Having the mentioned above gas heater for less than 2 years now and I had to change the thermostat twice and is now leaking water. I was told that there is a 10 YEAR WARRANTY and both the thermostat and the leak are now covered by the warranty. The customer service is terrible, the warranty is useless and am completely disgusted especially when I must replace my hot water system now! There service is so pathetic that in order to send someone to even have a look at your machine they charge $148 for the first 1/2 hour then a extra $30 for every 1...Read more

Recently purchased a rheem stellar as recommended by the installer. It is only 2 weeks old and it caught fire. Lucky was I was out hanging the clothes when I saw smoke (more than usual) coming from the unit. I went to inspect and saw that the side caught fire and melted a hole through it where the fire was present. It also melted the plastic cover on the front. I turned off the gas and water to the unit and also the gas main to the house. I put the hose on it and I thought I put the fire out. I told my wife and lucky she inspected it and she sa...Read more

I have had 2 Rheem Stellar 'explosions' this year. The first time, my 2 year old Rheem was replaced under warranty. The second time (six months later), the matter was properly investigated by Rheem and my gas company and found to be caused by faulty gas flow/leak/water in the gas pipe underground leading to the Rheem.

The explosions were extremely scary and on both occasions I called the fire brigade who arrived in minutes and dealt with the problem - put out fire, turned off gas etc. Had I not been at home, I expect the consequences could h...Read more

After hearing a massive ‘boom’ from outside our house (at 4pm yesterday – a Saturday), I found the Rheem gas hot water system (less than 2 ½ years old) had experienced some sort of explosion. The top of the system had popped open, there appeared to be some sort of insulation fibres sticking out from the top, a side valve and piping had buckled outwards and there was a strong burning smell surrounding the entire area. A series of incredibly frustrating calls to the Rheem service centre followed. For what I consider to be an incredibly serious ev...Read more

Bought an investment property (unit), had the original hot water system from 16 years prior. It started to fail (fair enough, had a good life), so I replaced it. I only called Rheem because they owned the previous system, and thought "wow it lasted 16 years, even if I get half that, that's good". Purchased a system, which was a bit of a stuff around because the guy had to come, leave, come again and anytime between 8am and 4pm (pathetic). After 13 months, this thing has failed, just called Rheem, and their response was, if its a system issue it...Read more

Rheem Stellar 360 Natural Gas Storage Tank is OK for up to 8 years but the design is not supporting long time use. After 8 years the residue of Anodes and other scale deposit and there is no outlet to empty all the water to clean then storage tank. The manufacturer suggested the only way to dismantle and tilt it upside down to clean it. The costs would not allow to do that rather you can buy another one.

Further there are Two Anodes but there are no information provided by manufacturer that there are two anodes, even the plumber was baffled ...Read more

I purchased a townhouse that had a 5 year old stellar.
One morning I had found the covers blown off after a sever storm ( top cover and facing cover).
2 weeks later I heard a boom and went outside to find it in pieces on my lawn.
I called rheem and they sent someone out next day under warranty as I explained I had a pregnant wife. They replaced it that day and the technician worked overtime because my wife was 38 weeks pregnant - we did not ask him to do this.
4 weeks later it blew again and rheem relaxes the unit again and we also arrange ...Read more

When our 9 year old hot water system suddenly started gushing water from the bottom of the tank I contacted Rheem service department (WA) and was impressed with their no nonsense approach. They knew exactly when a serviceman would be able to come (unfortunately not until the Mon and it was Thurs) and what our options were (which included call your own plumber). When our plumber found that the cyclinder had gone again the service department had precise information about how to lodge the warrenty claim, our options regarding waiting for the new o...Read more

We had Stella for just over 2years and tempering valve failed after we got back from holidays. Couldn't have a shower until we fix the problem. Rang Rheem, they can call their plumber and we will get charged $132 call out fee +whatever parts$ + gst if it is a parts problem rather than the cylinder problem! So my question is....What is really under The warranty??? The statutory warranty says if the product is failed to operate within resonable period the supplier still has responsibility to fix it.
We called a plumber cheaper than $132 and fixe...Read more