Roses Only are offering their customers a free box of chocolates with their next order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward.
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Reviewer Photos & Videos
Always the best
Why go anywhere else when you can get the best quality from one place. The flowers are always fresh and the fruit equally of high quality. It is good when you can trust a company.
1 comment
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Happy go lucky
- 3 reviews
Superb service
Beautiful arrangement of flowers and sympathetic operator while placing order
Very professional and flowers were delivered to church in readiness for service
The arrangement of flowers I ordered were in superb condition and admired by all
Thankyou again and will recommend
1 comment
Roses O.Roses Only
Thank you so much. We are so pleased that you are so happy with the service and our flowers were such a lovely tribute to the occasion.
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beautiful product. Quick, easy and efficient ordering process
The whole ordering process was very easy and my friend who has just been diagnosed with cancer received a stunning bunch of flowers so it was a win/win. Thank you
1 comment
Roses O.Roses Only
Thank you so much for your kind review, Belinda! We are so glad we could be there for your friend during her time of need, and our thoughts are with her as she begins this difficult journey.
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Jay M.Peel, WA
You made someone very happy
Quick service, nice arrangement
I thought it was pretty expensive but then realised I accidentally ordered 3 boxes of chocolates lol .. my fault completely
I will definitely use your business again in the future
1 comment
Roses O.Roses Only
Thanks, Jay! We're so glad we could brighten up someone's day!
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Amazing hampers
Fast and friendly service when ordering over the phone and very quick delivery. I was very happy with the quality of the fruit. I would order from Roses Only again without question!
1 comment
Roses O.Roses Only
Thanks so much for your fabulous review! So glad to hear you are so happy with everything!
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ChristySydney, NSW
Amazing customer service!
Amy, Caitlin and Steven were all very kind and helpful and they even called me back to check on some details. All in all, amazing customer service and attention to detail, I would highly recommend.
1 comment
Roses O.Roses Only
We are so pleased that you were so happy with the service, Christy! Amy, Caitlin and Steven all thank you for your kind words!
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Quick easy to use website, delivery faultless!
I was very happy with my beautiful order that was delivered on time as well as the quick communication about leaving at the residence when the recipient wasn't home. Very happy with Roses Only, I will make them my go to after some negative experiences elsewhere!
1 comment
Roses O.Roses Only
Thank you, Danielle! We are so pleased you found everything so easy!
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Ruth ThorneCentral Highlands and Goldfields, VIC
- Verified customer
Exemplary service
Responsive polite service yet again! I appreciate getting a text when flowers are delivered. This time I received a personal email explaining that some flowers had been substituted without contacting me first. I accepted the apology as I saw the flowers and it had a minimal effect. Highly recommend this company for the integrity and transparency shown.
1 comment
Roses O.Roses Only
Thank you very much, Ruth! I'm so pleased to hear that the service and the flowers have been so wonderful!
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Colleen BassulaPerth, WA
- 2 reviews
Excellent same day service.
The service from placing the order to same day delivery and high end product was excellent. I would recommend Roses Only to anyone looking for these attributes as I learnt from personal experience.
1 comment
Roses O.Roses Only
Hi Colleen, thanks for the lovely review. I'm so happy to hear that both the service and products have been such an excellent experience for you! Have a wonderful day!
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Evelyn C.Central West, NSW
Solved a dilemma!!
When posting a gift was not going to make it on time this was a perfect solution. The range of flowers, prices and gift items were wonderful. All well received from recipient so I am very happy. Thank you
1 comment
Roses O.Roses Only
We are so pleased we could make this an easy and enjoyable process for you, Evelyn! Thank you for such a glowing review!
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Flowers for a friend
I ordered my best friend some flowers with a vanilla candle for her birthday this year and these guys did NOT disappoint! She adored it and said the candle smelt amazing! I think last year I sent her the chocolate flowers which she also really loved. It’s so nice to be able to brighten somebody’s day for their birthday even when you live interstate!
1 comment
Roses O.Roses Only
Thanks so much for your kind words, Rachel! We are so glad we could make your best friend's birthday special!
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GeorgieGreater Melbourne (Metropolitan), VIC
Never again
I ordered flowers for my daughters engagement which cost me $90 plus delivery - they looked magnificent on their website. I was so shocked when my daughter received them. They looked nothing like what I ordered and the bunch was so small it was embarrassing. I don’t know how and why they can justify charging what they do. Complete rip off. They sent me a survey and I was clear on how disappointed I was. They emailed me stating they care about my feedback and that someone will contact me to ask why I gave them a bad rating. That was 10 days ago and still haven’t heard from them.
Will never use them again.
2 comments
Roses O.Roses Only
Hi Georgie, I'm sorry we've caused so much disappointment. I'm having a hard time locating your order using your name, can you please provide me with your order reference code so I can look into this right away? Thank you.
TILJP
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FionaPerth, WA
Great Service
I found Roses Only very helpful and friendly. Delivered on time. My friend loved them. She sent a photo of them and they were exactly like I saw on there website. Thank you, will use you again.
1 comment
Roses O.Roses Only
Thank you, Fiona! We are so glad your friend loved her flowers!
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Efficient, hassle free service providing quality products.
We found roses only to be very efficient and hassle free to deal with. The product provided was identical to the product advertised.They delivered when they said they would. I would have no hesitation in recommending roses only to others.
1 comment
Roses O.Roses Only
Thank you so much for this glowing review, Karen!
