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Reviews

4.2

170 reviews
5
(114)
4
(21)
3
(9)
2
(9)
1
(17)
  • Value for Money
    4.0 (135)
  • Transparency
    4.1 (131)
  • Customer Service
    4.0 (134)
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Happy customer

Happy customerCanberra 2600, ACT

  • 2 reviews

Speedy reimbursement

published

I’ve made three claims this year - every claim was quickly processed. I am glad we are with RSPCA pet insurance - it makes dealing with a stressful situation so much easier.



1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Ashley

AshleySydney, NSW

  • 7 reviews

Take a bow RSPCA Pet Insurance

published

I am an unashamed fan, we have made two claims, they were processed very quickly and was informed via text on each step.
I would have no hesitation in recommending RSPCA Insurance to friends, business associates and family.



1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Vivian

VivianGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Can't believe I haven't insured my pets in the past.

published

Can't believe how easy it is to lodge a claim and how quickly it is resolved. Now I know the process it is so easy...and great value. Have been with RSPCA Pet Insurance for 7 months and have made 2 claims, successfully. First pet we have ever ensured...no regrets at all. Thank you RSPCA.

1 comment
RSPCA Pet Insurance
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Sean

SeanSouthwest, VIC

Bad coms around when you’re allowance resets

published

Been with RSPCA for 4-5 years, was good at the start with efficient payment but has dropped off the longer we are with them. Not sure why the need to resubmit a full medical history on each claim.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Sophia

SophiaSouth East Queensland, QLD

Amazing Cover

published

Easy and amazing coverage similar to my own Insurance. Couldn't be happier, Vet chosen was able to process claim in house. Out of pocket funds was minimal, which was great at Christmas time.

1 comment
RSPCA Pet Insurance
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RSPCA is amazing

published

Policy was good value that I chose. I think RSPCA is a great cause and will support in anyway I can. We also rescued our puppy from the RSPCA in Weston creek ACT.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Great pet insurance

published

We have been with RSPCA for 1 year now and they always pay our claims quickly and with ease. Very lucky to have got this as our rescue dog has been full of suprises. Great value.

1 comment
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Christina

ChristinaGreater Melbourne (Outer), VIC

Very quick and easy to claim

published

Once I lodged the claim I had the outcome within a few days.
We have been insured the with RSPCA pet insurance for 2 years.
The policy was easy to set up and customer service was fantastic and very helpful.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Christina,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and of the ease in which you were able to submit your claim.
Kind regards,
Jessica

Amazing

published

Made a huge number of claims for my 2 dogs over the past 12 months and received over 50% of my bills back within 3 days of lodging the claim. Super easy online lodging, no investigations.

1 comment
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Barbara

Barbara

  • 2 reviews

I purchased pet insurance through RSPCA when my dog was a puppy. I thought that I wouldn't ever use it, I was wrong.

published

The policy that I took out was very easy to set up. The cost is affordable, and has certainly come in handy.
I have lodged a few claims, which were promptly taken care of, no dramas at all.
I am glad we have this insurance, it has given me peace of mind for my dogs care.

1 comment
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Peterw

PeterwLaunceston, TAS

  • 2 reviews

Hoped not to have to use it, but when we did it has been terrific

published

My attitude to any insurance is that you don't know whether it is good value until you need to make a claim. In this instance, I'm very happy to recommend the insurance to friends and families. Lodging the claim was straight forward once the required documentation had been collected. The claim was cleared and paid into my account in a very timely manner. No fuss, straight forward and well explained.

2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Peterw,
What a wonderful review. I am delighted to hear you found making a claim with us to be straightforward and without fuss. Thank you for sharing your experience and for recommending us to you family and friends.
Kind regards,
Sharon

Peterw
Peterw

I would be the first to complain when I feel agrieved, but I do try to give praise when it's due. Thanks for your message. Another gold star!
Peterw

Lauren

LaurenMetropolitan Adelaide, SA

Caring, genuine service with heart.

published

Took the time to explain things and answer questions for me. Definitely would recomment. 1 month free over 12 mths was a nice bonus. Thank you very much for your help.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Slow to reimburse. Difficult over phone

published
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Danielle M,
Thank you for your reply and for updating your review. I pleased that this has been resolved for you.
Kind regards,
Sharon

Julie

JulieMetropolitan Adelaide, SA

Quick money back

published

Took a few days to get money back and 85% returned after emergency with cat on new years eve which he's had once before. Excellent return and quick return of money

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Wouldn't be able to afford my dog without it. Very accident prone

published

Live in the country and my dog is always getting into trouble and having to go to the vets, the cost of emergencies, out of hours and surgeries would be too much to afford without insurance.
Good value, very easy to setup, 2 weeks max the money is in my account, been with rspca insurance for around 4 years

1 comment
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Rosamarie Deane

Rosamarie DeaneSouth East Queensland, QLD

  • 2 reviews

Efficient service.

published

Was very easy to set up so that my pet was covered.
My cousin has had RSPCA pet insurance for years and encouraged me to organise it for my pet.
I am also going to cover my cat.

1 comment
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Kellie

KellieGreater Melbourne (Outer), VIC

Pet Insurance

published

online portal is fantastic and correspondence was timely and efficient to let me know what was happening throughout the process. Customer Service personnel were easy to communicate with and very sensitive to the situation

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Kellie,
What an amazing review. I am thrilled you find our online portal user-friendly and our customer service team sensitive to your needs and situation. Thank you for sharing your experience.
Kind regards,
Sharon

Kerrie

KerrieGreater Melbourne (Outer), VIC

Thank goodness I took out Pet Insurance

published

The policy was very easy to set up when I got my fur baby. Unfortunately at 13 months old he was diagnosed with a luxating patella and had to have surgery immediately. My claim was handled quickly and efficiently and with ease as my vet submitted all the expenses directly with RSPCA Insurance and I received the payments in a timely manner. Thank you RSPCA :)

1 comment
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Tammy

TammySouth East Queensland, QLD

I have constantly had to ring and chase and still haven't been paid final amount.

published

As above.
I have constantly had to ring and chase up claim and still have not been paid final amount. Just ridiculous and sick of ringing weekly. And that's all

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Wouldn’t be with out it!

published

Great value and peace of mind for when the unexpected happens. Has save me thousands of dollars. Claims can be easily made online and usually resolved within the week. Highly recommend.

1 comment
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