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Reviews

4.0

10 reviews
5
(7)
4
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3
(1)
2
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1
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    GlennC

    GlennCIllawarra, NSW

    Very disappointed and cold!

    published
    Date PurchasedMay 2018
    7 comments
    Rinnai
    Rinnai A.Rinnai

    Thanks for the review GlennC, we are disappointed to hear of the issues you have faced with the heater and would like to follow up with you. Can you please email [email protected] and we can follow this up with the technician.

    GlennC
    GlennC

    Sent the email. Awaiting a reply...and still cold.

    GlennC
    GlennC
    SDL75

    SDL75Sydney

    • 4 reviews
    • 1 like

    Very powerful heater but really stinks out the house with a gassy smell.

    published

    I have a huge living room and this heater does a great job of filling the space with warmth. The gassy smell that has developed over the past couple of winters is starting to worry me though. Perhaps it just needs a service but I really wish I bought a flued heater now.

    Date PurchasedJun 2013
    2 comments
    Rinnai
    Rinnai A.Rinnai
    SDL75
    SDL75

    Ok, thanks. If the servicing solves the problem I'll review it again more favourably.



    Khalida Wise

    Khalida WisePerth

    • 8 reviews

    Outstanding product

    published

    What a powerful heater. Our house is quite huge and we have little kids so it was so difficult to warm up the house in winter but since we bought this heater it’s so easy to warm up the house. I am so so happy with this product and highly recommend to others.

    Date PurchasedJul 2017
    1 comment
    Rinnai
    Rinnai A.Rinnai

    Thanks for the review Khalida, we are always pleased to hear when our heaters can solve the problem of heating a large open plan area.

    Gas Heaters

    Find out how Rinnai Avenger 25Plus AV25PN (Natural Gas, White) compares to other Gas Heaters

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    Richard

    RichardSydney

    • 7 reviews

    Powerful, quiet and hot!

    published

    This is an excellent heater. We have a mid-large sized combined kitchen/dining/living area and it heats up in minutes. Pointing the heater into the hallway and we can heat up three very cold bedrooms quickly. Point the heater up the stairs and we can heat up 70%+ of the upstairs within 10 minutes. Basically we can heat the entire 6 bedroom house with this one unit.

    We bought the 25 plus for the extra cold mornings and nights, but to be honest, turning the electric element on in addition to the gas is overkill. Too warm!

    100% would recommend to anyone needing a gas heater. Costs a fair bit but more than worth it.

    Date PurchasedJul 2017

    Incredible

    published

    Surpassed all expectations. I've had my air con going non stop to try and warm up the house but within 10 mins- I've had to turn this machine off it's so toasty and comfy. Love it. Can't believe I waited this long to buy one. Incredible. I can finally feel my toes again!!!

    Date PurchasedJun 2017
    1 comment
    Rinnai
    Rinnai A.Rinnai

    Thanks for the review Van, we are always pleased to hear from our customers and we are pleased to hear the heater is working so well for you.

    Gemma.U

    Gemma.U

    • 3 reviews
    • 1 like

    Love it!

    published

    This heater is amazing! Heats my house in 10mins, it's super quiet and easy to install, I would definitely recommend this heater to friends and family. It's also great for families that have little kiddies because it doesn't have an exposed element so there's less risk of them being burnt

    Date PurchasedMay 2017
    sap01

    sap01Sydney, NSW

    • 5 reviews

    Fantastic heater

    published

    Have owned for 3 winters now and from first hand experience the Rinnai is a Great heater, reliable and easily heats the whole house. Timer programming is very user friendly, quite often set to start up 30min prior to the morning alarm and also use the auto off function so it is not left on through the night by accident. nice to wake up to a warm house in winter.
    Only questionable thing is the price. One of those products that looks like it should be a lot cheeper than it is, once you use for a winter you seem to forget about the upfront cost.
    Would recommend no problem.

    Date PurchasedMay 2014

    Complaint

    published

    I brought a Rinnai Avengar 25 Plus Gas heater. The Gas smell is disgusting. We cant breath an it goes throughout the whole house. This was burning my child's eyes and we couldn't breath properly. The Gas smell drifted all into the bedrooms and throughout the house. I opened up all doors and windows and couldn't get rid of the smell. I would never recommend this heater. I will be calling Rinnai to complain.

    3 comments
    Rinnai
    Rinnai A.Rinnai

    Thanks for the review Jen, we are sorry to hear the issues you have faced with your heater. We would love our technical team to discuss this with you and they can be reached on 1300 555 545 option 3.

    Jen
    Jen

    A technician came $195 later to tell me nothing is wrong with my heater. This is a joke. Read your reviews this is not my imagination. There is a gas smell from this heater. this heater is 4weeks old if I can't return it I'm going to consumer affairs

    Jen
    Jen

    So Far So Good

    published

    Purchased our Rinnai 25Plus 4 weeks ago. I was sceptical due to emissions (C02) and having young children. This is my first unflued heater. I did notice a slight odour with an associated headache the first week of use. This has now subsided. I also have a C02 monitor, which is 1.5m from the heater and has not registered any C02.
    As far as heating...it is wonderful.
    I will be interested to see our first gas bill, we use it for 2 hours in the morning and 2-3 hours at night.
    Like I said, So Far So Good!!! Time will tell.

    1 comment
    Rinnai
    Rinnai A.Rinnai

    Thank you for taking the time to review the heater Lunny. There can be some smell associated with the heaters when they are first used but we are glad to hear this has subsided for you now. We wish you many years of continued use.

    Gas Heaters

    Find out how Rinnai Avenger 25Plus AV25PN (Natural Gas, White) compares to other Gas Heaters

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    Compare all
    Cindy

    CindyPerth

    Love love love it

    published

    Had it one day and love it already. House is toasty warm on 22. Had to turn it down after 15 minutes. Very quiet & no horrible odours at all. I would definitely recommend this to anybody. Awesome that it is child safe & turns itself down once it reaches the desired temperature.

    1 comment
    Rinnai
    Rinnai A.Rinnai

    Thanks for the review Cindy, we appareciate the time taken and it's always great to hear when our customers love our products.

    See all Rinnai Avenger 25 / 25Plus reviews

    Questions & Answers

    Steve

    Steveasked

    Avenger 25Plus AV25PN (Natural Gas, White)

    We purchased the Rinnai Avenger 25 a couple months ago. We have had a few occasions where we smelt some gas, but in the last 2 days it has become much worse.
    I've checked the gas connection, and it's locked in, so not sure what ould be causing this.
    How can we test the heater is working properly and is safe to use.

    No answers
    SDL75

    SDL75asked

    Avenger 25Plus AV25PN (Natural Gas, White)

    Our Natural Gas Avenger 25Plus is only a couple of years old but has really started to emit a gas-like stench. I've cleaned the filters etc but it's almost unusable as I am worried about poisoning my child. Is it faulty?

    No answers
    Coni84

    Coni84asked

    Avenger 25Plus AV25PN (Natural Gas, White)

    Our Rinnai Avenger 25 plus gas function had recently stopped working in the morning, only the electric function works. An error number of 18 displays on the machine. As the day progresses the gas works fine. Is there a reason this is happening and a way to fix it?

    1 answer
    Rinnai
    Rinnai A.Rinnai

    Thanks for the question, error code 18 indicates the Thermocouple has failed to read the prescribed temperatures during the 1st eighty seconds of operation. If the unit is an LPG model we suggest checking the tanks and check air filters are clear. If this does not stop the error codes we would suggest a general service to inspect and diagnose the issue.

    Get an answer from our members and Rinnai representatives

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