After Australia Post lost the item, after 3 weeks they expect me to just wait indefinitely until the Police conducts an investigation apparently. The Police has better things to do. The tracking history shows as not delivered to right address, just resend the items and you deal with Australia Post. Ridiculous stand, if I pay for items i expect to receive them!

Buy directly from brand - skip this website

I shopped online at rushfaster and I am impressed by its super efficiency. I live in Melbourne. The bag was dispatched the next day of my order, and it arrived the day after!! Plus I got a very good deal for my bag compared to other stores. Careful packaging and quick online response too. One of the best online experience so far. I hope they can keep up the good work.

Had an issue with the first product I ordered (manufacturers fault, not theirs) and John from their customer support team was excellent. Ended up ordering a new bag and receiving a refund for the old one to put towards it. Couldn't be happier with the level or service provided. Well done.

Whenever I need a bag, iPad case or even a keep cup, I check rushfaster first. I love their review/unboxing videos. The communication and delivery is also spot on. Their customer service has also been great when I am waiting for stock to come in or have questions about products.

Tried to cancel order even though it was still in wharehouse they said I can’t, they said I could return it for full refund after It arrived, then when it took 10 days to arrive they blamed busy wharehouse and Australia post. Then I find out they won’t refund the original postage plus I paid the return, so am out of pocket $18 for something I don’t have and they wouldn’t cancel in the beginning.
Never again rushfaster.

Still waiting for an order done on Sunday. They didn't ship until Tuesday night. Now it is Thursday and I am still waiting. No contact number on website. Nobody on the chat on website either. Anyway. Maybe two stars is a bit harsh. But I really want my delivery and it should have been here on Wednesday at the latest. I am in Brisbane city.

I've bought from Rushfaster six times. Each time the product was even nicer in my hands than it looked on the website.
My last purchase was a gift. Turned out, I picked poorly. It was a nice bag but she already had two similar ones. I thought the return might be a hassle but no, the people at Rushfaster were friendly and helpful and made it dead-easy to send it back for a refund. (I ordered a replacement gift for my wife and fortunately, that one was a hit.)

I am a repeat customer to Rushfaster. Love their products, great quality, shopping is easy and shipment is quick. Highly reccomended, I have purchased for myself and as gifts and am never disappointed.

I tried to order an item from the Rushfaster website however was having (user) issues and was unable to finalise the purchase. I was contacted by Garance the next day and he assisted me with the purchase and ensured that it was sent that day so I was able to receive it in time before my trip! What a superstar. Service above and beyond can't ask for much more.

Thanks again Garance.

Ordered my Topo trip backpack two days ago and it has already arrived. No issue with product. Would definitely recommend to friends if they ask about rushfaster. Very pleased indeed.

Had a live chat before purchasing and excellent response and service. Made the order yesterday morning; received bags today! Packed in recyclable materials and bags are awesome. Love it; will return to buy more :)

Found this website after looking for the bag online and showing it cheaper than other sites. Bag was sent and arrived super quick and exactly as described. Would definitely use them again.

Excellent range of items. Ordered a laptop sleeve and it was even nicer than it looked on the site. Was sent the next day and arrived quickly

I made my first purchase from Rushfaster for a number of reusable cups for Christmas presents (over a number of different brands and designs). The site was easy to navigate and made my gift selection easy (I like the gift (for Her/Him) suggestions page). I was given good tracking notification, the products arrived within a few days, and haven't been hassled with unwanted direct mail since the purchase.

I ordered a number of Twelve South products from Rushfaster. My order was packed & posted same day and received the next (Next Business Day shipping selected). One of the products had a manufacturing fault, so I followed the online warranty returns instructions and received a replacement free of charge within a week of commencing the return process. A fantastic experience all round.

Not only was Rushfaster the cheapest I got a deal for free postage. Very happy with the service. The website was easy to navigate & they had a good selection of branded products. They kept me updated with postage information & within 3 days my backpack arrived. Love the new backpack & very happy with Rushfasters service,definitely would buy from them again

First time from the is company! very straight forward and quick delivery. I'll be using them again for sure :)

Have been buying from Rushfaster for many, many years and they've never failed me - they do customer care better than some high-end hotels - i've once done a warranty return and it was super painless, as was a recent special order which had been upgraded to free express shipping to ensure I had my purchase on my holiday. Makes me proud that they're an Aussie company.

I highly recommend using this company - they are reliable, have great service, very reasonable prices with regular discounts offered and fast traced and signature required delivery. Peace of mind for security of my purchase.

Thank you for a pleasant experience!