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MeliSouth East Queensland, QLD
- 6 reviews
Quick, easy and satisfactory
Quick and easy application with satisfactory results. Discount on second pet is pretty good and great peace of mind knowing my boys are fully insured now which makes me feel at ease.
1 comment
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The reviewer stated that an incentive was offered for this review
New pet insurance
I will wait for 12 months to ascertain if the policy is good value. I am a first time insurer for my new dog, so have no experience as to whether it was good value or not. However, it was very easy to set up.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Dianne,
Thank you for taking the time to share your feedback with us and it's great to hear of the ease in which your policy was set up.
Kind regards,
Alisa
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A great start
Thank you Ron for your professional service. Easy to set up. Happy that a portion of our first year premiums will benefit the RSPCA. Haven't lodged a claim yet, hopefully wont need to.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi James,
It's wonderful to hear of the great service you received from our helpful team member, Ron and that setting up your policy was met with ease. Thank you for taking the time to share your lovely review with us.
Kind regards,
Alisa
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Find out how RSPCA Pet Insurance Ultimate Accident & Illness Cover compares to other Pet Insurance
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SamanthaPerth, WA
First time pet insurer
Yes, it appears to be good value. It was easy to set up
I have only just joined, so I haven't needed to put in a claim just yet. (fingers crossed)
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Samantha,
Welcome to the RSPCA Family! I'm glad to hear you have found value in your policy and that your cover was set up with ease for your pet. Thank you for taking the time to share your lovely review with us.
Kind regards,
Alisa
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DavBuchPerth, WA
- 2 reviews
Good policy
This is the first time that I have taken out pet insurance, though I have been a pet owner for almost 50 years. The policy was clearly set out, and the process of completing the form for the policy was simplicity itself. I elected to go with the RSPCA pet insurance because of the portion of the premium that is dedicated to helping animals.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi DavBuch,
It's wonderful to hear of the ease in which you were able to set up your policy and that you found the information clear which left you feeling informed of your cover. Thank you for shari... Read more
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AliceGreater Melbourne (Inner), VIC
Very impressed, would highly recommend
RSPCA pet insurance was recommended by our next door neighbour and we have been really impressed by how easy the online claim system is, and the fact that claims are processed in a fair and timely manner. We are very happy with the customer service and the rebate is paid in a timely manner. Would definitely recommend.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Alice,
Thank you for sharing such a great review! I'm pleased to hear that your claim experiences have been met with ease and of the great customer service you have received.
Kind regards,
Alisa
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Martin
- 2 reviews
So quick and easy to complete.
The policy was great value and was processed immediately. Good to know a portion was used to help animals. That is all I need to write as I only bought the policy yesterday.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Martin,
Thank you for taking the time to share your review, we really appreciate it. It's great to hear that you have found value in your policy and setting your cover up was met with ease.
Kind regards,
Alisa
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The reviewer stated that an incentive was offered for this review
Just Paw-fect
They spoke to me & suggested me the exact cover i would need for my pet.
Were patient with me & called back at my convenience.
Explained me all that is included in my cover.
The sales executive was friendly & had good knowledge.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Hrishikesh,
It's great to hear of the service you received from one of our team members and were left feeling fully informed of a policy that suits your needs. Thank you for taking the time to share your experience with us.
Kind regards,
Alisa
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Oscar M.Sydney, NSW
DIY yay
It was easy to overview and lodge all possible options for getting a policy. All options were explained clearly for anyone to understand, without having to waste time on inadvertently lengthy phone calls with insurance companies.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Oscar,
It's great to hear you were able to set up your policy with ease and were left feeling fully informed. Thank you for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa
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BarbaraSouth East Queensland, QLD
Peace of mind with gap only Vet
From midnight tonight
Feel safe for my fur baby with this Policy & within a tight PENSION budget. Sarah from Sydney was excellent in her information & a credit to your company. Thankyou for your persistence Sarah & giving me time & made the process easy.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Barbara,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from Sarah and that we can provide you with the peace of m... Read more
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New puppy cover
Salesperson explained the policies clearly
Informative and helpful staff
New policy haven’t claimed yet
Offered 1 month free with my new policy
Easy to set up monthly payments over the phone,
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Anna,
It's wonderful to hear that you were able to set up a policy for your puppy with ease when speaking with our helpful team member and that you were left feeling fully informed. Thank you for ... Read more
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The reviewer stated that an incentive was offered for this review
Really helpful
Just got a new puppy and the lady over the phone was really helpful with choosing my plan, she answered all my questions and she was so sweet. Highly recommend it!
