Read also:
best air fryer australia 2017 vip natures goodness grain free fat blaster weight loss shake review fat blaster shakes before and after kleva sharp knife sharpener review aldi air conditioner 2017 priceRinnai Avenger 25Plus AV25PN (Natural Gas, White) has been replaced by Rinnai Avenger 25Plus AV25PAN (Natural Gas, White).
Rinnai Avenger 25Plus AV25PN (Natural Gas, White)
GlennCIllawarra, NSW
- Avenger 25Plus AV25PN (Natural Gas, White)
- Verified purchase
Very disappointed and cold!
I purchased the heater in mid May this year (2018). The unit was used over two evenings and ran perfectly and warm. A bit smelly at first but that dissipated. The third time it was used, the unit stopped after ten or so minutes. A red light came on and Error code 12 displayed on the panel. According to the manual, this corresponded to "Incomplete combustion." Tested the unit on a second gas outlet. Same issue. Contacted the Help Line and a few days later the service technician attended and worked on the unit. He could find nothing wrong. The se...Read more
rvice technician left. The unit ran for another ten or so minutes and again...died. The technician was called back and he advised he would order new sensors and return when they came in. A week later the technician returned, changed out all the sensors and left. The heater...died. Error Code 12 - Incomplete Combustion. Called the technician's workshop and advised them. They stated the heater would have to come into the workshop and that the technician would come and collect...next week. I offered to bring the heater in to them, however they said that would not expedite things. The technician attended a week later, collected the heater and...We are still waiting ….and cold. I thought I had done my research and purposely bought a Rinnai, as I believed I was buying the most efficient and reliable brand available within my budget. I am sadly, very disappointed...and still damned cold.7 comments
Sent the email. Awaiting a reply...and still cold.
Now I am getting annoyed! I sent my email address. As requested. And I have still heard nothing back. I am still without a heater. Seems the technician can’t work out what the problem is. I bought the... Read more
heater on 11/05/2018. It has worked for two nights only. Not very impressed and thanks to this lovely Antarctic blast, am considering setting fire to the furniture. Not a happy or satisfied customer!!!
Similar opinion? Write a review on ieatwords.com.au!
SDL75Sydney
- 4 reviews
- 1 like
- Avenger 25Plus AV25PN (Natural Gas, White)
- Verified purchase
Very powerful heater but really stinks out the house with a gassy smell.
I have a huge living room and this heater does a great job of filling the space with warmth. The gassy smell that has developed over the past couple of winters is starting to worry me though. Perhaps it just needs a service but I really wish I bought a flued heater now.
2 comments
Rinnai A.Rinnai
Thanks for the review SDL75, we do recommend servicing any gas heater that they are cleaned and serviced every 2 years to ensure optimum safety and performance. If the unit hasn't been serviced recen... Read more
tly, the smell from the heater may be related to a build up within the unit.Ok, thanks. If the servicing solves the problem I'll review it again more favourably.
Similar opinion? Write a review on ieatwords.com.au!
Khalida WisePerth
- 8 reviews
Outstanding product
What a powerful heater. Our house is quite huge and we have little kids so it was so difficult to warm up the house in winter but since we bought this heater it’s so easy to warm up the house. I am so so happy with this product and highly recommend to others.
1 comment
Rinnai A.Rinnai
Thanks for the review Khalida, we are always pleased to hear when our heaters can solve the problem of heating a large open plan area.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rinnai Avenger 25Plus AV25PN (Natural Gas, White) compares to other Gas Heaters
Know better, choose better.
RichardSydney
- 7 reviews
Powerful, quiet and hot!
This is an excellent heater. We have a mid-large sized combined kitchen/dining/living area and it heats up in minutes. Pointing the heater into the hallway and we can heat up three very cold bedrooms quickly. Point the heater up the stairs and we can heat up 70%+ of the upstairs within 10 minutes. Basically we can heat the entire 6 bedroom house with this one unit.
We bought the 25 plus for the extra cold mornings and nights, but to be honest, turning the electric element on in addition to the gas is overkill. Too warm!
100% would recommend to anyone needing a gas heater. Costs a fair bit but more than worth it.
Similar opinion? Write a review on ieatwords.com.au!
Incredible
Surpassed all expectations. I've had my air con going non stop to try and warm up the house but within 10 mins- I've had to turn this machine off it's so toasty and comfy. Love it. Can't believe I waited this long to buy one. Incredible. I can finally feel my toes again!!!
1 comment
Rinnai A.Rinnai
Thanks for the review Van, we are always pleased to hear from our customers and we are pleased to hear the heater is working so well for you.
