As of July 31st, 2018 Complete Homes has been amalgamted and is now apart of Ross North Homes
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ChrisPerth, WA
- Verified customer
We've got our dream home!
Ross North built our first home 10 years ago and have just finished building our second home. Chosing them again is a testiment to how good the experience was and the second time 'round was no different.
Our consultant really went the extra mile (read: so many revisions) to get our design just right and never once made us feel like we were asking too much.
Pre-start went smoothly, no issues with us choosing custom finishes and fixtures, plus the colour and electrical consults were a welcomed and seriously helpful addition to the process!
We ...Read more
stopped by our block (probably way too many times) during the build and were always impressed by the workmanship of all the trades, as well as how friendly and professional everyone was too. Our main point of contact during the build (Gail) was amazing, she kept us updated at every step of the build and was always happy to answer, or find answers to any questions we had. No build will ever be without it's stresses, but we highly recommend Ross North and wouldn't hesitate to build with them again!
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Arty and Doslyn MatigimuPerth, WA
- Verified customer
Our dream home!!
We are so happy to finally have our dream home which was built by Ross North! We mostly appreciate the professionalism we saw right from the beginning to the end of the project. The quality of the building is of the highest standard and we were supported throughout the journey as they were all happy to answer and explain any questions we had. We recommend Ross North to anyone looking for good builders!
1 comment
Digital T.Ross North Homes
Hi Arty and Doslyn, Thanks so much for your glowing recommendations, and so glad to hear how happy you are with your new Ross North Home, many thanks and all the best, regards the Ross North Online Team.
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AshBPerth, WA
- Verified customer
Great builders for first home buyer, very supportive and helpful.
Ross North was very accomdating during the planning, didn't try and charge us additional cost for redesigning plans.
Prestart went smoothly, all staff very professional and very welcoming at the head office.
Just moved in, no issues with workmanship at this point and hopefully will be none.
Communication was great, someone was always available and often they went that extra step to help us.
Final cost we go money back from items that didn't quite cost as much as predicted, which we were told would probably happen.
1 comment
Digital T.Ross North Homes
Hi Ash B, Great feedback - Glad to hear everything went well from start to finish and Ill be sure to pass your feedback onto all concerned, may thanks, the RNH Online Team.
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Les and Cheryl CooperPerth, WA
- Verified customer
Our excellent Ross North Home specifically designed for us
The sales, house design, product selection and assistance all the way through to the build start was excellent, very helpful and very much appreciated.
The trades workmanship and build quality was of a very high standard and the trades people were always friendly and helpful.
The few issues and questions we had at all stages were always addressed and quickly solved to a high quality level.
The final cost was consistent with the estimates and some estimated expenditures were not required and therefore the final account reduced accordingly. We found the financial process throughout very clear and transparent.
1 comment
Digital T.Ross North Homes
Hi Les and Cheryl, Thanks for your kind words. It sounds like things went well all the way along your building journey which is pleasing to hear. Thanks for taking the time to review us! Regards, the RNH Online Team
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InderPerth, WA
- 2 reviews
- Verified customer
Excellent service
Building with ross north was one of the best decision i have done in my life..Sales consultant Bradley was very helpful in designing and sorting us out..Supervisor ian Gail in office all the staff was very professional helpful...keys were handled before time and if u report any issue it be adressed straight away....thx ross north
1 comment
Digital T.Ross North Homes
Hi Inder, Thanks for sharing your experiences with Ross North Homes via this review- it certainly sounds like a positive one and Ill ensure to pass your comments on to all you helped you on this journ... Read more
ey, once again, many thanks, regards the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
Matthew HARVEYPerth, WA
- 2 reviews
- Verified customer
A Great Building Experience
This was the first time we have built a house and the process was simple and well managed throughout. The site manager was a step ahead and did everything to explain the process, address concerns and guide us along. The quality is first-rate, which you can see from the finish, the inclusions and just the way the house has been put together. We were completely satisfied with the way we were supported by Ross North - they have all the specialists available and we felt comfortable making the decisions we needed to. There were no surprise costs we weren't made aware of.
1 comment
Digital T.Ross North Homes
Hi Matthew, Great to hear your happy with the high quality of finish to your first ever new home! We are also certainly pleased to hear that the level of service and communication was also to your sat... Read more
isfaction, something we continually strive to improve on. Wishing you all the best in your new home. Kindest regards, the RNH Online TeamSimilar opinion? Write a review on ieatwords.com.au!
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Zaki LilacPerth, WA
- Verified customer
Dreaming a good quality house! Build with Rossnorth.
