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Reviews

4.5

206 reviews
5
(170)
4
(11)
3
(6)
2
(3)
1
(16)
  • Value for Money
    4.3 (170)
  • Transparency
    4.4 (169)
  • Customer Service
    4.5 (171)
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Reviewer Photos & Videos

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They help animals l love animals so l find it’s a good pet cover

published

I hope that this is a great pet cover hope l can say it a valuable cover for me l love animals so RACPA is a cover that is a great for me l can help the animals as l am cover at the same time



Claim MadeNo
Pet Type(s) InsuredDog
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Rita,
Welcome to the RSPCA Family! I'm delighted to hear we have been able to provide you with peace of mind for your pet. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

It was all great. Super friendly and helpful staff.

published

Yep - all excellent. I have just signed up so at this stage I don't have any feedback on the actual policy but the experience was brilliant. Informative, helpful and efficient.



Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Helpful Service

published

Was super easy to set up. I had called earlier and even got a call back close to arrival of my new pet to actually set up my policy. This customer service was above normal

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Pet Insurance

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This just what I need for my dog

published

Yes I think it is value for my money it was easy to set up I have just set up for pet insurance I have not made a claim as of yet and I hope I do not have to but it is there if I do

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Karen,
It's great to hear you have found value in your policy and that setting up your cover was met with ease. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

Lucy

LucySouth-Eastern Region, NSW

  • 2 reviews

Dog insurance Excellent

published

My Consultant was extremely helpfull who answered all my questions. She went through the policy very patiently. As I have had a poor experience with a previous pet insurance provider therefore was hesitant and wanted to ensure this was the correct cover for my 9 week old puppy Diesel, and piece of mind for me. Thank you so much for all your help. I hope this is a start to a great relationship with RSPCA pet insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Very good

published

I really happy with it n use it for our pet and tell everyone to join n get insurance for there animal and a get deal for there pets. Good

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Matthew,
I'm glad to hear you have found value you in your policy for your pet and we appreciate your recommendation. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

The reviewer stated that an incentive was offered for this review

Kieran

KieranGippsland, VIC

Trying to set up the policy

published

The policy was very difficult to set up online as the system would not process it. After several attempts I had to ring a consultant which was again a protacted process.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Kerry

KerrySouth-Eastern Region, NSW

  • 2 reviews

Our Babies needed protection

published

Yes I did as our pets are family and they needed to be covered
I didn't, not yet
Just started as we had gotten new pets and we wanted them insured to help us to protect them

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Kerry,
It's wonderful to hear that we have been able to provide you and your new pets suitable cover and give you peace of mind when protecting them. Thank you for taking the time to share your review with us.
Kind regards,
Alisa

Stewart

StewartGreater Melbourne (Outer), VIC

  • 3 reviews

Great cover for the dog at a reasonable price

published

The young Lady who followed up on my query was very good, she set up the policy quickly and efficiently. She explained everything in detail and made sure zI knew what the policy gave me and my dog.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Pet Insurance

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Rodney

RodneyWheatbelt, WA

Very happy, sign up went smoothly.

published

As stated, sign up was easy and uncomplicated. Feel a sense of relief that my newly arrived dog is fully covered for most eventually. I thank you. I compared your policy value against several others and found RSPCA’s to be best.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
danni

danniSydney, NSW

Pet Insurance x 2

published

So easy to sign up and get cover, very happy with what was offered and the 30 day cooling off period is great if there is a change of mind.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

Angela

AngelaGreater Melbourne (Outer), VIC

First Impressions

published

I've just started. Hope I never have to put in a big claim. Easy to set up through your representative Paul. He was very thorough, well informed, friendly and efficient.

Transparency
Customer Service
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Angela,
It's great to hear that setting your policy up with our helpful and friendly team member, Paul, was met with ease. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

Tearna S.

Tearna S.Sydney, NSW

  • 2 reviews

Worst Insurance Ever

published

I have the highest level of cover and the last 4 times my pet has been to the vet all for different things they have wiggled there way out of any reimbursement at all, one an upset stomach another a tooth abscess, swollen lymph nodes etc blood tests. Hopeless why bother having insurance.

Transparency
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Tearna,
I am sorry to hear of your dissatisfaction with your recent claims experience. We would appreciate the opportunity to look into your experience and have sent you a private message to obtain further information.
Kind regards,
Jessica

Insurance for 2

published

Just the right fit for us and for our 2 dogs. The service was efficient and prompt and we were happy with what was offered. We were happy to sign up and know that if we aren’t satisfied we have a 30 day cooling off period.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Wendy,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Alex

AlexGreater Melbourne (Outer), VIC

Quick and easy process, looking forward to never needing it but always knowing it's there.

published

It was very quick and easy to deal with the application team at RSCPA Pet Insurace. They were informative and stuck to the facts and even though they called me based off an electronic quote they were clear about making sure it was the right time to talk about pet insurance etc.
Hopefully, we never need to use the pet insurance BUT it does feel good having it there.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Pet Insurance

Find out how RSPCA Pet Insurance Utlimate Plus Accident & Illness Cover compares to other Pet Insurance

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Victoria B.

Victoria B.South East Queensland, QLD

Peace of Mind!

published

I researched several options for my little pugs' health, and in my opinion, the RSPCA policy was not only the best value but gave me that extra peace of mind for Ruby's health in case she becomes sick or injured.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

First time pet insurance

published

It was easy to set up. The lady explained the different policies to me clearly and answered all my questions. She was very patient as this is my first experience of taking out pet insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

First time purchaser

published

Policy was easy to setup
Allen was very nice and helpful, explained everything very clearly, thank you
First time purchaser, I read the reviews online it it appeared to be the best.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets-1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Jovan

JovanSydney, NSW

Great cover for my Rotty

published

Great customer service and policy was explained to me in detail I know exactly what the Rotty is covered for .its the first time I’ve got Pet insurance and there premium are very competitive.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Jovan
Jovan

After going through a couple of Pet insurances I believe that RSPCA insurance policy is the best available for my Rotty

Jovan
Jovan

Keeping you best friend safe and knowing that he has cover if he got sick or injured

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Pet Insurance

published

Everything was fantastic. The only thing was the lady mentioned something quickly about there being a first month free and never tracked back to it. It would of been nice to get that first month free or at least not mentioned, but nothing major.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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