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Reviews

4.5

201 reviews
5
(165)
4
(11)
3
(6)
2
(3)
1
(16)
  • Value for Money
    4.3 (167)
  • Transparency
    4.4 (165)
  • Customer Service
    4.5 (167)
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Tayla

TaylaGreater Melbourne (Metropolitan), VIC

So far, so good.

published

I just recently purchased the Ultimate Plus for my puppy. Everything was super easy to set up, customer service (Hayley) was amazing. She knew everything, and was so lovely and educated on everything I asked her. She was definitely the reason I went with RSPCA. The price as well was very comparable with other companies, but the inclusions were definitely better with them. Not yet to claim, but so far I'm very impressed and happy with the service.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
marinon29

marinon29Greater Melbourne (Inner), VIC

Good value for peace of mind

published

Just taken out policy, helpful and knowledgeable staff that helped me through the process. Excellent value for peace of mind and although I have not claimed as yet, i was assured the claims is an easy process

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

Great Customer Servie

published

the customer service was excellent, i missed her name but she was super helpful and was the reason i signed up with you and not someone else. well done to your team.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Benjamin,
What a great review! It's fantastic to hear of the excellent customer service you received when speaking with one of our helpful team members. Thank you for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

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Amy

AmySouth East Queensland, QLD

Great service

published

The lovely RSPCA consultant was very thorough and answered all our questions in detail which made us happy with our decision to go with RSPCA pet insurance. Great competitive rate.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Amy,
It's fantastic to hear that we have been able to provide you with an affordable policy and that our helpful team member has left you feeling fully informed. Thank you for taking the time to share your lovely review.
Kind regards,
Alisa

Taylah

TaylahSouth East Queensland, QLD

  • 8 reviews

Awesome customer service

published

Absolutely beautiful customer service, not pushy like most insurance places are, they explain absolutely everything and whether or not a certain cover would suit. would highly recommend picking RSPCA for pet insurance

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Peter

PeterIllawarra, NSW

Customer service was fantastic

published

I only chose this cover because the lady, Irena was fantastic on phone. She didn’t force me, but instead have me all facts and even rang me back after I have a chance to discuss with my partner

Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Shorty

ShortyGoldfields, WA

New policy

published

Website issues so spoke to a really friendly staff member who made it easy to set up. I am happy that i have finally got pet insurance for my dog. Would recommend

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Helpful informative staff

published

Easy to set up with and spoke to a really friendly staff member. They Gave me all the information I was after and made the policy easy to understand. Would recommend

Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Tom Jones

Tom JonesNorth Queensland, QLD

  • 2 reviews

Great product which I hope I do not have to use.

published

I am very pleased with the advisor and it was an excellent experience. I pleased to be helping the RSPCA as my dog was a rescue dog too. The call was easy and my options were thoroughly explained.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Pet Insurance

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New policy

published

The policy was extremely easy to set up and the agent that assisted was both helpful and pleasant. I feel reassured that my new pet is now well covered against unforeseen issues that may arise

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Good price and services

published

Good price and helpful service.
Staff over the phone helped me out with questions I wasn't sure when quote online.
Well explained the matters with patiency.
Easy manage payment.
Nothing much to worry about.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Clarence,
I'm delighted to hear of the ease in which you were able to set up your policy with our helpful team member and that you were left feeling fully informed. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

Michele D

Michele DIllawarra, NSW

Great price great cover

published

Staff were friendly and fully capable of answering all my questions. Whole experience took approximately 10 mins and we were done. Couldn't be happier with the service offered. Not only did I purchase a great product for my dog but I am helping with the care of other less fortunate animals with their care.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Amazing level of cover!!

published

definitely easy set up, everything was in plain and easy to read sight. The lady I spoke to Hayley was absolutely amazing and so kind and caring!! 10/10 thank you! I’m glad I chose RSPCA now and I’m very content!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Eevie,
It's wonderful to hear of the fantastic service you received from our team member, Hayley, and that your policy was set up with ease to suit you and your dogs needs. Thank you for sharing your experience with us.
Kind regards,
Alisa

Angela

AngelaMetropolitan Adelaide, SA

Great customer service

published

Amy was very responsive and sensible. She let me take my time to reach a decision and promptly called back when I was ready to proceed with the insurance arrangements. Thank you. I highly recommend RSPCA pet insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Nadia

NadiaPerth, WA

not so happy!

published

I am not happy that dental surgery is not covered on the top cover! so now i have to put it on vet pay as well as paying for my premium!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Pet Insurance

Find out how RSPCA Pet Insurance Utlimate Plus Accident & Illness Cover compares to other Pet Insurance

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They help animals l love animals so l find it’s a good pet cover

published

I hope that this is a great pet cover hope l can say it a valuable cover for me l love animals so RACPA is a cover that is a great for me l can help the animals as l am cover at the same time

Claim MadeNo
Pet Type(s) InsuredDog
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Rita,
Welcome to the RSPCA Family! I'm delighted to hear we have been able to provide you with peace of mind for your pet. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

It was all great. Super friendly and helpful staff.

published

Yep - all excellent. I have just signed up so at this stage I don't have any feedback on the actual policy but the experience was brilliant. Informative, helpful and efficient.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Helpful Service

published

Was super easy to set up. I had called earlier and even got a call back close to arrival of my new pet to actually set up my policy. This customer service was above normal

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

This just what I need for my dog

published

Yes I think it is value for my money it was easy to set up I have just set up for pet insurance I have not made a claim as of yet and I hope I do not have to but it is there if I do

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Karen,
It's great to hear you have found value in your policy and that setting up your cover was met with ease. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

Lucy

LucySouth-Eastern Region, NSW

  • 2 reviews

Dog insurance Excellent

published

My Consultant was extremely helpfull who answered all my questions. She went through the policy very patiently. As I have had a poor experience with a previous pet insurance provider therefore was hesitant and wanted to ensure this was the correct cover for my 9 week old puppy Diesel, and piece of mind for me. Thank you so much for all your help. I hope this is a start to a great relationship with RSPCA pet insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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