We are now happy living in our new house. Thanks rossnorth for making it possible. They also had quick response in any issue during our house built. Their contractors are highly skilled and I will proudly recommend Rossnorth.
1 comment
Digital T.Ross North Homes
Hi Zaki, thank you so much for your lovely comments, and we really appreciate your recommendations to others, that may also be looking to choose a builder for their new home. Wishing you all the best, regards, the RNH Online Team.
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Carmelita LeePerth, WA
- Verified customer
Glad we chose Ross North to build my first home!
I was recommended by my brother who had built with Ross North in the past, he had put in good words convincing me to go with Ross North. I did and I would say that I have a pleasant experience building with Ross North!
My house was completed last month (ahead of the timeline!) and though I have not moved in yet, everything looks good and I am impressed with the details and the quality of the build.
I would specifically mention Jessika from Sales, for her patience and determination in doing her best to assist regarding the land, house designs ...Read more
and paperwork. She really went above and beyond to ensure that we are well taken care of in Ross North. The team in Ross North, right from the start till the handover stage, provided great support, very professional and friendly, making my experience building my first home a great one and honestly less stressful especially that I was away almost the entire time during the construction. Transparency regarding the cost is something that I really appreciate with Ross North, and any issues came up were immediately addressed and attended to professionally. Thanks again to Jessika and Eddie, Gail, Cheryl, Lisa, Linda, Laura, Katie, Jane, Richelle and Ivan. I really appreciate all the wonderful work that you do. Gladly recommend Ross North to my friends and family for sure!1 comment
Digital T.Ross North Homes
Hi Carmelita, thank you for taking the time to review us, and also for your lovely comments to so many of our staff members- they really do get a kick out of receiving such feedback.
Building a new ho... Read more
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Dalibor TPerth, WA
- Verified customer
Almost a perfect experience
First of all Mac is amazing and i will always recommend him to anyone that wants to build. To keep it nice and short the experience with Ross North was very good from the beginning almost to the end. The part that i was disappointed at was with the site manager, the lack of communication. At the inspection we had a list of things that needed to be fixed up which they said that they have 10 days to fix. It took him 15 days to fix up and if i wasnt calling him and checking up i believe it would of taken longer.
At the end i must say i would build with them again because they did a great job. That said i would be checking up on the site supervisor a bit more often because i believe he could of finished the job 1 and a half months earlier.
1 comment
Digital T.Ross North Homes
Hi Dalibor, Thanks for your review, and we are very happy to hear that your pleased with the end result, and that you’d also come back to us should you build again. I have noted your concerns regardin... Read more
g the delays at PCI and have forwarded to management on your behalf. Enjoy settling into your beautiful new home and please think of us should you decide to build again! Kindest regards, the RNH Online team.Similar opinion? Write a review on ieatwords.com.au!
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Debby hallPerth, WA
- Verified customer
Fantastic builder
We had a fantastic experience from the start to the end with building with Ross North, the salesman Adam at the display homes helped us so much in changing plans and giving us excellent ideas, nothing was ever too small or too big for him to help with, this made us feel so comfortable and made our decision to build with Ross north, but the excellent customer service didn’t stop there it went right to the very end even after we got our keys for our beautiful home
We would highly recommend anyone to build their new homes with Ross north, you will not be disappointed
1 comment
Digital T.Ross North Homes
Hi Debby, Wow! Now that's a fantastic review. We are really pleased to hear you had such a great experience with Adam, your sales consultant. Design flare and all the little ideas/ suggestions that ca... Read more
n be made are so important, so we love to provide top notch consultants to make the finishing touches to your design. Ill be sure to pass on these comments to all involved and appreciate your glowing recommendations to others. We wish you all the best in your new home, regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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AshishPPerth, WA
- 3 reviews
- Verified customer
Another Dream Experience! Keeps getting better !!!
We had one more great experience dealing with entire Ross North team right from Sales until Handover stage. The satisfaction keeps increasing and the comfort and transparency they have during each stage is a standout. There were several challenging phases during the build but the Ross north team provided great support and understanding. Right from Mac, Ian, Cheryl, Laura, Gail, Katie, Jane everyone has been great and very friendly. Thanks once again and I have no problem Recommending Ross North to my friends and family.
1 comment
Digital T.Ross North Homes
Hi Ashish P, thank you so much for your review, we really appreciate the feedback you've provided. It’s wonderful to hear that you’ve had such a positive overall experience and our team went out of th... Read more
e way to ensure the challenging phases during the build were dealt with in a prompt matter. Thanks again, all the best in your new home. Kind regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
OlivierPerth, WA
- Verified customer
Our (long) trip…
After review several design review, we signed our feasibility agreement with Ross North on the 22nd of November 2017. At the time, the completion date was estimated to be within 12 months. [name removed] did a really good job in the first stages in explaining all the processes.
