??!

Reviews

1.6

114 reviews
5
(12)
4
(5)
3
(4)
2
(3)
1
(90)
  • Product Quality
    3.1 (13)
  • Return Claim MadeYes (2) · No (12)
  • Sizing True to size (7)
  • Product Appearance As advertised (56%) · Not as advertised (44%)
  • Shipping
    2.1 (7)
Previous
Next
Hami

HamiSydney

  • 10 reviews

Frustrating and Incompetent

published

Ordered 5 shirts bank in June and 3 months later and 4 emails sent still nothing. They used to be good but no more. as you can see from recent posts they have lost a lot of customers due to their poor customer service. just choose another brand and save yourself the head ache.

Shocking service - have lost a previously loyal customer

published

Rhodes and Beckett are not what they used to be. Similar to many complaints here, they cite various excuses in failing to deliver the products I ordered. It has taken 3 months, yet I still have not recieved all the items in my order.

Worst of all, the onus is on us as customers to follow up. They rarely provide us timely updates nor sincere apologies.



Used to be a regular purchaser of Rhodes and Beckett, never again.

Michael

Michael

  • 2 reviews
  • 4 likes

10 weeks still no product

published

No product. Just excuses. Requested refund after 9 weeks. Still haven't received.

No choice but to lodge a charge back through bank.



1 comment
Michael
Michael

.

Clothing Shops & Brands

Find out how Rhodes & Beckett compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Lies lies lies

published

Continue to be told stock is coming since April and yet no stock.
Continue to recycle old old old stock and I know as I did shop at r and b since 2012.

Stay away!!!!

published

Same issue as pretty much all the other reviewers here. Bought and paid for two suits close to three months ago and have not received any. Instead they tell you crap about customs issues etc. However when I bought the suits they were marked as 'in stock' so clearly this was false and misleading.

Will never buy from them again!

DON'T ORDER FROM THIS COMPANY - UNABLE TO SHIP

published

Ordered product over 2 months ago. Have been lied to again and again about when the product is going to ship.
Every week i get promised the clothes are going to ship the following week, but surprise surprise it never does.
This company went into liquidation last year and was sold to Private Equity and it looks as though they are heading the same way again. I'm left to wonder if they actually have any of this stock or if they are trading insolvent?
To add insult to injury they continually send emails advertising new sales when they cannot fulfill orders from 2 months ago.
Bottom line, DO NOT BUY ANYTHING FROM THIS COMPANY, YOU WILL NOT RECEIVE YOUR GOODS!

EC.

EC.Mitcham

  • 10 reviews

They've changed

published

I paid and bought a suit 3 months ago and they didn't deliver and told me done gibberish about customs. I can see everyone else here has the same issues of non delivery.

angry customer

angry customermelbourne,victoria

NOT ABLE TO DELIVER GOODS

published

Ordered suit and shirts on line more than 2 month ago still no delivery,keep on getting excuses was told on 3 occasions is on the way and still nothing.Asked the company for a refund they said will process the refund immediately.3 weeks have gone past still no refund or goods,now they have stopped replying to emails.They continue to have sales but they have no goods to deliver to customers.Terrible service will never purchase again from this company.They should be reported to Consumer Affairs Victoria for such practices.

Delivery of on line order

published

These guys continue to send out emails with sales but can not deliver their products.
I have waited weeks!
Got part of an order and still waiting on a shirt.
I have to continually email.
It’s not right.

Clothing Shops & Brands

Find out how Rhodes & Beckett compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Service delivery

published

After beng a loyal customer of R&b, I've now learnt my lesson. Bought and paid for my shirt in July, received numerous excuses viz: late shipment from overseas, presently being dispatched.....that one has done it's rounds.
Now the phone is disengaged. One good thing is that when it rings, you are filled with heaps of anticipation, maybe this time, somebody will pick up, but alas, my hopes get dashed every week. Thank heaven I'm on a plan.
Never going to use their online service again.
You guys can kiss my hard earned dollars goodbye.

still waiting for item

published

Still waiting for suit which i bought about 2 months ago. No body pick up the phone. very bad situation.

