This was the first time i have submitted a claim. It was so easy, apart from the stress of a sick dog there was no stress at all in making the claim. Within a couple of days from submitting, it had been paid.

Yes I felt that it was well explained policy and very friendly service over the phone in all calls I made. Spoke with branden he was very helpful in all his dealings with me.

The online claim system makes life so much easier now. We were distraught to find our dog needed so much care from the vet but the quick refunds on behalf of RSPCA pet insurance have made it a bit easier to deal with. From lodging the claim to receiving the fund in our account took about a week which we are very happy with. We have been insuring with RSPCA for years and are so happy with the service.

Easy setup with the help of a very friendly person on the phone. No claims lodged yet, but the initial administrative portion has gone very smoothly. Thank you very much.

Setting up the policy was very easy. Little did I realise how quickly I would need to make a claim! The claim process was also very easy and the response was prompt. Impressed with the amount I was reimbursed. Very Happy with RSPCA Insurance.

Good return for vet bills, better than medicare. Good value, easy to use, some return to RSPCA, easy claim through vets, been with RSPCA pet insurance over a year now no problems.

I have been with them for 5years. non of the case can be covered and just a time wasting and money wasting business. Everytime they could give us a excuse to declare thats not covered.

The emergency Vet submitted the claim and we just had to follow up by giving RSPCA permission to get our dogs previous history from other Vets. It was delayed due to them sending the letter saying they needed Willows history in the mail and not by email or text.

Reasonably quick payment into account and no issues. Easy to set up. Value is ok. We have had our cats with RSPCA insurance for over three years.
All good. Thank you.

First insurance for dog Amy was fantastic answered all my questions she had computer issues while helping me she even had to call back so we will see how we go

I am sick and tired of answering the same questions every time I make a claim. I feel that you are staling .It takes about a month to receive a settlement.

I am so impressed with how easy the claim process was, how quick the funds were deposited into my account and how much I got back. The claim took less than a week. Thankyou RSPCA

The policy is good value and easy to set up. I was impressed as it was a fast resolution of claim- within a week. I have been with RSPCA for over 3 years.

Yes I do feel it is good value, we lodged a claim around 2 months ago and was resolved in about a week (could have been quicker). Around 6 months

Cannot rate policy as not in use yet and hopefully wont have issues to have policy in place but when I do I hope it will be a simple to submit a claim as what it was to take the policy up

This us the first time I have taken Insurance for a pet. Your cover looks pretty good although I would have liked some dental cover. I also hope I never have to use it

The value was good and I especially liked how some money went towards the RSPCA. The online process was easy and the information provided covered what I needed to know.

I have been with RSPCA Pet Insurance for 7 years and always found their customer service to be friendly, helpful and informative. When I have had to make a claim I have found the process to be easy and payment prompt and within the timescales they quote. I just wished they would start to cover holistic treatments and then I would award them 5 stars!!

I am very glad that I worked at the RSPCA so that I didn't hold them responsible for the bad experience I've had with the pet insurance, although I was displeased that their name is associated with them.

I was unable to make a claim with them, despite providing all the information I had. I continued to recieve the same letter from them requesting the same information which I provided.

I spoke to them and they said everything was sorted and then recieved the same letter again and the claim was never processed.

In the end I gave up and went with another company, wasting a full year of money and not receiving anything back.

I still support the RSPCA but this service has much to be desired.