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Reviews

4.8

1,468 reviews
5
(1,369)
4
(49)
3
(5)
2
(7)
1
(38)
  • Value for Money
    4.9 (377)
  • Transparency
    4.8 (350)
  • Customer Service
    4.9 (474)
  • Booking Process
    4.9 (394)
  • Vehicle Condition
    4.8 (445)
  • Received Booked Vehicle
    • Yes (269)
    • No, I received a better vehicle (158)
    • No, I received a worse vehicle (8)
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Jane H.

Jane H.Metropolitan Adelaide, SA

Fantastic service

published

Found out about this service through my vehicle repairer. As I was not at fault in the vehicle accident Right2Drive facilitated a hire car for me delivered to vehicle repairer and dropped off there when my vehicle was ready to collect. Excellent customer service and answered all my questions without hesitation. Extremely happy to recommend to others. Vehicle supplied was equivalent to my vehicle being repaired. Will absolutely use again if required.



Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

wonderful service

published

Its a first time for me with Right to Drive . I get more tat my expect. I get the car same day I want and its been delivered @ my house . I am so happy with all their service and highly reccomonded and thank you very much for your service

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Colorado 7 / Trailblazer
Received Booked Vehicle Yes
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1 comment
Right2Drive
Joshua B.Right2Drive

Thanks for the fantastic review Surya! If you would like to stay in touch, connect with us on Facebook and you can easily share our page with your family and friends.



Kind Regards, Josh

The reviewer stated that an incentive was offered for this review

Tracy

TracySouth East Queensland, QLD

This company is a life saver in the country

published

If your in the right in an accident, these guys are for you. Fast, reliable service, similar car to what you have and the bonus is they bring it to you, even in the country for no charge to you. Life savers!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Triton
Received Booked Vehicle Yes
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1 comment
Right2Drive
Joshua B.Right2Drive
Car Hire Services

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Made life easy while our car was being fixed.

published

The hire car was delivered at the time arranged. Simple check of paperwork and my wife was on her way. A slight delay in getting our car repaired didnt cause a problem as we had a Right 2 Drive vehicle.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
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1 comment
Right2Drive
Joshua B.Right2Drive
James

JamesSouth East Queensland, QLD

Right2Drive's staff were very helpful.

published

I received a car the same day I made my initial enquiry from a not at fault accident. The car was clean and drove well - it got me out of a bind as I'm a shift worker and couldn't get public transport to work at my early start time. Would definitely use them again.

Customer Service
Value for Money
Received Booked Vehicle No, I received a better vehicle
1 comment
Right2Drive
Joshua B.Right2Drive
Jennifer

JenniferGreater Melbourne (Outer), VIC

Helpful and great service

published

I was given a car from Right2Drive immediately after my car accident (not my fault). The car was larger than I liked, but it was clean and smooth to drive. A rep came out to my house to go through paperwork; he was knowledgeable and friendly and answered all my questions. The case officer assigned to me was really supportive and understanding and didn't constantly bug me for updates. When I was ready to return the car, they accommodated my return/pick-up location (my workplace, not home) which I appreciated, as that allowed me to get to work in the morning as normal. I had a good experience with Right2Drive.

Transparency
Customer Service
Vehicle Condition
1 comment
Right2Drive
Joshua B.Right2Drive

Disorganised and more hassle than its worth

published
Transparency
Customer Service
Booking Process
Vehicle Condition
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1 comment
Right2Drive
Joshua B.Right2Drive
HAPPY customer.

HAPPY customer.Sydney Surrounds, NSW

What great service.

published

R2D's service was outstanding and very professional, rang in arvo due to a 'Not at Fault accident and a car was at my door next day. So happy already had the bother of the accident, but had absolutely had no dramas with the service and speed in which R2D' gave me a loan vehicle to get to work daliy. Thanks R2D' Your service is second to none.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Thanks for your 5 star review! So happy we were able to help you and take some hassle out of the car accident. If you would like to stay in touch and help spread the word about Right2Drive, you can find us on Facebook.

Kind Regards, Josh

Ruth

RuthSouth Australia

Expectations exceeded

published

Customer service was quick, professional, and correct in all areas.
All paperwork and payments was easy.
Loan vehicle definitely exceeded anything I was expecting. It was as new, clean and beautiful to drive.
Yes it met all my work and travel needs.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Cerato
Received Booked Vehicle No, I received a better vehicle
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1 comment
Right2Drive
Joshua B.Right2Drive
Car Hire Services

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Jan H.

Jan H.South East Queensland, QLD

I was extremely happy with the service Ireceived.

published

Customer service I could’nt fault. They promised to have a car delivered in a couple of hours to my home which they did. Vehicle was fueled and clean when it arrived. I was very happy that I was able to go ahead and do my shopping and visit my mum in a nursing home at Newstead on the weekend. Many thanks Right2Drive.

Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeBarina
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

The reviewer stated that an incentive was offered for this review

So easy too “deal” with

published

Customer service was great
Bond and payment handled well yes
No vehicle was a smaller size but it worked I have pasts of my family visiting from Sweden and their trip too visit has been planed for 4 years so we’ve been driving down south touristing

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Astra
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Thanks for your 5 star review. Glad to hear you had a great experience with us. Connect with us on Facebook if you like, search Right2Drive Pty Ltd.

Kind Regards, Josh

Destresses the Impact of finding yourself without a car after being involved in a car accident. Huge relief

published

1st Rate service
Staff very helpful & prompt.
Great in a stressful situation
Didn't get a similar vehicle but it was just as effective. Mitsi ASX v BMW X5 M50d
Learning about the Company's existence took a while. Referrred by the panelbeater.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Quick, efficient and extremely friendly staff

published

I had never heard of Right2drive before, but when I got put onto their website, the time of submitting my application to them contacting me via phone was extremely quick. They had the car brought over to the coast from chch very quick.
Very friendly and obliging through the whole process.
Highly recommend

Transparency
Customer Service
Vehicle Condition
Vehicle TypeKia Sportage
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1 comment
Right2Drive
Joshua B.Right2Drive
Renee R.

Renee R.Sydney Surrounds, NSW

  • 2 reviews

Absolutely amazing

published

Customer service is brilliant! The car was organised quickly and dropped off to me, Brodie was lovely and filling out the paperwork was quick and easy. Super happy with the whole experience, the Right2Drive team are far superior to all other companies. Will be recommending this company to everyone.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Picanto
Received Booked Vehicle No, I received a better vehicle
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1 comment
Right2Drive
Joshua B.Right2Drive
May

MaySydney, NSW

Convenient and Responsive

published

Courteous and very easy to deal with. Quick to respond and convenient. Liked that they delivered the vehicle to me and that I could leave this with the repair shop.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Car Hire Services

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Andrea S.

Andrea S.Metropolitan Adelaide, SA

Fantastic service

published

The customer service is spot on, very easy to deal with and efficient. The car provided was spotlessly clean and perfect for my needs. Have used this service twice and have no hesitation in recommending to others.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Cerato
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
K Hutch

K HutchMetropolitan Adelaide, SA

  • 2 reviews

Customer service was excellent

published

Good communication, staff were incredibly helpful making it all a very easy process. Met me at the crash repairer I didn’t have to organise anything. Car was clean and completely suited for my disability, the team were super helpful.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi dual cab ute
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

We're delighted to hear you had an enjoyable experience with Right2Drive. If you haven't already, feel free to connect with us on Facebook and share our page with your friends to help spread the word.

Kind Regards, Josh

Tracey

TraceyPerth, WA

  • 6 reviews

all paths lead to a dead end

published

Endless hold listening to the same short psycho right to drive message, so decided to ring a local branch. I got redirected to the national queue and lost my original place where I had already spent 20 minutes on hold. So I decided to ring a 3rd branch and despite again I was herded like cattle into the national, overloaded network. I suggest answering the phones or putting pleasant music to listen to whilst on hold.

2 comments
Right2Drive
Joshua B.Right2Drive
Tracey
Tracey

Hi Josh,
Thanks for responding. I am not going to pursue further with you. This is an executive management problem, not the over worked staff on the lowest wages problem.

Jenny G

Jenny GMetropolitan Adelaide, SA

  • 2 reviews

Right to Drive Experience

published

I was very impressed with the professionalism of the customer service and staff members of Right to Drive whilst my car was being repaired. It took the stress out of not having my own car for the week. A very valuable service.

Transparency
Customer Service
Booking Process
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Marie

MarieSydney, NSW

Exceptional!

published

R2D provided an amazingly responsive service which was courteous, professional and comprehensive. This is a great service they provide and I would recommend it highly. The vehicles are of a high standard.

Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Page 2 of 74
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Questions & Answers

John C.

John C.asked

Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2020 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2020 as I start work at 4am . Can you please help me ? Looking forward to your answer.

2 answers
Chrissie
Chrissie

It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!

Right2Drive
Joshua B.Right2Drive

Hi John,

Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to [email protected] so I can have someone look into your file and then come back to you with a response?

Kind Regards, Josh

Doreen S.

Doreen S.asked

driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.

1 answer
Right2Drive
Joshua B.Right2Drive

Hi Doreen,

Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to [email protected]

Kind Regards, Josh

Andrew

Andrewasked

After another not at fault accident, I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible, I have gone through another company who have approved a car for me once my car goes into the panel beaters, very disappointed Right2Drive, I thought you were better than that.

2 answers
Carol
Carol

I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic

Right2Drive
Joshua B.Right2Drive

Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to [email protected] I will be able to look into the matter. Kind regards, Josh

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