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Reviews

4.8

1,469 reviews
5
(1,370)
4
(49)
3
(5)
2
(7)
1
(38)
  • Value for Money
    4.9 (378)
  • Transparency
    4.8 (351)
  • Customer Service
    4.9 (475)
  • Booking Process
    4.9 (395)
  • Vehicle Condition
    4.8 (446)
  • Received Booked Vehicle
    • Yes (270)
    • No, I received a better vehicle (158)
    • No, I received a worse vehicle (8)
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Marie

MarieSydney, NSW

Exceptional!

published

R2D provided an amazingly responsive service which was courteous, professional and comprehensive. This is a great service they provide and I would recommend it highly. The vehicles are of a high standard.



1 comment
Right2Drive
Joshua B.Right2Drive

Highly recommend Right2Drive

published

After a car accident, which was not my fault, I was introduced to Right2Drive by my Panelbeater. The process was easy, the accessor extremely professional and the car, which was very similar to my own vehicle, was made available to me until my own car was repaired. Thank you Right2Drive



1 comment
Right2Drive
Joshua B.Right2Drive
Errol S.

Errol S.Wide Bay-Burnett, QLD

  • 2 reviews

Fantastic service

published

We were treated with professionalism by the Right2Drive team, without their service we would have had to travel to pick up our hire car, Right2Drive delivered the hire car to our repairers on the morning we dropped off our car. This was a stress free outcome with very little paperwork. We were provided with a car similar to ours which we appreciated very well. We highly recommend their service to anyone that is not at fault of an accident. A mighty Thank you Right2Drive

1 comment
Right2Drive
Joshua B.Right2Drive
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Simple and excellent service

published

After someone drove into the back of my car Right2Drive had me back on the road the same day! They handled all the insurance and paper work and delivered the car straight to me. It couldn’t of been easier!

1 comment
Right2Drive
Joshua B.Right2Drive
Gracy

GracyPerth, WA

  • 3 reviews

Great support for no fault driver!!!

published

We got our loan car from Right2Drive after our car got struck from behind in a multiple collission accident on 29 January 2020. Without their support, we would be struggling to get back on our feet. The loan car was clean, as new and worked fine to let us function as normal as possible during our hardship. Prompt service, no fuss, easy to deal with. Thank you!!!

1 comment
Right2Drive
Joshua B.Right2Drive

Very happy driver

published

I'm a very satisfied customer. Right 2 drive met all expectations and punctual at all times. I can't speak highly enough of the prompt service and vehicle received for the duration of the repairs to my vehicle.

1 comment
Right2Drive
Joshua B.Right2Drive
Kim13

Kim13Sydney, NSW

  • 4 reviews

Amazing experience!

published

Great service, people were lovely to deal with, everything from start to finish was flawless. Would highly recommend. It certainly made my inconvenience of a recent car accident made easy!

1 comment
Right2Drive
Joshua B.Right2Drive
RobbyB

RobbyBSydney, NSW

Amazing experience after accident misfortune

published

My car was hit from behind whilst stopped at a roundabout. When booking in to Smash Repairer, I was offered the option of a Right2Drive loan car. It was delivered within a couple of hours to my home, spotlessly clean. I had a late model Hyundai Sonata which came with reverse camera and sensors, floor parking brake, etc. I ended up keeping the car for longer than anticipated due to delays with the smash repairer, but no problems at all. I dropped it off at the smash repair when picking up my car. All in all, a 5 star experience.

1 comment
Right2Drive
Joshua B.Right2Drive
Amy L.

Amy L.Metropolitan Adelaide, SA

Great service, excellent vehicle

published

Right2Drive were absolutely exceptional. Due to the timing of the accident being late December, I had the Right2Drive vehicle for almost 2 months! Great Car, Great service! Would highly recommend.

1 comment
Right2Drive
Joshua B.Right2Drive

Hi Amy,

Thanks for the great review and offering to recommend us. If you like - we're on Facebook so you can connect with us and easily share our page with your friends. Kind Regards, Josh

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Hassle free!

published

After having a car accident, i was lent a car through Right2Drive while mine was being repaired. My car took a lot longer than initially thought due to underlying damage! They were very understanding. It was a hassle free, and easy experience. Thank you guys!