MrGrumpy

MrGrumpy

  • 2 reviews
  • 4 likes

Disgrace!

published
Cam

CamPerth

Poor Customer Service - Unable to Fulfil Order

published

Purchased a suit during an online sale and after about a month inquired as to why it wasn't shipped. It takes multiple emails to get a response from customer service. Over the course of the next month or so they continually said the suit would ship next week.

Now they have stopped responding to emails (I am only emailing once per week). When I tried to call the phones are not being answered and I am unable to get a refund.

I'm sure we have all experienced the frustration of being unable to contact a company that is holding your money as you slowly realise they are unable to fulfill your order. I would recommend avoiding R&B.

Jason

Jason

  • 2 reviews

Buyer beware..Potential ponzi

published

Purchase items over 2 months ago, they took my money and haven't delivered on goods.

They are not responding to e-mails or calls. They may be taking funds from the Australian consumer and using it as a method to raise quick capital for their parent company investment firm. Watch out as something fishy is happening here, [name removed] runs the parent company. He is based overseas in Asia somewhere. Watch out guys.

Still waiting for my suit...

published

Do not buy anything from this company. I ordered my suit 8 weeks ago and still haven't received it. On the very rare occasion that I can contact someone, they tell me that they have a problem with deliveries but there is more to it than that. Experience tells me this is more likely to be a problem with their finances. If you order something, don't expect to receive it. Kiss your money goodbye.

Update: They’re advertising a 60% sale today (8 September 2018). Don’t buy from them. I’m still waiting for my suit 10 weeks after ordering it.

1 comment
Clothing Shops & Brands

Find out how Rhodes & Beckett compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
badbadwolf

badbadwolfParramatta

Order still not dispatched after order placed 6 weeks ago

published

Ordered 2 suits from the 'famous' 70% off sale....

Yet nothing has been delivered. The company cannot be contacted. Apparently the stores have no idea when the online orders will be fulfilled.

I wouldn't recommend anyone to purchase from them again despite how good the quality is. (well we dont know about the quality cos we haven't got the goods!)

Very poor customer service

published

Ordered 7/7/18 specifically for a wedding on 18/8/18. Nothing arrived after 3 weeks. A response to my enquiry said it would be dispatched on 3/8. By 13/8 - still nothing. Now told it “should arrive by 20/8.” Shocking. Never again.

Where are my shirts?

published

I purchased 2 shirts online about 7 weeks ago. It’s been seven weeks but they haven’t been received. No communication from R&B. Will I ever get my shirts?

Tim

TimMelbourne

5 weeks after ordering and order still unfulfilled

published

I've been a long-time customer but this is the first order for a couple of years.

I ordered 2 shirts online on the 9th of July and my order still says 'unfulfilled'.

There has been no communication to say they are having delays - they obviously sold items they did not have!

Not happy.

JustJu

JustJuSouth East Queensland, QLD

  • 16 reviews

Terrible quality and customer service

published
Page 4 of 6
See all Rhodes & Beckett reviews

Questions & Answers

Jony L.

Jony L.asked

Rhodes & Beckett

so I just sent a follow-up email to Vincent Boulus: [email protected]
Mark Joseph: [email protected] because i believe they are the ownes of R&B

Who else has tried?

3 answers
Kait
Kait

I tried emailing them back in January. I got no response. I made a complaint with Fair Trading and was told they went under external administration and to contact my bank for a chargeback.

Rhodes & Beckett
Joseph N.Rhodes & Beckett

Check the website for more information: rhodesbeckett.com

JimB
JimB

Rhodes & Beckett not in liquidation the mother company who use to own it is in administration. This is because this company was sabotaged by two ex associate service providers in late December 2018, this act paralyzed the company totally destroying the systems of the business. The brand Rhodes & Beckett has been bought by a new company that has paid fair market value for it and is trading and delivering stock their loyal customers. I just bought again, I was suss but I have to say the customer experience and shirts are exceptional

Get an answer from our members and Rhodes & Beckett representatives

Other Clothing Shops & Brands

Previous
The Oodie

The Oodie

4.9(163)
Meshki

Meshki

4.7(684)
YesStyle

YesStyle

4.6(4,979)
Birdsnest

Birdsnest

4.8(111)
Showpo

Showpo

4.4(3,881)
Jean Jail

Jean Jail

4.6(274)
EziBuy

EziBuy

4.4(2,071)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.