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Rinnai Infinity 26 Touch
DanPerth, WA
- 4 reviews
Exceptional hot water unit
I have read a few reviews regarding instantaneous hot water units – I truly feel that everyone needs to understand how an instantaneous unit operates. I would recommend that you get a plumber to inspect the plumbing (pipe size) installed around your house – this due diligence will ensure that you do not end up getting an unsuitable unit installed.
Due to some error code, a Heat Pump will constantly cause the unit to fail, and the energy bill will take a massive hit. A unit that includes a tank will deteriorate as it builds up sediments over t...Read more
ime. So, the safest option is to stick with an instantaneous hot water unit, as this is the most cost-effective option in the market with the least amount of issues. Well done, Rinnai – Infinity 26 Touch is truly an exceptional hot water unit, and it has significantly brought down my energy bills. I am hoping to enjoy this Japanese-made product over the coming years. Lengthy warranty this product provides certainly adds peace of mind.
Purchased in September 2021.
1 comment
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ChristineGreater Melbourne (Inner), VIC
The unit is perfect. When it works.
Installed in October 2018, worked fine some of the time, until winter when it now works about 2 hours a day at lunchtime. Sometimes it works in one shower and not the other, or sometimes nowhere fat all for a few hours. Fine over summer. Now, I've had the installer out 3 times, then referred to Rinnai. So, no hot water for 3 days now, but apparently someone will come out in 2 days time so, yay. My family of 2 adults and 3 kids aren't needing a warm shower with day temperatures of between 10-16 degrees. 3 calls today to Rinnai, still waiting to hear back from the manager, 5 hours and counting....
Purchased in October 2021.
3 comments
Rinnai A.Rinnai
Hi Christine, Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along wit... Read more
h your contact details and copy of this review to [email protected], so we can endeavor to look into this further. Thanks, Rinnai AustraliaThe unit is now functionally normally. It seems that the problem was a gas supply issue, not the unit at all. As I said I am happy with the unit. I wasn’t happy to be told it was acceptable to wait 4 ... Read more
days without hot water because your service providers were too busy and that I couldn’t get another repairman out and be covered by the warranty. When I wished to discuss this with someone senior I left 2 messages which weren’t returned until after the gas supply was fixed. I have used this vehicle to ensured this feedback is received as my calls weren’t returned earlier.
Rinnai A.Rinnai
Thank you for your review Christine, as a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. We ... Read more
will pass your comments onto the relevant management team. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
AJR2093Sydney, NSW
- 2 reviews
Works great..until it doesn’t. No service from Rinnai
2 months before end of warranty our water heater dies. No shower, no washing, nothing. Still cannot get Rinnai to answer a phone. Plumber says it has corroded. Outdoor unit dead after Andre 3 years.Buying BOSCH next time.
Purchased in July 2021 for $3,000.00.
1 comment
Rinnai A.Rinnai
Hi AJR2093, Thanks for getting in touch, we're sorry to hear of your experience. We would like to know more information about this. Could you please send your unit model and serial number, along with ... Read more
your contact details and copy of this review to [email protected], so we can endeavor to look into this further. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Rinnai Infinity 26 Touch compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Mattk
- 2 reviews
Rinnai Touch C1 fault
So on Sat night for no reason the unit stopped working. Kept giving a C1 fault code which is not even listed in the Rinnai install manual or troubleshooting guide. Called Rinnai and operator was clueless. Took all my details at 8am Monday, but when I called back at 4.30pm Monday they hadn’t even logged the job and sent it to a plumber ffs. I found details of the C1 fault on this site and ended up fixing it myself. Remote control needed calibration wth. Fix your install and fault finding manual Rinnai and fix your service. Hopeless.
Purchased in October 2021.
1 comment
Rinnai A.Rinnai
Thanks for the review Mattk, we are sorry to hear of the issues you have faced in booking a service call with our 1st Care Department. We will pass on your feedback to our management team,
Similar opinion? Write a review on ieatwords.com.au!
SteveMelbourne
- 11 reviews
- 10 likes
Infinite hot water on demand, saves energy, lowers cost
I am blown away by how darn efficient these Rinnai Touch natural gas units are.. our old electric storage units had all but died, delivering little, whilst chewing though endless kWh of expensive electricity.. i wondered if instant gas could deliver, but am absolutely thrilled at the outcome.. I turn the hot tap on and enjoyed long showers of steady and hot flow, my wife filled the spa bath with steaming hot water for the first time in years, amazing performance from such a compact water heater.. and we now only pay for the gas used whilst the...Read more
hot tap is turned on. No more wated electricity reheating a tank full of 400 litres water storage unit, only to find temperature dropping half way through the first shower. I highly recommend these Rinnai Touch 26 units, easy to install, easy to use wireless remote control from anywhere around the house, allowing us to bump up the temperature for the kitchen, or lower it as desired for showers etc.. perfect.. Well Done Rinnai, thank you for a great, efficient, compact product, that works every bit if not better and easier than your promo claims.1 comment
Rinnai A.Rinnai
Thanks for the review Steve, we are happy to hear the changeover to an Infinity has proved such an improvement in the delivery of hot water to your family. We wish you many more hot water years ahead.
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Endless shower, kids friendly and easy to use but expect additional cost
We had our plumber ordered and installed a Touch 26 three months ago and overall we are very happy.
The best thing is that you never worry about running out of hot water again. This makes showering or bathing a more relaxed experence.