All this leading to the color selection and pre-start meeting in April 2018. Then the overall experience change. The color selection was only a selection of the color, very little support in selecting the color.
Then came the prestart meeting! We arrived and were told ...Read more
1 comment
Digital T.Ross North Homes
Hi Olivier, thanks for taking the time to provide such a detailed review. We appreciate the feedback on all aspects of the build, (both good and the not so good) and take your comments on board, espec... Read more
ially in relation to the timelines, but also understand that sometimes issues do arise, and these can lead to build times being extended. Having said that, It’s great to hear your happy with the overall end result. I understand your frustrations in getting that final key handover date confirmed, and your comments have been forwarded on to management. Thank you again and we wish you all the best in your new home. Kind regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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Tony HerbertPerth, WA
- Verified customer
Unit Development in Melville
From the sales team (Mac Mackenzie), prestart, admin, construction manager and the building supervisor the whole process was very professional and ran like clock work once the approvals were in place. We rate the product and procedure so much.......... we're doing it again in Palmyra!
1 comment
Digital T.Ross North Homes
Hi Tony, Thanks for your kind feedback. Ross North Homes have specialized in multi-unit developments for over 30 years, so we understand just how important it is to complete the project on time, and o... Read more
n budget. It’s fantastic to hear that yours went so well, your off and running with your next development site with us already!! Once again thanks, regards the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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B_lam17Perth, WA
- Verified customer
Very happy first home built with ROSS NORTH!!
We are very happy with our experience building through Ross North Homes, from start to finish everything went smoothly from dealing with everyone in the office to site, the workmanship is top notch, was very happy how site was kept tidy and cleaned during construction.
Overall if i was to build again i wouldn't hesitate to go through Ross North and we cant thank them enough how our home turned out :)
1 comment
Digital T.Ross North Homes
Hi B lam 17, It's so wonderful to hear you had such a great experience with us- fantastic feedback. Thank you so much for taking the time to write this lovely review. We wish you all the best and lots... Read more
of happy memories in your new home. Kind regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Smooth build with no stress
- very friendly staff
- Rob Parker was amazing. Listen to all our concerns and request. Created the best floor plan with minimal waste of land space
- team at the office were awesome. Colour consultation were done very well. Helped us a lot
- pre-start was very nicely done. No pressure on anything at all, not pushy in terms of upgrades. Even advised us against a few upgrades which won’t be suitable for our home
- site supervisor was great. Didn’t talk much, but did an awesome job.
1 comment
Digital T.Ross North Homes
Hi Soon, Glad to hear things went so well! – certainly great feedback to receive! I’ll be sure to pass your kind words on to the entire team, wishing you all the best and many years of happiness in yo... Read more
ur new Ross North Home, regards the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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ZoePerth, WA
- Verified customer
We absolutely love our new Ross North Home!
We looked into a few different builders, but from the moment we met Rob Parker at the Ross North display home in Woodvale, we had nothing other than easy, friendly and professional service from the Ross North Team. It became apparent very quickly that this was the sort of builder we wanted to work with.
This was our first build, so I wasn’t sure what to expect and was worried about all of the decisions we would need to make. Rob was so patient through the design process, guiding us through different options for the house plans. We met on numer...Read more
ous occasions to look at Rob’s latest version of our customised plan. We never felt rushed or pushed into making a decision to sign up, and Rob responded quickly and professionally to any queries we had along the way. He listened to everything we said and designed us a home that is perfect for our needs and exactly what we were hoping for. Sacha Quick made the whole pre-start and colour selection process fun and easy. She offered great advice and was very patient throughout the whole process. Any follow-up questions we had were always answered in a quick and friendly manner. Gail Peach and Jon Lipscombe were a pleasure to deal with during the construction process. All of my queries were answered by phone or email, and while I know I do tend to ask a lot of questions, they never made me feel uncomfortable for doing so. Even after key handover, Gail and Jon have continued to respond to any questions in a friendly and timely manner. Katie Horlor on reception was also wonderful to deal with. She was always happy to help with any questions if Gail wasn’t available to speak with on the day I called.1 comment
Digital T.Ross North Homes
Hi Zoe, thanks for taking the time to pass on your experiences with via this review, fantastic feedback for us to receive! We will be sure to pass on your lovely comments to your New Homes Consultant ... Read more
