Read also:
sauber excellence se400 vacuum cleaner holman retractable hose reel repair britax safe n sound platinum pro sict review hoover vortex pro stick vacuum miele 09983500 complete powerline family all-rounder vacuum cleaner mitsubishi - mrcx370ejsta1 - 370l 3 door bottom mount fridgeRhodes & Beckett (page 4 of 6)
Online store, Physical storeHamiSydney
- 10 reviews
Frustrating and Incompetent
Ordered 5 shirts bank in June and 3 months later and 4 emails sent still nothing. They used to be good but no more. as you can see from recent posts they have lost a lot of customers due to their poor customer service. just choose another brand and save yourself the head ache.
Similar opinion? Write a review on ieatwords.com.au!
- Rhodes & Beckett
- Verified customer
Shocking service - have lost a previously loyal customer
Rhodes and Beckett are not what they used to be. Similar to many complaints here, they cite various excuses in failing to deliver the products I ordered. It has taken 3 months, yet I still have not recieved all the items in my order.
Worst of all, the onus is on us as customers to follow up. They rarely provide us timely updates nor sincere apologies.
Used to be a regular purchaser of Rhodes and Beckett, never again.
Similar opinion? Write a review on ieatwords.com.au!
Michael
- 2 reviews
- 4 likes
- Rhodes & Beckett
- Verified customer
10 weeks still no product
No product. Just excuses. Requested refund after 9 weeks. Still haven't received.
No choice but to lodge a charge back through bank.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rhodes & Beckett compares to other Clothing Shops & Brands
Know better, choose better.
Lies lies lies
Continue to be told stock is coming since April and yet no stock.
Continue to recycle old old old stock and I know as I did shop at r and b since 2012.
Similar opinion? Write a review on ieatwords.com.au!
Stay away!!!!
Same issue as pretty much all the other reviewers here. Bought and paid for two suits close to three months ago and have not received any. Instead they tell you crap about customs issues etc. However when I bought the suits they were marked as 'in stock' so clearly this was false and misleading.
Will never buy from them again!
Similar opinion? Write a review on ieatwords.com.au!
DontbuyfromrhodesMelbourne
DON'T ORDER FROM THIS COMPANY - UNABLE TO SHIP
Ordered product over 2 months ago. Have been lied to again and again about when the product is going to ship.
Every week i get promised the clothes are going to ship the following week, but surprise surprise it never does.
This company went into liquidation last year and was sold to Private Equity and it looks as though they are heading the same way again. I'm left to wonder if they actually have any of this stock or if they are trading insolvent?
To add insult to injury they continually send emails advertising new sales when they cannot fulfill orders from 2 months ago.
Bottom line, DO NOT BUY ANYTHING FROM THIS COMPANY, YOU WILL NOT RECEIVE YOUR GOODS!
Similar opinion? Write a review on ieatwords.com.au!
EC.Mitcham
- 10 reviews
- Rhodes & Beckett
- Verified customer
They've changed
I paid and bought a suit 3 months ago and they didn't deliver and told me done gibberish about customs. I can see everyone else here has the same issues of non delivery.
Similar opinion? Write a review on ieatwords.com.au!
angry customermelbourne,victoria
NOT ABLE TO DELIVER GOODS
Ordered suit and shirts on line more than 2 month ago still no delivery,keep on getting excuses was told on 3 occasions is on the way and still nothing.Asked the company for a refund they said will process the refund immediately.3 weeks have gone past still no refund or goods,now they have stopped replying to emails.They continue to have sales but they have no goods to deliver to customers.Terrible service will never purchase again from this company.They should be reported to Consumer Affairs Victoria for such practices.
Similar opinion? Write a review on ieatwords.com.au!
Delivery of on line order
These guys continue to send out emails with sales but can not deliver their products.
I have waited weeks!
Got part of an order and still waiting on a shirt.
I have to continually email.
It’s not right.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rhodes & Beckett compares to other Clothing Shops & Brands
Know better, choose better.
- Rhodes & Beckett
- Verified customer
Service delivery
After beng a loyal customer of R&b, I've now learnt my lesson. Bought and paid for my shirt in July, received numerous excuses viz: late shipment from overseas, presently being dispatched.....that one has done it's rounds.
Now the phone is disengaged. One good thing is that when it rings, you are filled with heaps of anticipation, maybe this time, somebody will pick up, but alas, my hopes get dashed every week. Thank heaven I'm on a plan.
Never going to use their online service again.
You guys can kiss my hard earned dollars goodbye.
Similar opinion? Write a review on ieatwords.com.au!
still waiting for item
Still waiting for suit which i bought about 2 months ago. No body pick up the phone. very bad situation.
Similar opinion? Write a review on ieatwords.com.au!
MrGrumpy
- 2 reviews
- 4 likes
- Rhodes & Beckett
- Verified customer
Disgrace!
Made purchase on line (7th July). I have chased several times via email. Cannot get through to the 'head office' or 'accounts'. Even contacted the stores who don't help. I have been advised twice during this period 'it's one to two days away from being processed'. Rubbish.
I have just received one of the shirts (of four ordered) this morning and a note is attached saying the other 'one' shirt is on it's way? I ordered four!
At not one point have Rhodes and Beckett contacted me without me chasing them, even then it's days to respond ...Read more
to an email. I have spent literally thousands on these shirts over last few years in store and this is how the treat me? It's disgraceful behaviour. In fact I have only worn their shirts at work in the last 3 or so years.... I have started the process of raising a grievance with Paypal. Next stop will be the ACCC - they are clearly selling products they don't have and cannot deliver, it's bordering on fraud. Also, I have asked for a refund if they can't deliver on several occasions and nothing.....Similar opinion? Write a review on ieatwords.com.au!
