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Reviews

4.5

219 reviews
5
(162)
4
(29)
3
(9)
2
(4)
1
(15)
  • Build Stage
    • Post-Construction (54)
    • Pre-Construction (1)
  • Customer Service
    4.7 (46)
  • Site Admin
    4.6 (39)
  • Timeliness
    4.5 (43)
  • Structural Integrity
    4.8 (41)
  • Plumbing & Waterproofing
    4.6 (37)
  • Electrical & Lighting
    4.5 (41)
  • Flooring
    4.9 (27)
  • Transparency
    4.6 (16)
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Chris

ChrisPerth, WA

  • Verified customer

We've got our dream home!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Our dream home!!

published

We are so happy to finally have our dream home which was built by Ross North! We mostly appreciate the professionalism we saw right from the beginning to the end of the project. The quality of the building is of the highest standard and we were supported throughout the journey as they were all happy to answer and explain any questions we had. We recommend Ross North to anyone looking for good builders!



Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

Hi Arty and Doslyn, Thanks so much for your glowing recommendations, and so glad to hear how happy you are with your new Ross North Home, many thanks and all the best, regards the Ross North Online Team.

The reviewer stated that an incentive was offered for this review

AshB

AshBPerth, WA

  • Verified customer

Great builders for first home buyer, very supportive and helpful.

published

Ross North was very accomdating during the planning, didn't try and charge us additional cost for redesigning plans.
Prestart went smoothly, all staff very professional and very welcoming at the head office.
Just moved in, no issues with workmanship at this point and hopefully will be none.
Communication was great, someone was always available and often they went that extra step to help us.
Final cost we go money back from items that didn't quite cost as much as predicted, which we were told would probably happen.

Customer Service
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

Hi Ash B, Great feedback - Glad to hear everything went well from start to finish and Ill be sure to pass your feedback onto all concerned, may thanks, the RNH Online Team.

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Our excellent Ross North Home specifically designed for us

published

The sales, house design, product selection and assistance all the way through to the build start was excellent, very helpful and very much appreciated.
The trades workmanship and build quality was of a very high standard and the trades people were always friendly and helpful.
The few issues and questions we had at all stages were always addressed and quickly solved to a high quality level.
The final cost was consistent with the estimates and some estimated expenditures were not required and therefore the final account reduced accordingly. We found the financial process throughout very clear and transparent.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

Hi Les and Cheryl, Thanks for your kind words. It sounds like things went well all the way along your building journey which is pleasing to hear. Thanks for taking the time to review us! Regards, the RNH Online Team

The reviewer stated that an incentive was offered for this review

Inder

InderPerth, WA

  • 2 reviews
  • Verified customer

Excellent service

published

Building with ross north was one of the best decision i have done in my life..Sales consultant Bradley was very helpful in designing and sorting us out..Supervisor ian Gail in office all the staff was very professional helpful...keys were handled before time and if u report any issue it be adressed straight away....thx ross north

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateJanuary 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes
Matthew HARVEY

Matthew HARVEYPerth, WA

  • 2 reviews
  • Verified customer

A Great Building Experience

published

This was the first time we have built a house and the process was simple and well managed throughout. The site manager was a step ahead and did everything to explain the process, address concerns and guide us along. The quality is first-rate, which you can see from the finish, the inclusions and just the way the house has been put together. We were completely satisfied with the way we were supported by Ross North - they have all the specialists available and we felt comfortable making the decisions we needed to. There were no surprise costs we weren't made aware of.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

Zaki Lilac

Zaki LilacPerth, WA

  • Verified customer

Dreaming a good quality house! Build with Rossnorth.

published

We are now happy living in our new house. Thanks rossnorth for making it possible. They also had quick response in any issue during our house built. Their contractors are highly skilled and I will proudly recommend Rossnorth.

Build StagePost-Construction
Construction End DateOctober 2018
1 comment
Ross North Homes
Digital T.Ross North Homes

Hi Zaki, thank you so much for your lovely comments, and we really appreciate your recommendations to others, that may also be looking to choose a builder for their new home. Wishing you all the best, regards, the RNH Online Team.

The reviewer stated that an incentive was offered for this review

Carmelita Lee

Carmelita LeePerth, WA

  • Verified customer

Glad we chose Ross North to build my first home!

published
Customer Service
Site Admin
Timeliness
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

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Dalibor T

Dalibor TPerth, WA

  • Verified customer

Almost a perfect experience

published

First of all Mac is amazing and i will always recommend him to anyone that wants to build. To keep it nice and short the experience with Ross North was very good from the beginning almost to the end. The part that i was disappointed at was with the site manager, the lack of communication. At the inspection we had a list of things that needed to be fixed up which they said that they have 10 days to fix. It took him 15 days to fix up and if i wasnt calling him and checking up i believe it would of taken longer.

