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Reviews

3.8

2,495 reviews
5
(1,536)
4
(201)
3
(69)
2
(71)
1
(618)
  • Value for Money
    4.1 (1,557)
  • Transparency
    4.3 (1,391)
  • Customer Service
    4.3 (1,569)
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Meli

MeliSouth East Queensland, QLD

  • 6 reviews

Quick, easy and satisfactory

published

Quick and easy application with satisfactory results. Discount on second pet is pretty good and great peace of mind knowing my boys are fully insured now which makes me feel at ease.



Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers

The reviewer stated that an incentive was offered for this review

New pet insurance

published

I will wait for 12 months to ascertain if the policy is good value. I am a first time insurer for my new dog, so have no experience as to whether it was good value or not. However, it was very easy to set up.



Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
marinon29

marinon29Greater Melbourne (Inner), VIC

Good value for peace of mind

published

Just taken out policy, helpful and knowledgeable staff that helped me through the process. Excellent value for peace of mind and although I have not claimed as yet, i was assured the claims is an easy process

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

The reviewer stated that an incentive was offered for this review

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A great start

published

Thank you Ron for your professional service. Easy to set up. Happy that a portion of our first year premiums will benefit the RSPCA. Haven't lodged a claim yet, hopefully wont need to.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

Great Customer Servie

published

the customer service was excellent, i missed her name but she was super helpful and was the reason i signed up with you and not someone else. well done to your team.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Benjamin,
What a great review! It's fantastic to hear of the excellent customer service you received when speaking with one of our helpful team members. Thank you for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

Amy

AmySouth East Queensland, QLD

Great service

published

The lovely RSPCA consultant was very thorough and answered all our questions in detail which made us happy with our decision to go with RSPCA pet insurance. Great competitive rate.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Amy,
It's fantastic to hear that we have been able to provide you with an affordable policy and that our helpful team member has left you feeling fully informed. Thank you for taking the time to share your lovely review.
Kind regards,
Alisa

Samantha

SamanthaPerth, WA

First time pet insurer

published

Yes, it appears to be good value. It was easy to set up
I have only just joined, so I haven't needed to put in a claim just yet. (fingers crossed)

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Samantha,
Welcome to the RSPCA Family! I'm glad to hear you have found value in your policy and that your cover was set up with ease for your pet. Thank you for taking the time to share your lovely review with us.
Kind regards,
Alisa

great for what Biscuit and I need

published

Great value for money, easy to set up, follow up phone call from consultant was helpful.
Will see what my experience is like when I need to submit a claim.my daughter is with this company,so this is why I chose it

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Cardinal

CardinalSouth East Queensland, QLD

  • 2 reviews

Should of done it sooner.

published

Who else can look after pets any better than RSPCA. So it make cents to be with them, for me & Maximus.

In turn we help others & that to me is important to know.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Cardinal,
It's wonderful to hear we have been able to offer peace of mind for you and Maximus. We appreciate your sharing your lovely review with us.
Kind regards,
Alisa

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Taylah

TaylahSouth East Queensland, QLD

  • 8 reviews

Awesome customer service

published

Absolutely beautiful customer service, not pushy like most insurance places are, they explain absolutely everything and whether or not a certain cover would suit. would highly recommend picking RSPCA for pet insurance

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Peter

PeterIllawarra, NSW

Customer service was fantastic

published

I only chose this cover because the lady, Irena was fantastic on phone. She didn’t force me, but instead have me all facts and even rang me back after I have a chance to discuss with my partner

Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Lynn

LynnGippsland, VIC

Caring and very helpful consultants.

published

Recently my beloved Cavalier King Charles Spaniel has what was eventually diagnosed as a stroke. Rspca has been outstanding in their response to my claim.
Two staff members in particular, Kate, who handled my ‘Gap Only’ claim and sorted out the problem in such a friendly way, and Gilda, who took lots of time with me to sort out all the difficulties I had with one particular claim. Both girls went above and beyond in their efforts to sort out the issues, which were not the fault of the insurance company.
I’ve had my policy with RSPCA over 11 years. I would thoroughly recommend RSPCA pet Insurance.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Shorty

ShortyGoldfields, WA

New policy

published

Website issues so spoke to a really friendly staff member who made it easy to set up. I am happy that i have finally got pet insurance for my dog. Would recommend

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Anita

AnitaSydney, NSW

Shocking

published

can you believe ultimate cover does not cover desexing!!!! i hate to think what economy cover gets you. Very disappointing. I do not recommend. they were prompt to review my claim.....that is the only positive thing i can say. trying to discuss with them,...but on hold for 44 minutes now and still no answer

