Hello All, I am an installer. Today I have done second installation of rennai and I would not recommend to buy this unit. Where to start 1) electrical termination arrangements are very poor and diffult to make proper connection without boot laces . Even if u use boot laces risk of losing screws inside the unit.hard to install. 2) flare nuts are poor design and can easily break the copper flare. Last unit had to go through the warranty process I am hopping this one too.will update you soon. BR U

I love the unit. Its quiet and effective. I have had no issues. The dehumidify function I especially like because it makes life so comfortable. What can I say....its Brilliant.

Had 2nd Rinnai unit fitted friday 18th of oct under warranty by tech that rinnai organised
surprise! it does not work either. This one has a different fault to the first one, tech thinks there is a blockage
stopping the refrigerant so now we have a really expensive fan. maybe the third time will be the charm
Quality control might be a good idea to look into guys ?
Still not happy and its going to be 34 degrees on thursday maybe you could send me a couple of ice blocks .
When i get one that works i will write a better review until then thanks RINNAI.

Just had the Q Series 8kw system fitted. It works very well and is very easy to use. Has great features not found in some dearer brands. Looks good too

Bought this 7.0kW system for an open living/dining room which is about 50 square metres. Throughout summer it performed very well, cooled down the entire living space within a matter of 10 minutes. Fairly quiet, nice looking design and was one of the cheapest air cons going around.

Purchased in November from Harvey Norman for bedroom use. 2.5KW easily cooled down room on over 40+° days over summer. Great energy rating. We generally set at 22° on medium fan and it’s perfect. Didn’t make a huge impact on our energy bills. Quick to turn on and cool. Easy remote functions with very easy timer!!!
Just started using heat setting to warm room up. Warms up in ok time. We just close door on colder nights. Timer function great to set so not on all night.
Very quiet. Temperature lights up on unit.
Installed through Harvey Norman during installation special. Small unit outside.
Great brand. Would purchase a Rinnai again.

Was hesitant to buy this model but now glad I did, it works very well, only used cooling so far which is very good and easy to use. Very good taking humidity out of the air and quiet.wifi i excellent.

purchased brand new, stopped working 2 weeks after install with minimal use.
Waited for 3 weeks for technician to visit and confirm it was faulty. the service team at 1st care now wants me to pay an installer to remove the unit so they can replace the faulty part then pay out of pocket again to have it installed. Will escalate this to ACCC

Aircon cooling and fan works fine, no complaints there (as yet). But the Wifi control feature can not be configured or detected. I'll wait to hear back from Rinnai about any possible fixes, but I suspect the aircon is faulty. I use wifi-sniffing tools on my laptop and can't find any new wifi access point through which an aircon could be configured. Otherwise, the unit takes 30seconds to turn off once it has been running, which seems a little bit weird. Good thing about wall-unit is that it is smaller in length than equivalent sized units from other manufactures.

Purchased this unit brand new and it is not gassed up so I now have the painful process of warranty. Good luck with that right on xmas hey. Very disappointed