8 reviews

Warrenty incredible service

published
Date PurchasedJun 2007
1 comment
Rheem
Rheem A.Rheem
Bedford1

Bedford1Calwell 2905, ACT

  • 12 reviews

Disappointed

published

Replaced our 20 yr old system 2yrs ago with new Stellar 330 only replaced old unit because had rusted tank. The Stellar works well when working. Ever since installed the Pilot light has gone out approx once every few months which has been a bit annoying but it has since got more frequent now and is occurring every few days. Having read that this is a problem I hope the Rheem rep can help, we have also purchased another one for our rental property about a year ago (not being aware of this problem) so I hope that it does not develop the same issue.

Date PurchasedAug 2014
4 comments
Rheem
Rheem A.Rheem
Bedford1
Bedford1
Bedford1
Bedford1
A Sydney Plumber

A Sydney PlumberSydney, NSW

  • 2 reviews

Nothing wrong with a Stella

published

I have installed many of these hot water units and is extremely rare to find a fault with it. You need to ensure you follow the specifications and the manufacturers recommendations to ensure that the systems in installed correctly. Most of the time it is an install issue or a incorrectly placed system. The system its self is amazing and works well without issues. Its has clear instructions on how to re light the pilot light and all repairs must be completed by a professional. Ensure you read the information stickers on the side of the unit about the PRV valves to be replaced and the internal sacrificial anode.

Purchased in January 2021.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
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1 comment
Rheem
Rheem A.Rheem
Gas Hot Water Storage Systems

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GOFITSUCK

GOFITSUCKPeel, WA

  • 3 reviews
  • 4 likes

Lemon

published
Date PurchasedDec 2015
3 comments
Rheem
Rheem A.Rheem
GOFITSUCK
GOFITSUCK
GOFITSUCK
GOFITSUCK

Phone call from Rheem, asking about the problem then surprise surprise you have to pay $147 for someone to come have a look,

Lany

Lanybayswater

  • 4 reviews

my Rheem Stellar 330 model water heater

published

It might be too early to write this review. Since it was installed approximately a month ago by the qualified licensed plumber to replace the old one (different brand), I do not have any problem with it. It looks great and works well. I hope it will keep doing well for the years to come. I am enjoying and happy with my hot shower or bath every time.
(Tax invoice 04684)

Date PurchasedFeb 2017
1 comment
Rheem
Rheem A.Rheem
Lyn

LynIllawarra, NSW

why did Rheem make the front of system plastic.

published

Hello I have had the Stellar 850 series 330,360 model, only 1 month, my dog took out a cheap plastic panel on the right, WHY would Rheem make a product that sits in the yard where a dog can get at it, why not make it solid like the rest of the Stellar. What if a child was able to do this & play with the gas. Not much safety concern went into this design. Now i have to buy a replacement part, & go into the expense of fencing it off. I am on a widows pension who cannot afford this, if I had known how easy it would come off, I would have chosen another brand. I will be complaining to other authorities.

Date PurchasedFeb 2017
2 comments
Rheem
Rheem A.Rheem
Lyn
Lyn

I sent all my details to you, thank you for replying

Pilot light !!!!

published

Just moved into a new address and after 3 days pilot light has gone out a few times so no hotwater in morning .Cannot put up with this already ! Miss our rinnai hotwater system never ever let us down for 11 years straight. I definitely would not recommend the Rheem stellar.

Date PurchasedOct 2011
1 comment
Rheem
Rheem A.Rheem
Marg

MargCanberra

Pilot needs to be relit often

published

Since the installation there was always problem with pilot needing to be relit. Always when there was a windy day.I had a technician from NGW fixing it for me (again) on 10/12/2016 at the cost of a call ($165). One month later on 11/01/2017 pilot blew out again. This time I was not charged.It worked until 14/01/2017. It blew out again and I could not relit it.I'll call the wonderful service people from NGW on Monday.When it works is great but the reoccurring problem with pilot has put me off purchasing a new Rheem product.

Date PurchasedMar 2009
1 comment
Rheem
Rheem A.Rheem
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Questions & Answers

Nazih A.

Nazih A.asked

Stellar/RheemPlus 5 Star

where is the draining valve in gas hot water Rheem model 850330N0?
show me in a photo. I do not want to get in touch with any one . THANK YOU IN ADVANCE.

1 answer
Nazih A.
Nazih A.

where is the draining valve in gas hot water Rheem model 850330N0?
show me in a photo. I do not want to get in touch with any one . THANK YOU IN ADVANCE.

Bolor B.

Bolor B.asked

Stellar/RheemPlus 5 Star

Hello. We just moved a house with Rheem stellar.
I am wondering is it normal to have water vapor from hot water system. Please advice.

No answers
F C.

F C.asked

Stellar/RheemPlus 5 Star

We have a Rheem stellar 160l gas water heater
Model 850360N0 manfactured Feb 2018 Heard loud noise from water heater the relief valve dumped a reasonable amout of water Is this normal. This happened 4 hours ago it appears to be operating ok now

No answers

Get an answer from our members and Rheem representatives

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