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Reviews

4.4

482 reviews
5
(361)
4
(46)
3
(18)
2
(10)
1
(47)
  • Value for Money
    4.1 (394)
  • Transparency
    4.3 (372)
  • Customer Service
    4.3 (397)
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Meli

MeliSouth East Queensland, QLD

  • 6 reviews

Quick, easy and satisfactory

published

Quick and easy application with satisfactory results. Discount on second pet is pretty good and great peace of mind knowing my boys are fully insured now which makes me feel at ease.



Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

New pet insurance

published

I will wait for 12 months to ascertain if the policy is good value. I am a first time insurer for my new dog, so have no experience as to whether it was good value or not. However, it was very easy to set up.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Dianne,
Thank you for taking the time to share your feedback with us and it's great to hear of the ease in which your policy was set up.
Kind regards,
Alisa

A great start

published

Thank you Ron for your professional service. Easy to set up. Happy that a portion of our first year premiums will benefit the RSPCA. Haven't lodged a claim yet, hopefully wont need to.



Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi James,
It's wonderful to hear of the great service you received from our helpful team member, Ron and that setting up your policy was met with ease. Thank you for taking the time to share your lovely review with us.
Kind regards,
Alisa

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Samantha

SamanthaPerth, WA

First time pet insurer

published

Yes, it appears to be good value. It was easy to set up
I have only just joined, so I haven't needed to put in a claim just yet. (fingers crossed)



Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Samantha,
Welcome to the RSPCA Family! I'm glad to hear you have found value in your policy and that your cover was set up with ease for your pet. Thank you for taking the time to share your lovely review with us.
Kind regards,
Alisa

DavBuch

DavBuchPerth, WA

  • 2 reviews

Good policy

published

This is the first time that I have taken out pet insurance, though I have been a pet owner for almost 50 years. The policy was clearly set out, and the process of completing the form for the policy was simplicity itself. I elected to go with the RSPCA pet insurance because of the portion of the premium that is dedicated to helping animals.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Alice

AliceGreater Melbourne (Inner), VIC

Very impressed, would highly recommend

published

RSPCA pet insurance was recommended by our next door neighbour and we have been really impressed by how easy the online claim system is, and the fact that claims are processed in a fair and timely manner. We are very happy with the customer service and the rebate is paid in a timely manner. Would definitely recommend.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Alice,
Thank you for sharing such a great review! I'm pleased to hear that your claim experiences have been met with ease and of the great customer service you have received.
Kind regards,
Alisa

Martin

Martin

  • 2 reviews

So quick and easy to complete.

published

The policy was great value and was processed immediately. Good to know a portion was used to help animals. That is all I need to write as I only bought the policy yesterday.

Transparency
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Martin,
Thank you for taking the time to share your review, we really appreciate it. It's great to hear that you have found value in your policy and setting your cover up was met with ease.
Kind regards,
Alisa

The reviewer stated that an incentive was offered for this review

Just Paw-fect

published

They spoke to me & suggested me the exact cover i would need for my pet.
Were patient with me & called back at my convenience.
Explained me all that is included in my cover.
The sales executive was friendly & had good knowledge.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Hrishikesh,
It's great to hear of the service you received from one of our team members and were left feeling fully informed of a policy that suits your needs. Thank you for taking the time to share your experience with us.
Kind regards,
Alisa

Oscar M.

Oscar M.Sydney, NSW

DIY yay

published

It was easy to overview and lodge all possible options for getting a policy. All options were explained clearly for anyone to understand, without having to waste time on inadvertently lengthy phone calls with insurance companies.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Oscar,
It's great to hear you were able to set up your policy with ease and were left feeling fully informed. Thank you for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

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Barbara

BarbaraSouth East Queensland, QLD

Peace of mind with gap only Vet

published

From midnight tonight
Feel safe for my fur baby with this Policy & within a tight PENSION budget. Sarah from Sydney was excellent in her information & a credit to your company. Thankyou for your persistence Sarah & giving me time & made the process easy.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

New puppy cover

published

Salesperson explained the policies clearly
Informative and helpful staff
New policy haven’t claimed yet
Offered 1 month free with my new policy
Easy to set up monthly payments over the phone,

Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

Really helpful

published

Just got a new puppy and the lady over the phone was really helpful with choosing my plan, she answered all my questions and she was so sweet. Highly recommend it!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Robert

RobertSouth East Queensland, QLD

Great assistance

published

The lady I dealt with in relation to taking out this new insurance policy for Buddy was extremely friendly, cheerful, informative and helpful. this is a new Insurance policy which started started today

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Gazelle

GazellePerth, WA

I wish I could rate 0 stars.

published

This is the evidence of my policy with RSPCA. Paying them $65 a month for 4 years now and in 4 years only took my pet to the vet twice but still can’t claim any of it.

Claim MadeYes
Claim Resolution Time1-2 months
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Sarah

SarahSouth East Queensland, QLD

  • 2 reviews

Great Coverage!

published

So easy to set up the new policy online. The information surrounding the policy coverage was easy to understand and exceeded my expectations. So very happy and relieved to have this policy in place for our pets.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Pete R.

Pete R.Greater Melbourne (Inner), VIC

So many fake reviews

published

After reading a lot of these reviews that all sound alike I'm beginning to think most of the positive reviews are from bots.
Most of the people whom have written a positive review have never reviewed anything else.
Be careful people!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Janette M.

Janette M.Sydney, NSW

Great customer service

published

Easy to set up. Value for money Just signed up today therefore no claims as yet. Joel was very pleasant and informative no hassles. Explained the policy and was was covered and what was not

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Margaret

MargaretSydney, NSW

Prompt efficient process

published

Submitted a claim and it was processed promptly without the need to revert for more info. Amount corresponded with what was advertised and was lodged in the nominated account ok

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Margaret,
I am delighted to hear that we could assist with your claim and finalise this efficiently for you. Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Jessica

Great Service

published

This was the first time i have submitted a claim. It was so easy, apart from the stress of a sick dog there was no stress at all in making the claim. Within a couple of days from submitting, it had been paid.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Great service

published

Yes I felt that it was well explained policy and very friendly service over the phone in all calls I made. Spoke with branden he was very helpful in all his dealings with me.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Emma,
Thank you for taking the time to share this wonderful review, we appreciate it. I'm glad to hear Branden provided a friendly and helpful service.
Kind regards,
Alisa

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Questions & Answers

Teresa

Teresaasked

Ultimate Accident & Illness Cover

I've had ultimate accident and illness cover since my dog was a puppy and have never made a claim he is now 2 yrs old and he has started to have a hacking cough every couple of hours he is up to date with all his needles and tablets my question is if it is kennel cough or similar is he covered by his pet insurance

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Teresa,
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
Kind regards,
Alisa

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