1 comment
Right2Drive
Joshua B.Right2Drive
rajender.sood.56

rajender.sood.56Greater Melbourne (Inner), VIC

Never new about this service (Excellent)

published

My car was hit by someone on the road and I called my insurance and they have asked me to take the car to the nominated place by my insurance. I asked my insurance company to arrange a loan car and they said I have not opt for this service when I took the insurance. But thank God when I was issued r2d a similar car through my repairer. Since it was not my fault and hence I was happy to know that such facilities available. R2d was so good that they sent the car to my place and took it back once my car was ready to drive.

1 comment
Right2Drive
Joshua B.Right2Drive

Helped to get me back on the road

published

Vehicle delivered to door, no issues with payment, they dealt with payment and insurance with the other party. The car was a white mitsubishi asx. When I returned the car, I noticed some prior scratches, which they probably should have talked over with me when the vehicle was first dropped off.

1 comment
Right2Drive
Joshua B.Right2Drive
Elizabeth

ElizabethHunter Region, NSW

  • 2 reviews

When my insurance company left me in the lurch..

published
1 comment
Right2Drive
Joshua B.Right2Drive
Janine

JaninePerth, WA

Excellent service

published

Friendly customer service. Prompt and efficient . Made the stress of a no fault accident much less by having a lovely car to drive to work until mine was fixed. Highly recommended .

1 comment
Right2Drive
Joshua B.Right2Drive

Excellent Service

published

Right2Drive was hassle free. Easy to book, a good reliable car was dropped off on time as promised and I had no issues what-so-ever. Everyone I dealt with were lovely.

1 comment
Right2Drive
Joshua B.Right2Drive

Thanks for your terrific review! So glad to hear you had an amazing experience with us. If you would like to stay in touch connect with us on our Facebook page, simply search Right2Drive Pty Ltd.

Kind Regards, Josh

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Great Service

published

Very attentive, provided a great vehicle fit for purpos, customer service was great at all levels. Couldn't ask for more.
They went out of their way to help and to ensure we were happy with the service.

1 comment
Right2Drive
Joshua B.Right2Drive

Fantastic service

published

Excellent service, would definitely recommend to those that find themselves without a car due to an accident that wasn't their fault. Loan car was delivered to my place of work, no hassles, very easy. My family & I are so grateful for this service. Thank you so much.

1 comment
Right2Drive
Joshua B.Right2Drive

New Product to me but I love it.

published

Fantastic Service. My neighbor told me about your organisation. I will be spreading the word to my fellow lawn bowlers. Bond and payment handled well.. Vehicle was better than expected and met my needs perfectly

1 comment
Right2Drive
Joshua B.Right2Drive
Joe

JoeSydney, NSW

Easy Car Hire

published

This is the first time i have found myself in the position of needed a car while mine was in the crash repair.
The customer service was exellent everything was done for me,the the procedure exsplained every step of the way.
A difficult situation was made easy for me.
The car was great,and very necessary for my job

1 comment
Right2Drive
Joshua B.Right2Drive
John

JohnGreater Melbourne (Outer), VIC

Overall very good performance.

published

Met all my expectations, prompt arrival, representative explained every thing clearly, car was clean and representative explained process clearly. Highly recommend this company and uf needed will use them again with out hesitation.

1 comment
Right2Drive
Joshua B.Right2Drive
Page 3 of 74
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Questions & Answers

John C.

John C.asked

Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2022 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2022 as I start work at 4am . Can you please help me ? Looking forward to your answer.

2 answers
Chrissie
Chrissie

It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!

Right2Drive
Joshua B.Right2Drive

Hi John,

Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to [email protected] so I can have someone look into your file and then come back to you with a response?

Kind Regards, Josh

Doreen S.

Doreen S.asked

driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.

1 answer
Right2Drive
Joshua B.Right2Drive

Hi Doreen,

Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to [email protected]

Kind Regards, Josh

Andrew

Andrewasked

After another not at fault accident, I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible, I have gone through another company who have approved a car for me once my car goes into the panel beaters, very disappointed Right2Drive, I thought you were better than that.

2 answers
Carol
Carol

I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic

Right2Drive
Joshua B.Right2Drive

Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to [email protected] I will be able to look into the matter. Kind regards, Josh

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