Rinnai Infinity Range Questions & Answers

Hi Kelvin C,

Thank you for your question.

I am unsure why it is making this noise when only the hot tap is bring turned on, however, after servicing your residence for 20 wonderful years, parts are most likely no longer available and would suggest contacting a technician to come and take a look at it.

Thanks
Rinnai Australia

Hi Stephen W,

Thanks for the question, The enviro 26 puts out less than 52 decibels of sound and is regarded as acceptable, however there maybe an issue with the combustion fan that could require a service call. If the unit runs continuously, it may have a circulating pump connected and it's running on low burn.

We recommend a service to ascertain what the noise level actually is, and if we can improve the situation.

please contact our 1st Care Conatct Centre on 1300 555 545 or alternatively you may book online following the link provided https://www.rinnai.com.au/support-resources/online-service-booking/.

Thanks,
Rinnai Australia

Hi Param,

Thank you for the question, there could be a number of reasons for this happening, we would recomend testing the power point with another appliance to see if the fault is the point itself. If not, we would recommend a service call so the issue can be diagnosed.

You can book online at https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Thanks for the question Bijo J, we would recommend calling our free technical help desk so they can troubleshoot with you to see. They are available on 1300 555 545 option 3.

Thanks
Rinnai Australia

Hi Nikki R,

Thanks for the question. Please contact our technical helpdesk for assistance as they will be able to trouble shoot with you over the telephone on 1300 555 545.

Thanks,
Rinnai Australia

Hi Max P,

Thanks for the question, If no taps are turned on there quite possibly could be a leak, unless the unit is solar and the pump is running or frost valves leaking.

We would recommend a service call to find out more detail. Please contact us on 1300 555 545 for a service booking or alternatively you may book online following the link provided https://www.rinnai.com.au/support-resources/online-service-booking/.

Thanks,
Rinnai Australia

Hi Michael S,

Thank you for reaching out to us. We would recommend calling our experienced Technical Help desk team on 1300 555 454, option 3 and they can provide some further assistance,

In regards to the energy consumption, the infinity continuous flow units use very small amounts of power.

Under normal use 47 watts, if in standby mode using 1 controller 2 watts, If the temperature drops to freezing point the anti-freeze heaters turn on using a total of 68 watts.

Thanks,
Rinnai Australia

Hi Pippi,

Thank you for your question.

We would recommend calling our experienced Technical Help desk team on 1300 555 454, option 3 and they can troubleshoot with you. If they cant assist, they can book a service call out if that is required.

Thanks
Rinnai Australia

Hi Marion M,

We would suggest you contact our Technical Help department on 1300 555 454 option 3 and they may be able to troubleshoot with you.

Thanks
Rinnai Australia

Thanks for the question kumar g.,

We would recommend calling our technical help desk on 1300 555 545 option 3 with your model and serial number which can be found on the data plate.

Thanks
Rinnai Australia

Thanks for the question kumar g.,

We would recommend calling our technical help desk on 1300 555 545 option 3 with your model and serial number which can be found on the data plate.

Thanks
Rinnai Australia

Thanks for the question Fakhri. The Infinity Touch will display the number of controllers currently linked, so the C1 indicates there is 1 controller attached.

Thanks
Rinnai Australia

Hi Skot,

Thank you for your question.

We would suggest you contact our Technical help desk on 1300 555 545 option 3 for assistance.

Thanks
Rinnai

Hi Ken,
Thanks for the question.

The infinity has an electronic ignition. Our technical help desk can assist and troubleshoot with you over the phone to resolve this matter. Please call on 1300 555 545 for assistance.

Thanks,
Rinnai Australia

Hi Sameer S,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Hi Gab,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Hi Jacqueline L,

Thank you for the question.

The units safety components appear to have been activated to protect the unit in this instance and will require a service call to reset the hot water system. Please call Service on 1300 555 545 or alternatively you may book on line following the link provided /www.rinnai.com.au/support-resources/online-service-booking/

Thanks,
Rinnai Australia

Thanks for the question Colin D, there can be a number of reasons for the issue you have faced. We would recommend calling our technical help desk on 1300 555 545, option 3 with the model and serial number of the unit and they can run through some troubleshooting with you.

Thank you
Rinnai Australia

Hi Maureen S,

Thanks for the question. The issue may be related to elevated incoming water temperatures, may we suggest reducing the temperature to 42/40 degrees and test if this is successful. If the issue continues please contact our technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.

Hi Maureen S,

Thanks for the question. As mentioned previously the incoming water temperatures may be elevated considering the current climate. Given the age of the unit, it may require a service call as the water sensors and filter may need to be replaced.

Please forward your contact details by private message and we can have a technical help desk representative contact you directly or alternatively contact the technical help desk on 1300 555 545 for further assistance.

Thanks,
Rinnai Australia.