CamPerth
- Rhodes & Beckett
- Verified customer
Poor Customer Service - Unable to Fulfil Order
Purchased a suit during an online sale and after about a month inquired as to why it wasn't shipped. It takes multiple emails to get a response from customer service. Over the course of the next month or so they continually said the suit would ship next week.
Now they have stopped responding to emails (I am only emailing once per week). When I tried to call the phones are not being answered and I am unable to get a refund.
I'm sure we have all experienced the frustration of being unable to contact a company that is holding your money as you slowly realise they are unable to fulfill your order. I would recommend avoiding R&B.
Similar opinion? Write a review on ieatwords.com.au!
Jason
- 2 reviews
- Rhodes & Beckett
- Verified customer
Buyer beware..Potential ponzi
Purchase items over 2 months ago, they took my money and haven't delivered on goods.
They are not responding to e-mails or calls. They may be taking funds from the Australian consumer and using it as a method to raise quick capital for their parent company investment firm. Watch out as something fishy is happening here, [name removed] runs the parent company. He is based overseas in Asia somewhere. Watch out guys.
Similar opinion? Write a review on ieatwords.com.au!
Unhappy customerMelbourne
Still waiting for my suit...
Do not buy anything from this company. I ordered my suit 8 weeks ago and still haven't received it. On the very rare occasion that I can contact someone, they tell me that they have a problem with deliveries but there is more to it than that. Experience tells me this is more likely to be a problem with their finances. If you order something, don't expect to receive it. Kiss your money goodbye.
Update: They’re advertising a 60% sale today (8 September 2018). Don’t buy from them. I’m still waiting for my suit 10 weeks after ordering it.
1 comment
Further update: it is now 1 February 2022. After waiting 12 weeks for my suit to be delivered, it didn’t fit. I returned the suit to the Melbourne CBD store to see if I could arrange an exchange. T... Read more
he rude store manager advised that she didn’t know when the next delivery of suits would be and it could take 10 weeks... I already waited 12 weeks for delivery. I asked for a refund. Store manager took my suit. It is now 1 February 2022... 7 months after I made the initial order.... they have my suit and they have my money. I have a trail of emails that have either been ignored or replied to saying ‘someone will contact me within 24 hours to arrange a refund’. I have never received a phone call. I call their number 1300 888 762 and no one answers when you try to get through to head office or the stores. I warn you... do not buy anything from this company.Similar opinion? Write a review on ieatwords.com.au!
Find out how Rhodes & Beckett compares to other Clothing Shops & Brands
Know better, choose better.
badbadwolfParramatta
Order still not dispatched after order placed 6 weeks ago
Ordered 2 suits from the 'famous' 70% off sale....
Yet nothing has been delivered. The company cannot be contacted. Apparently the stores have no idea when the online orders will be fulfilled.
I wouldn't recommend anyone to purchase from them again despite how good the quality is. (well we dont know about the quality cos we haven't got the goods!)
Similar opinion? Write a review on ieatwords.com.au!
- Rhodes & Beckett
- Verified customer
Very poor customer service
Ordered 7/7/18 specifically for a wedding on 18/8/18. Nothing arrived after 3 weeks. A response to my enquiry said it would be dispatched on 3/8. By 13/8 - still nothing. Now told it “should arrive by 20/8.” Shocking. Never again.
Similar opinion? Write a review on ieatwords.com.au!
Where are my shirts?
I purchased 2 shirts online about 7 weeks ago. It’s been seven weeks but they haven’t been received. No communication from R&B. Will I ever get my shirts?
Similar opinion? Write a review on ieatwords.com.au!
TimMelbourne
5 weeks after ordering and order still unfulfilled
I've been a long-time customer but this is the first order for a couple of years.
I ordered 2 shirts online on the 9th of July and my order still says 'unfulfilled'.
There has been no communication to say they are having delays - they obviously sold items they did not have!
Not happy.
Similar opinion? Write a review on ieatwords.com.au!
JustJuSouth East Queensland, QLD
- 16 reviews
- Rhodes & Beckett
- Verified customer
Terrible quality and customer service
My husband was a long time Rhodes and Beckett fan. Bought all of his shirts here, and we would go through about 10-15 in a year. However in the last 12-18 months the quality and customer service have really declined. Significantly so, that we now have to find another shirt supplier which is a difficult move for a man who has been very loyal to a brand for so many years. R&B shirts used to be so durable and great quality to withstand multiple washes and wear, but not any more. Also, delivery is really slow and customer service are very slow to r...Read more
espond to queries. Finally, the selection and variety of prints are also not as good as they used to be, and the range reflects "old man style". They have not kept up with the times. Overall, our last few purchases have been incredibly disappointing and we will not be returning.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jony L.asked
so I just sent a follow-up email to Vincent Boulus: [email protected]
Mark Joseph: [email protected] because i believe they are the ownes of R&B
Who else has tried?
3 answers
I tried emailing them back in January. I got no response. I made a complaint with Fair Trading and was told they went under external administration and to contact my bank for a chargeback.
Joseph N.Rhodes & Beckett
Check the website for more information: rhodesbeckett.com
Rhodes & Beckett not in liquidation the mother company who use to own it is in administration. This is because this company was sabotaged by two ex associate service providers in late December 2018, this act paralyzed the company totally destroying the systems of the business. The brand Rhodes & Beckett has been bought by a new company that has paid fair market value for it and is trading and delivering stock their loyal customers. I just bought again, I was suss but I have to say the customer experience and shirts are exceptional
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Michael
.