RSPCA Pet Insurance Questions & Answers

Hi there,
Thank you for reaching out and I am sorry to hear this. I would like to have one of our team members look into this for you and discuss further. Can you please reply to my private message with your full name along with your most recent policy details and I will refer this to one of our team members to review and be in contact with you.
Kind regards,
Alisa

Hi Shae,
I understand one of our team members have been in touch and have resolved your request. If you have any further questions, please don't hesitate to reach out.
Kind regards,
Alisa

Hi Chrissy,
I am sorry to hear of your cats on-going health concerns and of your frustrations. I have responded to your private message and have escalated your concerns onto our team to look into your claim further with you.
Kind regards,
Jessica

Hi Margaret,
Thank you for reaching out and I am sorry to hear this. Thank you for your details, I have passed your request on to the relevant team who will review this for you.
Kind regards,
Alisa

Hi Margaret,
I understand a team member has been in contact and your request has actioned. If you have any further queries, please don't hesitate to reach out.
Kind regards,
Alisa

Hi Michelle,
I am very sorry to hear of the passing of your cat and wish to extend our sympathy to you. I will raise this with our team directly and have sent you a private message to obtain further information.
Kind regards,
Jessica

Hi Marc,
Thank you for reaching out, we appreciate the concerns you have raised. If you would you like to discuss your policy, and any financial hardships which you may be experiencing, please reach out to us via email to [email protected]
Alternatively, if you would like to provide your full name and policy details, I can arrange for one of our team members to reach out and discuss your policy with you.
Kind regards,
Alisa

Hi Teresa,
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
Kind regards,
Alisa

Hi Leedy,
You can choose to add our optional Routine Care Cover to either the RSPCA Ultimate or RSPCA Ultimate Plus Cover, and claim for benefits such as; Heartworm test or blood screen - $15 a year, FeLV/FIV test or urinalysis - $15 a year. Plus, a $50 annual benefit for any one of these routine treatments: De-sexing and Micro-chipping, Heartworm preventative medication, Teeth cleaning, Vaccinations, Council registration fees, Prescription diets or Alternative therapies. When you submit a claim, we do require the consultation notes of your vet visit and the itemised invoice. If you would like to discuss this further, please send me a private message noting your contact details.
Kind regards,
Jessica

Hi Cat,
Thank you for reaching out. RSPCA Pet Insurance has the following waiting periods when taking out a new policy:
No waiting period for accidental injuries, 30 days for Illnesses and 6 months for cruciate ligament conditions. The waiting period for cruiciate ligament conditions may be waived on application refer to the relevant Policy Booklet for more information.
If you would like to discuss this further, please respond to my private message with your name and contact details and I will arrange for one of our team members to contact you.
Kind regards,
Alisa

Hi Helen,
Thank you for taking the time to reach out to us with your query and I hope that your pet is doing well. I would like to arrange for one of our team to contact you to discuss this directly to confirm policy specifics. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Hi Helen,
Thank you for providing us with your details. I understand that a member of our team has been in contact and assisted with your query. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Jessica

Hi Anne_B,
Thank you for reaching out to us with your query. When submitting your first claim, we require your pets full vet history to assist in understanding aspects of your claim to ensure it is processed correctly and fairly.
Kind regards,
Jessica

Hi Jenny,
Thank you for reaching out to us with your query. We have certain terms, conditions, exclusions and limitations that help keep premiums low. These include, but are not limited to, conditions such as pregnancy, elective procedures, pet foods/diets, grooming and medical conditions that are present or that you were aware of (or that a reasonable person in your circumstances should have been aware of) prior to the policy commencement date or that arise during the applicable waiting period.
Kind regards,
Jessica

Hi Tarni,
Thank you for your question. When submitting a claim, you are required to include a copy of both the itemised invoice and the consultation notes from your vet visit. As an itemised invoice is required, you would need to pay for the treatment prior to submitting your claim.
Kind regards,
Jessica

Hi Micha & Rocky,
Thank you for reaching out to us with your query. The intention of RSPCA Pet Insurance is to help Cover unforeseen Vet Expenses associated with Pet ownership. However not all expenses are covered. If your pet has experienced yeast infections of the ears prior to the Commencement Date or during any applicable Waiting Period, it may be considered a Pre-existing Condition. Further information is available in our Product Disclosure Statement; https://www.rspcapetinsurance.org.au/RSPCA/media/Documents/rspca-policy-booklet.pdf or alternatively, I can arrange for a team member to contact you. If you would like a call, please send me a private message with your contact details.
Kind regards,
Jessica

Hi Sue,
Thank you for reaching out to us. I am sorry to learn of your experience when submitting your cruciate ligament form. I would like the opportunity to look into this further for you. Can you please send your policy number in a private message together with your contact number and I will arrange for this to be escalated to our Customer Resolutions Officer.
Kind regards,
Tess

Hi Donna,
Thank you for reaching out to us and I am sorry to hear that you wish to cancel your policy. I can arrange for a team member to contact you to discuss your request, if you could please private message me your policy number together with your contact details. Alternatively, you can contact our customer service team on 1300 855 150 Monday - Friday 8am - 8pm (AEST).
Kind regards,
Tess

Hi there, depending on your coverage type, up to 10% of your premiums go towards the RSPCA to support animals that aren't as lucky as your pets, for the first 12 months of your policy.

Hi Mary, thanks for getting in touch. Your attending Vet must complete all sections on the claim form following your visit so your claim can be processed. As per your Product Disclosure Statement, elective treatments and procedures such as desexing and pre-anesthetic blood tests are not covered unless stated otherwise on your Certificate of Insurance. If you have any more questions, please refer to our attached policy booklet or provide us with your contact number via a private message and we can organise for a team member to contact you to discuss further. https://bit.ly/2rfCEul

Hi Maria, thanks for your enquiry. You will need to pay the vet up-front and you can then claim up to 80% reimbursement for covered items.

Hello, please call our team on 1300 881 492 thanks.

Hi Aaron, thanks for the message. Each case is different. Have you submitted your claim? If you would like, we can have a member of the Claims Team contact you and give a status on your claim. Please send us your policy details in a private message on Facebook (https://www.facebook.com/RSPCAPetInsurance). Thank you.