If you preset your temperature and then use only hot water, the water temperature is very stable with no fluctuation. This is really great, esp. when you need to help a child to set the right shower temperature.
Touch 26 has one remote control. I bought another remote control online and set it up myself ...Read more
quite easily. I found the remote controls very well designed and very easy to operate. Having 2 remote controls extends your warranty. They are not cheap so shop around. We did have to replace the gas pipe from the gas metre to the Rinnai system with a bigger diameter pipe and it costs some additional. If you want to install wired controllers in an existing home, it again could cost more.2 comments
Rinnai A.Rinnai
Thanks for the detailed review Garry. You should find the INFINITY will only use a small amount of electricity to run, around 2 watts while in standby (with 1 controller) and 59 watts while in use.
... Read more
Great tips for those not familiar with the continuous flow type of hot water unit.Thanks for your feedback. Are 2 or 59 watts the usage in a year or a month? Thanks,
Similar opinion? Write a review on ieatwords.com.au!
JT67Sydney
- 2 reviews
- 1 like
Great system, way ahead of everything else
Rinnai may as well get rid of most of the rest of their range and just sell the 26 Touch as far as I can see. Setting the temp to eg 42deg on the wireless remote for a shower and just turning on the hot tap only, and getting the perfect temperature every time (but still simple to raise or lower a degree or 2 for different people) is fantastic. So much easier than juggling the cold tap to get the right temperate. And it means you can easily run 2 or 3 showers at once with no problems; and someone turning on the hot or cold tap in the kitchen at ...Read more
the same time as a shower is not an issue. Rinnai website kept suggesting an Infinity 32 for 3 bathroom 4 bedroom house; so lucky Australian Hot Water Inner West explained why the 26 Touch was so much better and a bit cheaper too. New generation technology that is streets ahead.1 comment
Rinnai A.Rinnai
Thanks for the review JT67, it's always great to hear when a customer is happy with our products. The addition of controllers does make the running of the unit so easy to get just the right temperatu... Read more
re straight away. We wish you many more years of trouble free use.Similar opinion? Write a review on ieatwords.com.au!
shane kendrickcaroline springs
excellent product rinnai
Installed a Rinnai 26 wireless touch about 12 months ago at home, i am a plumber and have installed a few Rinnai hot water units .They are a great unit and very energy efficient, recommend to all people looking to upgrade,look into a Rinnai touch. Thanks Rinnai Australia for a great product and excellent service and support 5 stars .
1 comment
Rinnai A.Rinnai
Thanks for your review Shane, we are glad to hear how happy you are with your new INFINTY 26 touch.
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All Styles Gas & PlumbinSydney
Pipe Sizing
Rinnai Infinity installations in Sydney.Quality work with a lifetime guarantee.Remember the more controllers,the more warranty.Pipe sizing alterations and additions.All general plumbing maintenance.
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Find out how Rinnai Infinity 26 Touch compares to other Gas Continuous Hot Water Systems
Know better, choose better.
FukyouSydney, Australia
- 11 reviews
- 12 likes
Replaced dodgy out of warranty Dux system with a Rinnai
Replaced dodgy out of warranty Dux system with a Rinnai. Works like a dream. Couldn't be happier with the quality and service. I have huge gas pipes, so I am not experiencing problems like others are having with smaller gas pipes.
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FLAT JACKPERTH
- 17 reviews
- 16 likes
Great
Finally somebody gets it about the pipes I have been trying to tell people for ages do your home work before purchase and it will not go cold and hot Having the correct pipes put in they work a charm no problems good pressure, great product, easy to look after
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nrich77Victoria
- 29 reviews
Amazing!!
I have had my Rinnai 26 touch system in for a few months and couldn't be happier. I have installed 2 controllers and love the control I have over the temperature. Everyone has a different preference and then there's the filling of the bath for the kids which can be kept low and prevent scolding.
When installed everything was pre-set to 50c however, the controller in the kitchen can be over-ridden with ease by pressing the transfer and the on/off buttons at the same time. This allows the top temp of 60c to come through for dishes. The bathroom ...Read more
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Questions & Answers
Fakhriasked
What it means C1 on display heater and wireless controllers-0
1 answer
Rinnai A.Rinnai
Thanks for the question Fakhri. The Infinity Touch will display the number of controllers currently linked, so the C1 indicates there is 1 controller attached.
Thanks
Rinnai Australia
Mark N.asked
How do you reconnect the remote on a 26 touch?
House was empty for 3 months and remote seems to be no longer paired to the unit. Just has eithe 0 or 1 on the remote screen.
Comes up with C1 on the unit for just a brief period when you switch it on at the powerpoint
1 answer
Rinnai A.Rinnai
Thanks for the question Mark N, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).
Thanks,
Rinnai Australia
Susie Geoff Aasked
Our water is running much colder than our controller is saying. It is set at 45 but our water temperature is probably about 25. We are currently renovating so builders are turning electricity off and on everyday and have also turned water off and on. I have tried turning the machine off and on plus the controller but it hasn't fixed it. Any ideas?
1 answer
Rinnai A.Rinnai
Thanks for the question Susie, we have a technical help line that may be able to troubleshoot with you. They can be reached on 1300 555 545 option 3.
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Rinnai A.Rinnai
Hi Dan,
Thank you for your review. We are pleased that your Rinnai Infinity 26 is exceeding your expectations and has brought down your energy bills. We are also very happy to hear that our warranty provides you with peace of mind. ... Read more
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied. Thanks, Rinnai Australia