Rob, as it certainly sounds like he did a stellar job! Its also really good to hear your Colours and Pre-Start Meeting went well, then flowed into the construction and Client Liaison process being smooth with regular updates from our Client Liaison Team. We wish you all the very best in your new home. Kindest regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Exactly what we wanted simple and spacious
We recently decided to downsize and build a new house, the decision to build with Ross North was an easy one as the things we were looking for in a builder was a long standing reputation and to be reliable. We began our experience with Mike Tanner, never once did we feel like we were dealing with a salesman he was always helpful sharing his knowledge and experience, we developed a trusting and friendly relationship, he helped us with all the changes we made to make the house more personal. The various stages we went through with Sasha, Gail,...Read more
and not forgetting Katie on reception were all amazing we were always treated with patience and respect making us feel like VIP’s, Jon our supervisor was always there when the need arose. A few issues we did have were dealt with quickly and efficiently. We had a rewarding and satisfying experience and we wouldn’t hesitate to recommend Ross North1 comment
Digital T.Ross North Homes
Hi Bernadette, Thanks very much for your kind words. It’s so rewarding for all involved to hear how pleased you were with your overall experience and journey with Ross North Homes. Recommendations suc... Read more
h as yours are what we strive for- wishing you many happy years ahead in your new home, regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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PrileyPerth, WA
- Verified customer
Glad that we chose Ross North
From the initial consultation to the handover, the team at Ross North were great & quite approachable. Our queries were addressed appropriately and there was no rush or pressure to get a contract signed. Sacha, who did our pre start and Ivan, the site supervisor were fantastic. Well and truly satisfied with the workmanship and quality of the build. The difference in the provisional cost and actual cost of site works was shocking. Couple of issues during the build were rectified without any compromise to the standard.
Glad that we chose to build with Ross North.
1 comment
Digital T.Ross North Homes
Hi Priley, Thanks for taking the time to review Ross North Homes, and glad to hear that once you’d been through the entire building journey, that your still happy and stand by your decision to build w... Read more
ith us! - wishing you many happy years of enjoyment in your new Ross North Home. Regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Love our home
Our build with Ross North started with a bang - Adam our consultant was fabulous! He was instrumental in ensuring we added items we never considered and now wouldnt do without. The process was quite smooth and painless thanks to the builder, however we noticed (this is out third home with them) while our home is fantastic, quality of the finish has dropped. We do love our new home. Thanks Ross North.
1 comment
Digital T.Ross North Homes
Hi Bdbrown, Welcome back for your third Ross North Home – “Wow”, and great to hear that you love it! I did take note of your comments that some finishing items had dropped in quality, so I’ve already ... Read more
emailed management to express these concerns. Great to have you back as a third time customer and look forward to seeing you in the future for build number 4 !!- regards, the RNH Online TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Amazing Build
Thanks so much to all the team at RNH they truely looked after us. From the design stage to construction it was a great process.
We are so lucky and grateful to move into our beautiful quality home. Special thanks to Klime, Linda, Gail, Stephen & Ian. Fantastic service we would do it over again! Bring on the design!
1 comment
Digital T.Ross North Homes
Hi Ally and Griff, Thanks for the kind feedback, I’ll be sure to pass it on to the all the team and to management who love to receive feedback such as yours. All the best with your new Ross North Home... Read more
and wishing you many years of happiness. Regards the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Otto Gilbertasked
Dear Sirs,
Ross North Built my home in Mandurah in 2002 or thereabouts. We love the home. The Job Number was R7307 Plan Dia P27535 on Lot 973. The house is now exhibiting a number of signs of stress which are not of great concern structurally but possibly mainly more cosmetic.
We are keen to down size some time and realize we need to have a number of defects remedied.
I seem to recall one of the company's statements being that quite a large number of events would be covered by it's insurance guarantees for 20 years.
I write to pose the question to see if I have some sort of cover for a myriad of small complaints which I would happily compile a list for.
Our Consultant at the time was Mark Derecourt, a fine employee. Regards
Otto Gilbert
[details removed]
No answers
Johnasked
Can you please advise if you have built or in the process of building the Mahogany design home in the Perth metro area? Please forward the detailed addresses to [email address removed]
Regards,
John
No answers
Hugasked
can i ask the quote about variation invoice?
2 answers
Job number 7650, photo on the profile is the proof.
Job number 7650, photo on the profile is the proof.
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Digital T.Ross North Homes
Hi Chris, Fantastic to hear you came back to us for your second home, and we are extremely grateful for the opportunity to build for you again. Thanks so much for your kind words and taking the time t... Read more
o review us, wishing you another happy 10 years in your second Ross North Home (hopefully we’ll see you again when your ready for home no. 3 !!), all the best, the RNH Online Team.