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Online store, Physical storeJCY
- 2 reviews
- 3 likes
Bunch of crooks
I have been purchasing Herringbone and Rhodes & Beckett for years now. Obviously when Herringbone went down Rhodes & Beckett were on the way. However I never thought they would actually take peoples money and not ship any of the orders thats a totally criminal act. I ordered a small amount only $100 worth but with a website thats been taken down and e-mail addresses that don't exist anymore I know the goods are never coming. Terrible to sell goods knowing your never going to ship them.
Shame on you guys :(
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no delivery / no refund
took my money in Sept 2018 ... nothing as of Jan 2022.
asked for a refund 1 month ago - nothing...
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Rhodes and Beckett
I didn't search or read these on line reviews before buying, having bought from R&B for years (last purchase around 18M ago) I proceeded as normal.
Now 4 weeks after my purchase, website domain is no longer supported as they have not paid their bill. Phone numbers are disconnected, emails bounce as their domain is not supported.
I would suggest they are now in receivership. I'll keep trying with OCBA and update this with any progress. Suggest anyone with outstanding purchases and no goods have now lost their money.
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Scam says it all - how do I get my money back?
We've been loyal customers for years and years - after they went into liquidation and came back into business everything has been a disgrace - service, sizing, and quality! Yes I am one of the many others who are still waiting on a suit from September. After excuses and promises broken I sent another email this morning and it bounced back saying their domain is suspended due to non payment of services. Their media company (I selected that option when I called in desperation to try and get someone to answer the phone - no-one ever answers on any of the numbers - even Sydney stores) said they've cut all ties with them. I assume other people have outstanding orders but already paid in full like me? Any advice welcome...
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Scam - website has been shutdown for non payment of services
I have been taken for over a grand. They lied several times about the issues faced but have not delivered any of the products order 6 months ago. The 18th December delivery date is a lie and they are obviously completely bankrupt now. Recommend anyone who purchased contact department of Fair trading.
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FabianBrisbane
Goods not delivered.
I have previously purchased R&B products via online with no issues and always loved the quality. However I hadn’t purchased anything since July 2017. After reading the reviews below, I wished I’d checked out reviews prior to placing my most recent order.
I purchased two shirts in the after Christmas sales (27th) and they are yet to arrive. Their website is down, and their stores don’t answer their phones. I’m pretty sure I’ve been scammed. I will be pursuing a chargeback via my bank on Monday.
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Stay away from Rhodes & Beckett
Have purchased 5 shirts at the beginning of July 2018, we're now 4th of January 2022 and i'm still waiting for my order. This is nothing but a SCAM! I would give this a -5 star rating if i could.
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Scott SMelbourne
Shonky
I have bought several suits from these guys in the past, all online, with no issues. But not for a couple of years. As other people on here have said - I bought in a pre-sale, when delivery time came, I was told there were shipping issues and guaranteed delivery by December 18. In the meantime, I kept getting sales emails, with my suit clearly shown as being in stock. When that time came, I emailed and called - and nothing. I sent an email demanding a refund within 48 hours or I was taking legal action. They replied within that time, and ...Read more
the refund came 2 business days later. I suggest to anyone else in this situation to do the same, ie threaten legal action and ask for your money back. They are clearly dodgy and using the online sales for cash flow. Shame, they used to be good quality suits.Similar opinion? Write a review on ieatwords.com.au!
PawAU
- 4 reviews
Goods never arrived
Same problem as everyone else. Suit ordered in July, still no delivery in December. How does the office of Fair Trading still allow this company to trade?
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- Rhodes & Beckett
- Verified customer
SCAM - Items never arrive
Do not purchase anything from this website. Ordered 5 shirts in September - after a million excuses and 4 months later the shirts are yet to arrive. No one answers the line if you try call them and the emails are all generic when responding to my issues. After reading so many similar cases in this forum it is clear this is now a scam after the business went into administration earlier this year. I have reported them to consumer affairs.
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Wayne R
- 2 reviews
- 9 likes
Do not order anything from this company
Purchased suits and shirts 4 months ago. Loads of excuses about supply problems.
Promised it would be shipped by the 18th of December, this has come and gone with no answer to my queries.
Unbelievable how they continue to keep scamming people with fake sales when they can't deliver.
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CrankyMelbourne
- 2 reviews
- 3 likes
Do not deliver and keep your money
Do not buy anything from this company online. Six weeks after order item still not fulfilled. Called call centre nobody answers. Email not responded to. Do not purchase anything from this business.
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CathyMelbourne
Poor Customer Service
Rude and Arrogant and did not complete my full order as outlined and promised in their confirmation and made no attempt to correct their mistake.
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Stay away from these crooks
Terrible service, lies and more lies about customs and problems getting. Clothes into Australia. Shops that don’t answer the phones even after 6 calls to the shops one after another. I decided to walk into the store and call inside the store whilst the shop assistant was there reading the paper, phone kept ringing and still didn’t pick it up. Clearly there is a memo from management to ignore the phone as there are so many irate customers eating there 6 month old orders! New shirt quality is rubbish compared to old! Stay away!!!!