Similar opinion? Write a review on ieatwords.com.au!
Gemma.U
- 3 reviews
- 1 like
Love it!
This heater is amazing! Heats my house in 10mins, it's super quiet and easy to install, I would definitely recommend this heater to friends and family. It's also great for families that have little kiddies because it doesn't have an exposed element so there's less risk of them being burnt
Similar opinion? Write a review on ieatwords.com.au!
sap01Sydney, NSW
- 5 reviews
Fantastic heater
Have owned for 3 winters now and from first hand experience the Rinnai is a Great heater, reliable and easily heats the whole house. Timer programming is very user friendly, quite often set to start up 30min prior to the morning alarm and also use the auto off function so it is not left on through the night by accident. nice to wake up to a warm house in winter.
Only questionable thing is the price. One of those products that looks like it should be a lot cheeper than it is, once you use for a winter you seem to forget about the upfront cost.
Would recommend no problem.
Similar opinion? Write a review on ieatwords.com.au!
Complaint
I brought a Rinnai Avengar 25 Plus Gas heater. The Gas smell is disgusting. We cant breath an it goes throughout the whole house. This was burning my child's eyes and we couldn't breath properly. The Gas smell drifted all into the bedrooms and throughout the house. I opened up all doors and windows and couldn't get rid of the smell. I would never recommend this heater. I will be calling Rinnai to complain.
3 comments
Rinnai A.Rinnai
Thanks for the review Jen, we are sorry to hear the issues you have faced with your heater. We would love our technical team to discuss this with you and they can be reached on 1300 555 545 option 3.
A technician came $195 later to tell me nothing is wrong with my heater. This is a joke. Read your reviews this is not my imagination. There is a gas smell from this heater. this heater is 4weeks old if I can't return it I'm going to consumer affairs
Extremely disappointed with the Avengar 25 plus. Tried to use it the evening after the technician came and the smell was still unbearable. Today I've retuned the heater back and purchased a different ... Read more
model. Out of pocket $195 for the technician you wouldnt believe there is a bad smell. Disappointed to say the least.Similar opinion? Write a review on ieatwords.com.au!
So Far So Good
Purchased our Rinnai 25Plus 4 weeks ago. I was sceptical due to emissions (C02) and having young children. This is my first unflued heater. I did notice a slight odour with an associated headache the first week of use. This has now subsided. I also have a C02 monitor, which is 1.5m from the heater and has not registered any C02.
As far as heating...it is wonderful.
I will be interested to see our first gas bill, we use it for 2 hours in the morning and 2-3 hours at night.
Like I said, So Far So Good!!! Time will tell.
1 comment
Rinnai A.Rinnai
Thank you for taking the time to review the heater Lunny. There can be some smell associated with the heaters when they are first used but we are glad to hear this has subsided for you now. We wish you many years of continued use.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rinnai Avenger 25Plus AV25PN (Natural Gas, White) compares to other Gas Heaters
Know better, choose better.
CindyPerth
Love love love it
Had it one day and love it already. House is toasty warm on 22. Had to turn it down after 15 minutes. Very quiet & no horrible odours at all. I would definitely recommend this to anybody. Awesome that it is child safe & turns itself down once it reaches the desired temperature.
1 comment
Rinnai A.Rinnai
Thanks for the review Cindy, we appareciate the time taken and it's always great to hear when our customers love our products.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Steveasked
We purchased the Rinnai Avenger 25 a couple months ago. We have had a few occasions where we smelt some gas, but in the last 2 days it has become much worse.
I've checked the gas connection, and it's locked in, so not sure what ould be causing this.
How can we test the heater is working properly and is safe to use.
No answers
SDL75asked
Our Natural Gas Avenger 25Plus is only a couple of years old but has really started to emit a gas-like stench. I've cleaned the filters etc but it's almost unusable as I am worried about poisoning my child. Is it faulty?
No answers
Coni84asked
Our Rinnai Avenger 25 plus gas function had recently stopped working in the morning, only the electric function works. An error number of 18 displays on the machine. As the day progresses the gas works fine. Is there a reason this is happening and a way to fix it?
1 answer
Rinnai A.Rinnai
Thanks for the question, error code 18 indicates the Thermocouple has failed to read the prescribed temperatures during the 1st eighty seconds of operation. If the unit is an LPG model we suggest checking the tanks and check air filters are clear. If this does not stop the error codes we would suggest a general service to inspect and diagnose the issue.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Rinnai A.Rinnai
Thanks for the review GlennC, we are disappointed to hear of the issues you have faced with the heater and would like to follow up with you. Can you please email [email protected] and we can follow this up with the technician.