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EvieCentral Queensland, QLD
I must have been Phsycic! The most used insurance cover I have.
I decided to get insurance for my boy when he was about 10 months old. At the time I was not aware that it would be much needed.
I rang RSPCA while I was a passenger in a car driving to a concert. So easy to set up and when I got returned home the policy documents were there waiting for me.
The claim process is so easy.
As result of my dog being allergic to the world and finding out his knees and hips are pretty messed up, I have claimed so many times it is etched in my brain. I claim online and anywhere between 3 - 5 days I get my 80% back ...Read more
1 comment
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PennySouth East Queensland, QLD
- 3 reviews
Not cheap - but fair
Not cheap insurance but great peace of mind and quick payout. Not a fight to get payment for covered treatment which is great. Been covered for 9 years and very happy with it.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Penny,
Thank you for providing your feedback, I am pleased to hear that we have been able to provide you with peace of mind and your claims have been met with ease. We appreciate you sharing your ... Read more
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PerriGreater Melbourne (Metropolitan), VIC
- 2 reviews
Highly Recommended
Had this policy for nearly 13 and nothing but praise for them. Claimed many times over the years and all were processed fast and efficiently without issue. My dog was diagnosed with 2 forms of cancer later in life and they covered 80% of the VERY expensive vet bills no problems. Which meant I could give my girl the very best care without the stress of the cost.
3 comments
Customer RelationsRSPCA Pet Insurance
Hi Perri,
Thank you for taking the time to share your experience with us. I am sorry to hear of your dog's health issues, however, pleased to hear that we have been able to provide support when needed... Read more
I have since lost my girl but even the euthanasia was covered which was amazing
Customer RelationsRSPCA Pet Insurance
Hi Perri,
I am very sorry to hear of the passing of your beloved girl and we really appreciate your kind words on your experience with us. I am pleased to hear that we have been able to assist with your claims, when needed.
Kind regards,
Alisa
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Absolutely love my full cover Pet insurance
RSPCA for 3 years now.
Great value, very happy
The first claim was a huge pain very drawn out, but after that every claim has been smooth and resolved quickly.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Michelle,
Thank you for taking the time to write your review. I'm sorry to hear of your previous claim, however, I am pleased that your experiences have since been met with ease. We appreciate you... Read more
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debbnsw
- 3 reviews
Excellent product
I have been with RSPCA pet insurance for 2 years I found it very easy to set up good value for money lodging claims very straight forward and didn't wait to long for money to be put into bank account very friendly and helpful on phone would highly recommend this product
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Debb,
We really appreciate you taking the time to share your review and recommendation, thank you. I am pleased to hear of the ease in which you were able to set up your policy and in submitting your claims.
Kind regards,
Jessica
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David
- 2 reviews
Only the best
Long time member have nothing but praise for the service and ease of all dealings.
Claim through online portal easy and prompt payment. Highly recommend
Our bella has diabetes and would be lost without this policy
1 comment
Customer RelationsRSPCA Pet Insurance
Hi David,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we can assist in providing support for Bella, when needed and of the ease in which you have been ab... Read more
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AnitaSydney, NSW
Don't waste your money....
I cancelled 2 policies recently. I believe RSPCA aimed not to pay and looked for any way to effect this.
Since then I have been told of a Choice magazine article which says they couldn't in good faith recommend ANY pet insurance.
Save your money instead and keep it aside for any problems with your pet down the track.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Anita,
I am sorry to hear you feel this way about your policies. We are always looking for ways to improve the service that we are providing to our customers and your feedback will assist with this... Read more
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SarahGreater Melbourne (Outer), VIC
Helped to extend my dog’s life
I originally got this pet insurance for my border collie thinking he’s very energetic, he may have an accident while jumping or running one day. Before his third birthday he had a seizure. He was diagnosed with idiopathic epilepsy shortly afterwards. I claimed medications, blood tests, MRI scans and vet consultations over the years. My premium did go up each year, however, the value was still there as I was able to claim back 80 percent of most things. I was disappointed that there was a limit on consultations and other things as I needed them frequently for his care. Overall, a great decision as RSPCA pet insurance helped me to extend my dogs life and take care of him for as long as I could.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Sarah,
Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to assist in providing support for your pet, when needed and that you have been ab... Read more
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JanisSouth East Queensland, QLD
Very good
We have only been with RSPCA pet insurance for a couple of hours. The cover was well explained to us. At this stage we cannot comment on making a claim.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Janis,
It's great to hear that you are happy with your new policy and that the cover has been explained to you well. Thank you for sharing your review with us.
Kind regards,
Alisa
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Find out how RSPCA Pet Insurance Ultimate Accident & Illness Cover compares to other Pet Insurance
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KevRichmond-Tweed, NSW
- 2 reviews
Vet claim
We have been with RSPCA FOR 2yrs and love the service and so glad we have your great service every little bit helps we didn’t have to wait that long and we received the cheque
Regards Janice and Kevin
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Janice and Kevin,
I'm delighted to hear of the great service that you have received and that your claims experience has been met with ease. Thank you for taking the time to share your review with us.