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MandySouth East Queensland, QLD
fantastic customer service
thank you very much for your efficiency....friendly attitude..... and help to re-deliver the flowers I ordered, much appreciated. Your flowers are just beautiful !! I would definately use your business again....
1 comment
Roses O.Roses Only
Thanks for your kind words Mandy - I'm so glad you enjoyed our service, we would love to assist you again in the future!
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Heather HarmanGreater Melbourne (Metropolitan), VIC
Great flowers, great customer service!
Lady was very helpful over the phone. Flowers were delivered when they said they would be and I was sent a notification email once they were delivered. I would certainly use them again :)
1 comment
Roses O.Roses Only
Hi Heather, thank you so much for your wonderful review! We are so pleased you had a great experience.
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SkiperelliGreater Melbourne (Metropolitan), VIC
Great choice in flowers
The process was very efficient and thorough. Which helped when I was booking to deliver the flowers interstate. The original arrangement had to be changed by the florist due to availability however they chose well and the recipient loved them - so thank you so much.
2 comments
Roses O.Roses Only
Hi Skiperelli, I'm glad you enjoyed our range of products! It's great to hear your experience was a fast and easy one!
Thank you and as such I have no hesitation in making Roses Only the first point of contact when I'm ordering flowers or gifts for someone. Thanks again for helping me. Cheers
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Rose-Marie BurgessSouth East Queensland, QLD
beautiful
friendly caring staff on the phone and had great ideas of what to send. The flowers were lovely, my sister in law was very pleased with the flowers arrangement as it was for her Aunt funeral.
1 comment
Roses O.Roses Only
Hi Rose-Marie! We are more than happy to assist, especially on such occasion! I'm so glad you loved our service!
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Jessy Faith
- 2 reviews
- Verified customer
Beautiful and Fast Delivery!!!
Wonderful phone manner and very understanding of what i was needing. Absolutely fantastic service as i was wanting an extremely quick delivery and the girl i was speaking to was able to check with her driver and guarantee the arrival of my gift with an hour of my call.
Sensational service and beautifully made flower arrangement.
1 comment
Roses O.Roses Only
Hi Jessy! It's great to hear you received the best service possible! We would love to assist you again in the future :)
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Very happy
The staff were friendly and helpful - took time with the order (difficult phoning from Canberra to be delivered to country WA) Told me about special deal and discussed where flowers came from.
1 comment
Roses O.Roses Only
We so glad to hear our friendly staff made your experience a breeze Judy! Would be pleased to assist you again!
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Questions & Answers
peterasked
we live in coffs harbour and my wife received 12 roses for her birthday, a shocking combination of red orange and yellow and they just lasted 5 days after all the necessary care and attention, can you please advise the colour co Ordinator and the quality control as to what you are supposed to deliver? I am sorry but I couldn't rate any part of your service .I await your reply
1 answer
Roses O.Roses Only
Hi Peter, I'm really sorry to hear you weren't happy with the flowers that you received. I would like to follow this up for you, can I please have your order reference? Thank you.
Cindyasked
Can you confirm if the order# 1653 has been delivered to the right person? Just put the 1st name on it and the address has a missing zip code since the address where the flower will be delivered is overseas in Philippines.
1 answer
Roses O.Roses Only
Good morning Cindy, I'm not sure if you've got the right company. Our order references are five capital letters and we only deliver within Australia. Please let me know if I can be of any further help. Have a lovely day!
Joe Fernandezasked
Are you people in business of defrauding your customers - for non-delivery of premium products? Ref JXYOS. My niece made an order with you yesterday for her auntie's 51st birthday which she hasn't seen for years, that was supposed to be delivered by 21/03 5pm guaranteed according to your business website.
1. No delivery were made to her nor to the receptionist.
2. The guaranteed delivery by 5pm was never honoured.
3. She called you several times after 5pm and was told she will get a call back but never did.
4. No refund has been process
5. Not even a single communication back from you in regards to what happen to the order or the funds spent.
When do you think there's a possible chance that you might take action to correct the problem since the delivery date was yesterday?
3 answers
Roses O.Roses Only
Hi Joe, Thank you for your question. On occasion, a delivery can go wrong when our courier has trouble locating a person at an address or details of the delivery are unclear. Although we try our best to reach our customer or the intended recipient at the time of delivery, understandably they may be busy and are not contactable at that moment. We do however continue to follow up deliveries like this until we can come to a result that our customer is happy with. We of course live by our guarantees and take action accordingly if for some reason a guarantee is not met.
Please be assured that the particular delivery you refer to is being actioned. We deliver many of products on time every day but take it very seriously when even one delivery doesn't meet our promise to our customer.
If you'd like to discuss this topic further with us, please don't hesitate to contact us at 1300 767 376 and ask for James in Customer Service.
Hi James,
Thank you for the message. Your office were contacted numerous times after 5pm and each time were promises to call back my wife. Yet nothing eventuated from it, besides that she missed her trains twice and waited at the door from 5 to 5:45pm and almost missed her birthday dinner reservation. A simple call back would have been thought of as a courtesy considering she's already called your customer services numerous times. I hope this get sorted quickly and thank you for looking into the matter.
Regards,
Joe
Thank you James for fixing the issues with a refund and gesture of resending the flowers on Friday. I wish you well. Thanks again.
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Roses O.Roses Only
Thank you so much, Sheree! We take pride in our product quality, and we are so pleased that you have been enjoying everything!