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Francois
- 3 reviews
Super fast and excellent customer service
Ordered Whispbar roof rack for Mazda CX5 online. Also added a car key safe lock for my car keys when I Items were cheaper than most other providers, and free delivery. Order placed on Thursday 1.50pm. At 2.30pm, got a phone call from one of their staff telling me they're offering to substitute the car key safe with a better one as they had just run out of the one I ordered (stock said they still had one but they couldn't find it). Friday 1pm, both items delivered. Haven't installed the roof bars yet but thought it'd be worth praising the speed and customer service of this company! Highly recommended! Thanks again guys!
1 comment
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Keith WilliamsRichmond-Tweed, NSW
Efficient Customer Service & Extremely Prompt Delivery
I found the Sales Staff to be most helpful & informative prior to the purchase of the Rockymount Backstage Swingaway Bike Carrier. The item was delivered to my home on the far north coast of NSW within 2 working days which I find most extraordinary. This product I ordered arrived in sturdy packaging & in undamaged condition. The product is exactly as was advertised and will be ideal for my application. I would definitely recommend purchasing items from The Roof Rack Store.
1 comment
RRSRoof Rack Store Australia
Hi Keith
Thanks for the review!
Aj @ Roof Rack Store
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MartinSydney, NSW
- Verified customer
I order a wingbar over my morning coffee and it arrived before lunchtime
I found what I was looking for on the website in 2 clicks, paid for it within 2 minutes and it arrived 3 hours later. I couldn't be happier. Thanks.
1 comment
RRSRoof Rack Store Australia
Hi Martin
Thanks for the review!
Aj @ Roof Rack Store
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Warren R.Sydney, NSW
- 2 reviews
- Verified customer
Very quick delivery
I ordered a 3 bike carrier on Christmas eve and it was delivered the next working day. You could not ask for more during what is obviously a very busy time.
I knew what I was after and found ordering this very easy on their website.
This will certainly be a site to visit next time when after bike accessories.
1 comment
RRSRoof Rack Store Australia
Hi Warren
Thanks for the review!
Aj @ Roof Rack Store
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justin_andersenSouth East Queensland, QLD
No fuss
Tries to get some S18W Whispbar in black and K450 mounting brackets and needed them before a road trip in four days time... despite the distributor being in Brisbane nobody had them and everyone wanted to get stock from Sydney but couldnt promise they would be here on time... one even tried to up their price from online $399 with free Australia wide delivery by an additional $78 noting my urgency... luckily I found Roof Rack Store Australia, could not have been more helpful, checked they had stock, took my order at 3pm, checked I had their conf...Read more
irmation email, order picked up within an hour and delivered from Sydney to Brisbane by 1pm the following day... professional service to a tee... thanks very much, will be my go to store for anything they stock.1 comment
RRSRoof Rack Store Australia
Thanks for the review Justin :)
Aj @ Roof Rack Store
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Brilliant customer service
The staff here went way above and beyond to ensure that I received my order in quick time. Communication is great. I highly recommend and will order from here again.
1 comment
RRSRoof Rack Store Australia
Hi Mick,
Thanks for the review and the support!
Regards - Rob
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JJJGippsland, VIC
- 2 reviews
Very good carrier.
Very pleased. Ordered Monorail 2 Bike Carrier on-line from regional Victoria and it arrived in 3 business days. Easy to assemble, with good instructions and well packaged hardware included. Great design, and seems to be very well engineered. Look forward to using it.
1 comment
RRSRoof Rack Store Australia
Thanks for the 5 stars JJJ. Regfards, Leigh @ Roof Rack Store
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prforbesGreater Melbourne (Metropolitan), VIC
Thule reliability and supply
I had Thule EVO bars on my previous vehicle and was extremely satisfied with them - I purchased a new Prado and without haggling about price, I was able to purchase from Roof Rack Store for $50 less than any of the opposition suppliers. That is what I call a bargain! many thanks to Roof Rack Store and I will be recommending them to my friends in need of roof bars.
1 comment
RRSRoof Rack Store Australia
Thanks for the review and the recommendations. Don't forget our free shipping too! Regards, Leigh @ Roof Rack Store
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Great Service
Having shopped around, this was the second time I've used The Roof Rack Store. When I turned up, they fitted the accessory on the spot. Took no time at all and was back on the road in under 30mins. Nice & Easy.
1 comment
RRSRoof Rack Store Australia
Hi Michael
Thanks for the review!
Aj @ Roof Rack Store
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Frank P.Sydney, NSW
Top quality service and professional advice
What I loved most about the Roof Rack Store, when looking for a quality eBike carrier, was the initial awesome professional advice they provided over the phone and then followup demonstration at their store. I really appreciated the staff showing me several different bike carriers and how they worked as none of the other sellers I went to had demonstration models available for testing. This demonstration made it very easy for me to make a good informed choice and purchase the product that best suited my needs and one that's made transporting o...Read more
ur bikes so much easier. I've since been back for roof rack cradles for my ocean ski and again got the same good advice and purchased the product that best suited my needs - in this case it was cradles that were quick and easy to remove & also fitted my existing rack.1 comment
RRSRoof Rack Store Australia
Hi Frank, Thanks for the return business and the review. Much appreciated! Regards, Leigh @ Roof Rack Store
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AmyDarwin, NT
Yakima Holdup 2 bike carrier
Firstly the team at Roof Rack were amazing, I live in Darwin, ordered on the Tuesday had it by the following Monday. The item itself is great too - once you have used it a few times it is super easy - very happy as loading and unloading the bike in the rear of the car was very frustrating. My only concern is the plastic components of the carrier -Darwin is a harsh climate so it will be interesting to see how long it takes before they start to perish.