At the end i must say i would build with them again because they did a great job. That said i would be checking up on the site supervisor a bit more often because i believe he could of finished the job 1 and a half months earlier.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

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Debby hall

Debby hallPerth, WA

  • Verified customer

Fantastic builder

published

We had a fantastic experience from the start to the end with building with Ross North, the salesman Adam at the display homes helped us so much in changing plans and giving us excellent ideas, nothing was ever too small or too big for him to help with, this made us feel so comfortable and made our decision to build with Ross north, but the excellent customer service didn’t stop there it went right to the very end even after we got our keys for our beautiful home
We would highly recommend anyone to build their new homes with Ross north, you will not be disappointed

Customer Service
Build StagePost-Construction
Construction End DateMarch 2022
1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

AshishP

AshishPPerth, WA

  • 3 reviews
  • Verified customer

Another Dream Experience! Keeps getting better !!!

published

We had one more great experience dealing with entire Ross North team right from Sales until Handover stage. The satisfaction keeps increasing and the comfort and transparency they have during each stage is a standout. There were several challenging phases during the build but the Ross north team provided great support and understanding. Right from Mac, Ian, Cheryl, Laura, Gail, Katie, Jane everyone has been great and very friendly. Thanks once again and I have no problem Recommending Ross North to my friends and family.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes
Olivier

OlivierPerth, WA

  • Verified customer

Our (long) trip…

published
Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateFebruary 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

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Tony Herbert

Tony HerbertPerth, WA

  • Verified customer

Unit Development in Melville

published

From the sales team (Mac Mackenzie), prestart, admin, construction manager and the building supervisor the whole process was very professional and ran like clock work once the approvals were in place. We rate the product and procedure so much.......... we're doing it again in Palmyra!

  • +1
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2018
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1 comment
Ross North Homes
Digital T.Ross North Homes

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B_lam17

B_lam17Perth, WA

  • Verified customer

Very happy first home built with ROSS NORTH!!

published

We are very happy with our experience building through Ross North Homes, from start to finish everything went smoothly from dealing with everyone in the office to site, the workmanship is top notch, was very happy how site was kept tidy and cleaned during construction.
Overall if i was to build again i wouldn't hesitate to go through Ross North and we cant thank them enough how our home turned out :)

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
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1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Smooth build with no stress

published

- very friendly staff
- Rob Parker was amazing. Listen to all our concerns and request. Created the best floor plan with minimal waste of land space
- team at the office were awesome. Colour consultation were done very well. Helped us a lot
- pre-start was very nicely done. No pressure on anything at all, not pushy in terms of upgrades. Even advised us against a few upgrades which won’t be suitable for our home
- site supervisor was great. Didn’t talk much, but did an awesome job.

Customer Service
Site Admin
Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateFebruary 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

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Zoe

ZoePerth, WA

  • Verified customer

We absolutely love our new Ross North Home!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Exactly what we wanted simple and spacious

published
Customer Service
Build StagePost-Construction
Construction End DateNovember 2018
1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

Priley

PrileyPerth, WA

  • Verified customer

Glad that we chose Ross North

published

From the initial consultation to the handover, the team at Ross North were great & quite approachable. Our queries were addressed appropriately and there was no rush or pressure to get a contract signed. Sacha, who did our pre start and Ivan, the site supervisor were fantastic. Well and truly satisfied with the workmanship and quality of the build. The difference in the provisional cost and actual cost of site works was shocking. Couple of issues during the build were rectified without any compromise to the standard.
Glad that we chose to build with Ross North.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateNovember 2018
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1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Love our home

published

Our build with Ross North started with a bang - Adam our consultant was fabulous! He was instrumental in ensuring we added items we never considered and now wouldnt do without. The process was quite smooth and painless thanks to the builder, however we noticed (this is out third home with them) while our home is fantastic, quality of the finish has dropped. We do love our new home. Thanks Ross North.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Ross North Homes
Digital T.Ross North Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Amazing Build

published

Thanks so much to all the team at RNH they truely looked after us. From the design stage to construction it was a great process.
We are so lucky and grateful to move into our beautiful quality home. Special thanks to Klime, Linda, Gail, Stephen & Ian. Fantastic service we would do it over again! Bring on the design!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2018
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1 comment
Ross North Homes
Digital T.Ross North Homes

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Page 2 of 11
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Questions & Answers

Otto Gilbert

Otto Gilbertasked

Dear Sirs,
Ross North Built my home in Mandurah in 2002 or thereabouts. We love the home. The Job Number was R7307 Plan Dia P27535 on Lot 973. The house is now exhibiting a number of signs of stress which are not of great concern structurally but possibly mainly more cosmetic.
We are keen to down size some time and realize we need to have a number of defects remedied.
I seem to recall one of the company's statements being that quite a large number of events would be covered by it's insurance guarantees for 20 years.
I write to pose the question to see if I have some sort of cover for a myriad of small complaints which I would happily compile a list for.
Our Consultant at the time was Mark Derecourt, a fine employee. Regards
Otto Gilbert
[details removed]

No answers
John

Johnasked

Can you please advise if you have built or in the process of building the Mahogany design home in the Perth metro area? Please forward the detailed addresses to [email address removed]

Regards,
John

No answers
Hug

Hugasked

can i ask the quote about variation invoice?

2 answers
Muenchen1901
Muenchen1901

Job number 7650, photo on the profile is the proof.

Muenchen1901
Muenchen1901

Job number 7650, photo on the profile is the proof.

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