Kind regards,
Alisa
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Gizzard
- 4 reviews
Pet insurance RSPCA
RSPCA have been excellent with our little girl, they pay 80% of what the vet charges ( in like human medical insurance), now with in line submission they pay with in 36 hrs. We have been with RSPCA for 5 years, highly recommended
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Gizzard,
Thank you for your kind words and recommendation, we really appreciate it. I am delighted to hear that we have been able to provide support for your little girl, when needed and that we ha... Read more
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BarbaraSouth East Queensland, QLD
Great value, user friendly site
Good value compared to others viewed. Looked at 25 others. Had a bad experience with another insurer with a previous pet
User friendly site . I am a big supporter of rspca.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Barbara,
It's great to hear that you have found value in your policy and our user-friendly online portal. Thank you for taking the time to share your review with us, we appreciate your support.
Kind regards,
Alisa
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Petula Ann
- 2 reviews
Peace of mind for our much loved pets
I do feel our policies has been worth having, communication is very good. Having been with the company for at least 7 years and I feel very reassured if something happens to my dogs my claim will be honoured. I also like some of the cost of the insurance goes back to RSPCA to help take care of suffering animals.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Petula Ann,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with the peace of mind, knowing that your pets are covered and that we hav... Read more
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AshleyGreater Melbourne (Inner), VIC
Glad I got my pets insured with RSPCA
Customer service is very friendly it's no hassle at the vet. They submit all my claims for me and within a week I'm reimbursed. Have stayed with RSPCA for a few years now and haven't looked at changing
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Ashley,
I'm delighted to hear of the friendly service you have received from our team members and that your claim experiences have been met with ease. Thank you for sharing your lovely review with us.
Kind regards,
Alisa
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Gloria S.Hobart, TAS
- 2 reviews
It has paid for itself.
I filed a claim on Monday and received payment by Thursday. My cat Midas has had several visits to the vet this year. I’ve paid a lot of money and got my payments back in a speedy fashion.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Gloria,
I'm delighted to hear that your claims have been processed with ease and that you have found value in your policy. We hope Midas is doing well and appreciate you taking the time to share your experience with us.
Kind regards,
Alisa
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JanineHunter Region, NSW
It's great because I can claim yearly vaccinations
Claims take about 2days to reimburse, have had policy for 5yrs this October I think. We have another puppy from the RSPCA which I will be adding to the current policy
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Janine,
It is wonderful to hear that we have been able to provide you with suitable cover for the last 5 years and we look forward to covering your new addition. Thank you for taking the time to sh... Read more
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Could always be better
When our dog was young it was good value, however as she has aged our premium has doubled while the return has not changed, 75%. Vet prescribed wet food is not covered
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Janet,
Thank you for taking the time to share your experience with us. Just like humans, the older our pets get, the more likely they are to have health hiccups. Cats and dogs age faster than we do... Read more
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Lee
- 3 reviews
Policy excludes certain things. Not value for money
Was easy enough to set up harder to get some claims back. They improved online claims finally.
Some claims were a very long time being processed had to keep checking and if our submitted claim had an error they sent letter to tell us which took forever so we didn’t know there was an error.
Too expensive.
Been with them 8 years because my pets need to be healthy. RSPCA wants us to care for our pets, pay a lot of money but you can’t claim for certain things. This is why many people surrender their pets. Feel for pensioners trying to care for ol...Read more
2 comments
Customer RelationsRSPCA Pet Insurance
Hi Lee,
I am sorry to hear of your dissatisfaction in relation to your policy. You can choose to add our optional Routine Care Cover to either our Ultimate or Ultimate Plus Cover, and claim for benefi... Read more
Yes have all that too. When you have two dogs and they need all that $50 cover for one only item is ridiculous
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JenniferPerth, WA
Perfect cover for both my dogs. Service is excellent
I have had no hassle claiming from RSPCA. They do make everything simple and straight forward. From service to pricing to reimbursement. Thank you for giving us a peace of mind for both our dogs.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Jennifer,
Thank you for such a great review! I'm delighted to hear of the great service that you have received and that your claims have been processed with ease, providing you with peace of mind ... Read more
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Perfect pet insurance! Happy with claim process
This is the first time we own dog and I have made a right decision to have Rspca pet insurance right away after I got my puppy. The vet confirmed my dog has inflammable bowel disease at 8 months old age and luckily with rspca pet insurance, I don’t have to pay the high vet bills all by myself. I was able to claim 80% of the cost. Their claim process is very easy too. The vet clinic or hospital are able to do for us. We usually received the claim money within one week. I have been with Rspca pet insurance for a year now and really happy with them!
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Karen,
I am pleased to hear we have been able to assist in times of need for your dog and that your claim experiences have been met with ease. Thank you for taking the time to share your wonderful... Read more
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Questions & Answers
Teresaasked
I've had ultimate accident and illness cover since my dog was a puppy and have never made a claim he is now 2 yrs old and he has started to have a hacking cough every couple of hours he is up to date with all his needles and tablets my question is if it is kennel cough or similar is he covered by his pet insurance
1 answer
Customer RelationsRSPCA Pet Insurance
Hi Teresa,
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
Kind regards,
Alisa
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Customer RelationsRSPCA Pet Insurance
Hi Evie,
allergies and knee and hip troubles. Thank you for taking the time to share your experience and recommendation with us, we really appreciate it. Kind regards, JessicaIt is a pleasure to hear of the ease in which you have been able to submit your claims via the online pet portal and that we can assist in providing support for your pet, when needed for his ... Read more