3 comments
RRSRoof Rack Store Australia
Thanks for the review Amy! Darwin is a harsh climate, so keep us informed with any perishing.
Aj @ Roof Rack Store
No worries AJ. I park undercover at home and for work so hopefully that will extend their life.
RRSRoof Rack Store Australia
That will help alot Amy. Yakima have a Lifetime warranty, however most products benefit from being undercover.
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Brendan BackRichmond-Tweed, NSW
Amazing customer service!!!
Rob was incredible, he truly went above and beyond to help in getting me a rare / discontinued part for my roof racks. Its not that common to get such good service these days..., cheers guys : )
1 comment
RRSRoof Rack Store Australia
Thanks for the review Brendan!
Aj @ Roof Rack Store
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Greg MolonyIllawarra, NSW
Yakima Bike Carrier
Purchased Yakima Holdup 2 online from Roof Rack Store, very happy with quick and efficient service and very expedient delivery. I also had to purchase a replacement part that I broke and this was sourced with the same expediency. Highly recomended!
1 comment
RRSRoof Rack Store Australia
Thanks for the review Greg!
Aj @ Roof Rack Store
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Ashley C.
- 2 reviews
- 3 likes
Happy Buyer Who will probably be back
Great communication overall. I was very well informed by knowledgeable staff before the purchase. The shipping is also super smooth. Took only 4 days to reach to Perth WA. Love the roof racks on my car. Can't wait to install the Roof Top Tent.
1 comment
RRSRoof Rack Store Australia
Hi Ashley,
Thanks a lot for the review. Enjoy the view from your new roof top tent! Regards, Leigh @ Roof Rack Store
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Great service!
Purchased Thule cross-bars and a bike carrier. Easy to deal with, well priced and great service including super fast response for a spare part I needed a year later. Would definitely recommend.
1 comment
RRSRoof Rack Store Australia
Thanks for the review Carl!
Aj @ Roof Rack Store
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Find out how Roof Rack Store Australia compares to other Vehicle Accessories, Parts & Tyre Shops
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Mike GraySydney, NSW
Thule Bike Rack Purchase
The Roof Rack Store are great people to deal with. Very helpful and most importantly the Thule Bike Rack I bought from them operates really well, exactly as they said it would. The rack arrived within a day or 2 of my purchase over the phone with Leigh.
We are very happy with our purchase. We had a small issue with a part which Leigh was able to get Thule to replace, which was delivered to my home within a few days.
I really like dealing with organisations who back their products and their own brand, which is what The Roof Rack Store did. I would recommend them to anyone looking for a bike or roof rack.
Mike Gray
Cronulla
1 comment
RRSRoof Rack Store Australia
Hi Mike,
Thanks for the review. Appreciate the feedback. Regards, Leigh @ Roof Rack Store
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- Verified customer
Super fast delivery
Ordered parts for two bike carriers and they were here in three days from order. Right parts, good price and no hassles. Will definitely use Roof Rack Store again. Thanks.
1 comment
RRSRoof Rack Store Australia
Hi Jack
Thanks for the review!
Aj @ Roof Rack Store
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Great product. Reasonable instructions. It seems to be well made.
Reasonable instructions. It seems to be well made and solid. We look forward to many years use. We do not have to lift our bikes so high and we can open our hatch back with the bikes fitted very easily.
1 comment
RRSRoof Rack Store Australia
Hi Wal,
Thanks for the review!
Regards Aj
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JenksCentral Highlands and Goldfields, VIC
Great Rack
Great to see you cover a full range of options for my vehicle
The updated bike rack works really well
Good quick delivery
Easy to use instructions for self installation
Would recommend this site for future purchases
1 comment
RRSRoof Rack Store Australia
Thanks for the review Jenks!
Aj @ Roof Rack Store
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NarralakesNew South Wales, 2099
- 2 reviews
Awesome service!
Thanks so much! It took less than a day to get my part!! Thanks Leigh!! Helpful and friendly service as always!! I highly recommend Roof Rack store for anything to do with roof racks, even older products like mine.
1 comment
RRSRoof Rack Store Australia
Hi Narralakes,
Thanks for the review!
Aj @ Roof Rack Store
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Questions & Answers
Kathyasked
Where do I start with deciding which roof rack to buy?
2 answers
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
RRSRoof Rack Store Australia
Hi Kathy,
You can also use the guide on our website;
https://www.roofrackstore.com.au/roofrackguide.php
Thanks
Aj
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RRSRoof Rack Store Australia
Hi Francois,
Thanks for the review! Let me know if you have questions installing the racks.
Regards,
Aj @ Roof Rack Store