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Stacie,
It is wonderful to hear of the great service that you have received from our team and that you felt fully informed when choosing RSPCA Pet Insurance to provide you with this valuable protec... Read more
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RobertSouth East Queensland, QLD
Great assistance
The lady I dealt with in relation to taking out this new insurance policy for Buddy was extremely friendly, cheerful, informative and helpful. this is a new Insurance policy which started started today
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Robert,
Welcome to RSPCA! I'm delighted to hear of the great service you received from our helpful team member when setting up your policy for Buddy and that you were provided with the information... Read more
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GazellePerth, WA
I wish I could rate 0 stars.
This is the evidence of my policy with RSPCA. Paying them $65 a month for 4 years now and in 4 years only took my pet to the vet twice but still can’t claim any of it.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Gazelle,
I am sorry that hear of your dissatisfaction in relation to your past claim experiences for your policy. Unfortunately, the terms and conditions outlined in our PDS mean that not all item... Read more
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SarahSouth East Queensland, QLD
- 2 reviews
Great Coverage!
So easy to set up the new policy online. The information surrounding the policy coverage was easy to understand and exceeded my expectations. So very happy and relieved to have this policy in place for our pets.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Sarah,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy online and that the policy coverage was convey... Read more
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Find out how RSPCA Pet Insurance Ultimate Accident & Illness Cover compares to other Pet Insurance
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Pete R.Greater Melbourne (Inner), VIC
So many fake reviews
After reading a lot of these reviews that all sound alike I'm beginning to think most of the positive reviews are from bots.
Most of the people whom have written a positive review have never reviewed anything else.
Be careful people!
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Pete,
Thank you for reaching out to us and sharing your opinion. We encourage all our customers to provide honest feedback to us, with Product Review being one platform of communication for our cu... Read more
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Janette M.Sydney, NSW
Great customer service
Easy to set up. Value for money Just signed up today therefore no claims as yet. Joel was very pleasant and informative no hassles. Explained the policy and was was covered and what was not
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Janette,
Thank you for writing such a great review. I'ts great to hear that Joel was able to provide the information necessary to choose a policy that suits your needs and set this up with ease. T... Read more
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MargaretSydney, NSW
Prompt efficient process
Submitted a claim and it was processed promptly without the need to revert for more info. Amount corresponded with what was advertised and was lodged in the nominated account ok
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Margaret,
I am delighted to hear that we could assist with your claim and finalise this efficiently for you. Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Jessica
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Great Service
This was the first time i have submitted a claim. It was so easy, apart from the stress of a sick dog there was no stress at all in making the claim. Within a couple of days from submitting, it had been paid.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Karen,
It;s a pleasure to hear that your claim process was met with ease and we have been able to helpful during a stressful time. We appreciate you taking the time to share this with us and we hop... Read more
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Great service
Yes I felt that it was well explained policy and very friendly service over the phone in all calls I made. Spoke with branden he was very helpful in all his dealings with me.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Emma,
Thank you for taking the time to share this wonderful review, we appreciate it. I'm glad to hear Branden provided a friendly and helpful service.
Kind regards,
Alisa
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Questions & Answers
Teresaasked
I've had ultimate accident and illness cover since my dog was a puppy and have never made a claim he is now 2 yrs old and he has started to have a hacking cough every couple of hours he is up to date with all his needles and tablets my question is if it is kennel cough or similar is he covered by his pet insurance
1 answer
Customer RelationsRSPCA Pet Insurance
Hi Teresa,
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
Kind regards,
Alisa
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Customer RelationsRSPCA Pet Insurance
Hi Meli,
h us, we really appreciate it. Kind regards, AlisaIt's wonderful to hear that we have been able to provide you with an affordable policy which was easy to set up and with peace of mind. Thank you for taking the time to share your review wit... Read more