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JMAAU
- Rhodes & Beckett
- Verified customer
Absolute scam
Ordered in April, haven't shipped. Claiming mid December.
Rhodes and Beckett are ostensibly insolvent, and appear to be using fake 'sales' to raise working capital given no bank will lend to them. The writing is on the wall for them. Stay away.
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SimSydney
Pathetic, useless
Ordered a suit back in July and nothing arrived.
Keep emailing and getting the same excuse on the shipment not arriving.
Will be highlighting this on social media.
Saw a salesman in another store that worked for R&B and he said, new owners/,management, the clothes are now terrible and quality rubbish.
Wish I'd have seen him before I ordered.
Then guess what, received an email that the suit was going to be shipped, FINALLY, in November.
Great I thought, suit arrived, but to make things even more ridiculous, they sent the wrong size!!
Invo...Read more
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16 weeks later, still waiting
Where to even start? Purchased online from a sale (3 suits, 3 shirts, 1 vest), nothing turned up for 3+ months, then dribbled through a single item at a time - just about to hit 16 weeks and I'm still waiting for items!
In that time so far, I've had zero real info from inquiries on ETA ("sorry, not sure"), I've had a $1100 RRP suit turn up literally stuffed into a bag inside a box and unwearable without pressing (and no response to my email on the topic), they've run no less than 4 identical sales for the same items they can't deliver from ...Read more
first sale I purchased from (which, to my mind, is unconscionable conduct for a business). Perhaps, most interestingly, comparing "identical" shirts I bought from R&B a year ago to the ones that have just been delivered, there is a DRASTIC drop in quality. The new shirts appear to use a very thin layer of poor quality cotton, are impossible to iron sufficiently to remove all creases, and sitting in a car for 15 mins to get to work results in it looking like it's been screwed up in a bag and then worn. There's an obvious difference to how the old and new shirts feel too, a basic no-frills brand from Myer or David Jones feels more "premium" than these new shirts that have an RRP approaching $200. Conversely, the "old" shirts feel premium, hold up well from all-day wearing, and to be honest, always felt like you got the quality you paid for. If I was a betting man, I'd say that in order to increase margins and get through the ridiculous back-log of orders they would have by now, they've approached a very low-cost, low-quality manufacturer to pump these orders out as quickly as possible. Wouldn't be at all surprised to see them go into receivership any day now. Between the significant quality drop, the unprofessional communication practices, and the ethically questionable practice of running continuous online sales for items they've already told the previous sales' purchasing customers they can't fulfill for months on end, I don't think receivership would be a bad thing...Similar opinion? Write a review on ieatwords.com.au!
IcemanVictoria
- 5 reviews
- Rhodes & Beckett
- Verified customer
Rhodes and Beckett
It appears company is trading Insolvent and may be out of business soon.
Extremely poor customer service and if you make any purchases online, these may never arrive.
DO NOT BUY!!!
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- Rhodes & Beckett
- Verified customer
Dreadful service, pointless online sale as they never deliver
I made the mistake of trying to order something online for the second time after being badly let down the first time. Same story, paid for the items and they are never shipped and no communication. Dreadful company and terrible customer service, in fact non existent.
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Not impressed
- 2 reviews
- 2 likes
Would recommend not buying anything - think going broke.
Based on all prior comments, and the experience I have had - I think you can suspect that they might be operating insolvent, especially as they are offering huge markdowns on stock that is apparently yet to be received by the company. I remember something similar when Herringbone went down. I would say they don't have enough cash to pay their suppliers. I was lucky with my first recent september order at 60% off - even though they had indicated it would not be till mid october for dispatch, I received in a week, so I assumed that was an error i...Read more
n communication so I followed this up with an additional order. I then heard nothing for two weeks. I followed up with an email request for an update which was not responded to. This is when I read all the below reviews. I then submitted a case in paypal AND sent an email saying they had two options for a 24 hour response before I made an official complaint to the ACCC - which I think others should do. if they can't deliver or refund, they need to stop trading. Two options were dispatch evidence or a refund. Not sure which pushed a response, but I got an email referring back to the mid-october dispatch and an option for cancelling, which I took up with a request for a refund. This has been refunded in paypal (awaiting confirmation by bank). I really hope others check this before they make an order.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jony L.asked
so I just sent a follow-up email to Vincent Boulus: [email protected]
Mark Joseph: [email protected] because i believe they are the ownes of R&B
Who else has tried?
3 answers
I tried emailing them back in January. I got no response. I made a complaint with Fair Trading and was told they went under external administration and to contact my bank for a chargeback.
Joseph N.Rhodes & Beckett
Check the website for more information: rhodesbeckett.com
Rhodes & Beckett not in liquidation the mother company who use to own it is in administration. This is because this company was sabotaged by two ex associate service providers in late December 2018, this act paralyzed the company totally destroying the systems of the business. The brand Rhodes & Beckett has been bought by a new company that has paid fair market value for it and is trading and delivering stock their loyal customers. I just bought again, I was suss but I have to say the customer experience and shirts are exceptional
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