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Reviews

4.4

569 reviews
5
(436)
4
(50)
3
(22)
2
(11)
1
(50)
  • Value for Money
    4.2 (465)
  • Transparency
    4.3 (440)
  • Customer Service
    4.4 (466)
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Evie

EvieCentral Queensland, QLD

I must have been Phsycic! The most used insurance cover I have.

published
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Penny

PennySouth East Queensland, QLD

  • 3 reviews

Not cheap - but fair

published

Not cheap insurance but great peace of mind and quick payout. Not a fight to get payment for covered treatment which is great. Been covered for 9 years and very happy with it.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Perri

PerriGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Highly Recommended

published

Had this policy for nearly 13 and nothing but praise for them. Claimed many times over the years and all were processed fast and efficiently without issue. My dog was diagnosed with 2 forms of cancer later in life and they covered 80% of the VERY expensive vet bills no problems. Which meant I could give my girl the very best care without the stress of the cost.



3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Perri
Perri

I have since lost my girl but even the euthanasia was covered which was amazing

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Perri,
I am very sorry to hear of the passing of your beloved girl and we really appreciate your kind words on your experience with us. I am pleased to hear that we have been able to assist with your claims, when needed.
Kind regards,
Alisa

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Absolutely love my full cover Pet insurance

published

RSPCA for 3 years now.
Great value, very happy
The first claim was a huge pain very drawn out, but after that every claim has been smooth and resolved quickly.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
debb

debbnsw

  • 3 reviews

Excellent product

published

I have been with RSPCA pet insurance for 2 years I found it very easy to set up good value for money lodging claims very straight forward and didn't wait to long for money to be put into bank account very friendly and helpful on phone would highly recommend this product

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Debb,
We really appreciate you taking the time to share your review and recommendation, thank you. I am pleased to hear of the ease in which you were able to set up your policy and in submitting your claims.
Kind regards,
Jessica

 David

David

  • 2 reviews

Only the best

published

Long time member have nothing but praise for the service and ease of all dealings.
Claim through online portal easy and prompt payment. Highly recommend
Our bella has diabetes and would be lost without this policy

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Anita

AnitaSydney, NSW

Don't waste your money....

published

I cancelled 2 policies recently. I believe RSPCA aimed not to pay and looked for any way to effect this.
Since then I have been told of a Choice magazine article which says they couldn't in good faith recommend ANY pet insurance.
Save your money instead and keep it aside for any problems with your pet down the track.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
 Sarah

SarahGreater Melbourne (Outer), VIC

Helped to extend my dog’s life

published

I originally got this pet insurance for my border collie thinking he’s very energetic, he may have an accident while jumping or running one day. Before his third birthday he had a seizure. He was diagnosed with idiopathic epilepsy shortly afterwards. I claimed medications, blood tests, MRI scans and vet consultations over the years. My premium did go up each year, however, the value was still there as I was able to claim back 80 percent of most things. I was disappointed that there was a limit on consultations and other things as I needed them frequently for his care. Overall, a great decision as RSPCA pet insurance helped me to extend my dogs life and take care of him for as long as I could.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Janis

JanisSouth East Queensland, QLD

Very good

published

We have only been with RSPCA pet insurance for a couple of hours. The cover was well explained to us. At this stage we cannot comment on making a claim.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Janis,
It's great to hear that you are happy with your new policy and that the cover has been explained to you well. Thank you for sharing your review with us.
Kind regards,
Alisa

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Kev

KevRichmond-Tweed, NSW

  • 2 reviews

Vet claim

published

We have been with RSPCA FOR 2yrs and love the service and so glad we have your great service every little bit helps we didn’t have to wait that long and we received the cheque
Regards Janice and Kevin

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Janice and Kevin,
I'm delighted to hear of the great service that you have received and that your claims experience has been met with ease. Thank you for taking the time to share your review with us.
Kind regards,
Alisa

Gizzard

Gizzard

  • 4 reviews

Pet insurance RSPCA

published

RSPCA have been excellent with our little girl, they pay 80% of what the vet charges ( in like human medical insurance), now with in line submission they pay with in 36 hrs. We have been with RSPCA for 5 years, highly recommended

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Barbara

BarbaraSouth East Queensland, QLD

Great value, user friendly site

published

Good value compared to others viewed. Looked at 25 others. Had a bad experience with another insurer with a previous pet

User friendly site . I am a big supporter of rspca.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Barbara,
It's great to hear that you have found value in your policy and our user-friendly online portal. Thank you for taking the time to share your review with us, we appreciate your support.
Kind regards,
Alisa

Petula Ann

Petula Ann

  • 2 reviews

Peace of mind for our much loved pets

published

I do feel our policies has been worth having, communication is very good. Having been with the company for at least 7 years and I feel very reassured if something happens to my dogs my claim will be honoured. I also like some of the cost of the insurance goes back to RSPCA to help take care of suffering animals.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
 Ashley

AshleyGreater Melbourne (Inner), VIC

Glad I got my pets insured with RSPCA

published

Customer service is very friendly it's no hassle at the vet. They submit all my claims for me and within a week I'm reimbursed. Have stayed with RSPCA for a few years now and haven't looked at changing

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Ashley,
I'm delighted to hear of the friendly service you have received from our team members and that your claim experiences have been met with ease. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

Gloria S.

Gloria S.Hobart, TAS

  • 2 reviews

It has paid for itself.

published

I filed a claim on Monday and received payment by Thursday. My cat Midas has had several visits to the vet this year. I’ve paid a lot of money and got my payments back in a speedy fashion.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Gloria,
I'm delighted to hear that your claims have been processed with ease and that you have found value in your policy. We hope Midas is doing well and appreciate you taking the time to share your experience with us.
Kind regards,
Alisa

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 Janine

JanineHunter Region, NSW

It's great because I can claim yearly vaccinations

published

Claims take about 2days to reimburse, have had policy for 5yrs this October I think. We have another puppy from the RSPCA which I will be adding to the current policy

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Could always be better

published

When our dog was young it was good value, however as she has aged our premium has doubled while the return has not changed, 75%. Vet prescribed wet food is not covered

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Lee

Lee

  • 3 reviews

Policy excludes certain things. Not value for money

published
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Lee
Lee

Yes have all that too. When you have two dogs and they need all that $50 cover for one only item is ridiculous

 Jennifer

JenniferPerth, WA

Perfect cover for both my dogs. Service is excellent

published

I have had no hassle claiming from RSPCA. They do make everything simple and straight forward. From service to pricing to reimbursement. Thank you for giving us a peace of mind for both our dogs.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Perfect pet insurance! Happy with claim process

published

This is the first time we own dog and I have made a right decision to have Rspca pet insurance right away after I got my puppy. The vet confirmed my dog has inflammable bowel disease at 8 months old age and luckily with rspca pet insurance, I don’t have to pay the high vet bills all by myself. I was able to claim 80% of the cost. Their claim process is very easy too. The vet clinic or hospital are able to do for us. We usually received the claim money within one week. I have been with Rspca pet insurance for a year now and really happy with them!

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Page 3 of 29
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Questions & Answers

Teresa

Teresaasked

Ultimate Accident & Illness Cover

I've had ultimate accident and illness cover since my dog was a puppy and have never made a claim he is now 2 yrs old and he has started to have a hacking cough every couple of hours he is up to date with all his needles and tablets my question is if it is kennel cough or similar is he covered by his pet insurance

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Teresa,
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
Kind regards,
Alisa

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