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
6 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Anita
Anita
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Anita,
Thank you for providing your details, I have passed these on to one of our team members to review and reach out to you to discuss optional cover and your claim further.
Kind regards,
Alisa

Helpful informative staff

published

Easy to set up with and spoke to a really friendly staff member. They Gave me all the information I was after and made the policy easy to understand. Would recommend

Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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I love my pet so this is a no brainer to me.

published

Easy set up to a great insurer with an excellent reputation. I have decided to start this policy with people who care about animals even over 10-year-olds like my cat.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets0 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Good claim service

published

Fast efficient returns when it was most needed. Would continue to recommend to others. Have been with company for over six years. Do I need to say anything else at all?

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Steven,
Thank you for such a great review, it's wonderful to hear of your efficient claim experience and that you are happy with the service you have received. We appreciate your continued loyalty and support.
Kind regards,
Alisa

Tom Jones

Tom JonesNorth Queensland, QLD

  • 2 reviews

Great product which I hope I do not have to use.

published

I am very pleased with the advisor and it was an excellent experience. I pleased to be helping the RSPCA as my dog was a rescue dog too. The call was easy and my options were thoroughly explained.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

New policy

published

The policy was extremely easy to set up and the agent that assisted was both helpful and pleasant. I feel reassured that my new pet is now well covered against unforeseen issues that may arise

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Good price and services

published

Good price and helpful service.
Staff over the phone helped me out with questions I wasn't sure when quote online.
Well explained the matters with patiency.
Easy manage payment.
Nothing much to worry about.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Clarence,
I'm delighted to hear of the ease in which you were able to set up your policy with our helpful team member and that you were left feeling fully informed. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

Page 1 of 125

Questions & Answers

littlepoppet

littlepoppetasked

RSPCA Pet Insurance

Dear RSPCA, I recently signed up for a policy for my puppy. Unfortunately, I had some issues with my bank card (and I completely overlooked my policy payments being declined), as a result my policy was cancelled. I had no idea this had happened as I still had a $50 claim processed in that time, once I did realise I attempted to fix it, however once I found the emails I realised I was two days outside of the cut off. - I spoke with a representative who very kindly created a new policy for me however she didn't explain that a new policy would likely be declined. She said the underwriting team would contact me to discuss but I didn't hear from them, I just got a letter declining cover.

I understand it was my fault the payments didn't process, however I was willing to pay any outstanding amounts and did offer to do this, but was advised to apply for a new policy. Is there any way that RSPCA might reconsider granting me a policy if I was to fix up any previous outstanding payments?

3 answers
littlepoppet
littlepoppet

I’ve never had any other insurance policies cancelled, and have never made any claims on any other insurance policies in the past (for car etc) if that helps.. thank you

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi there,
Thank you for reaching out and I am sorry to hear this. I would like to have one of our team members look into this for you and discuss further. Can you please reply to my private message with your full name along with your most recent policy details and I will refer this to one of our team members to review and be in contact with you.
Kind regards,
Alisa

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Shae,
I understand one of our team members have been in touch and have resolved your request. If you have any further questions, please don't hesitate to reach out.
Kind regards,
Alisa

chrissyh

chrissyhasked

RSPCA Pet Insurance

Why are you messing me around, my last claim was denied & then over turned & paid after lots of tooing & frowing on my behalf & NOW AGAIN my cat has gone to the vet for the exact same reason as my last claim was (which originally was a cat bite about 6 months ago which has now turned into a legion). They are even talking about amputation & you are DENYING THIS CLAIM AGAIN. I was assured after my last dealings with u that this would not happen again & iIT HAS i AM FRUSTRATED & ANGRY as to how I am being treated & expect you to review his claim again & get back to me ASAP..
Hope to hear from you soon. :-(

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Chrissy,
I am sorry to hear of your cats on-going health concerns and of your frustrations. I have responded to your private message and have escalated your concerns onto our team to look into your claim further with you.
Kind regards,
Jessica

Margaret

Margaretasked

RSPCA Pet Insurance

I Margaret Weaver,, policy no. RS099522651, would like too CANCELL our Policy, Due to current reasons

2 answers
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Margaret,
Thank you for reaching out and I am sorry to hear this. Thank you for your details, I have passed your request on to the relevant team who will review this for you.
Kind regards,
Alisa

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Margaret,
I understand a team member has been in contact and your request has actioned. If you have any further queries, please don't hesitate to reach out.
Kind regards,
Alisa

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