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RobSydney Australia
Blocked Sewer Line
We had a blocked sewer line, that was only apparent on Sat morning. I phoned a few companies around 9am, the first 3 only had a recorded message the 4th was Rustic, who said there was a call out fee for Sat, but they could get someone there between 2&4pm & I agreed. I received a call around 3pm saying they were leaving the previous job & would be approx 30min - Jarrod arrived at approx 3.30. Jarrod was able to clear the line then put a camera up the line to try & detect the source of the problem which turned out to be fine tree roots. These tr...Read more
ee roots were mainly removed with the waterblaster as it was removed from the drain. The total job was finished by 5pm. I could not speak high enough of Jarrod attitude. The job was not cheap but that somewhat expected when you need a plumber in a hurry.
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l1ammySydney
- 9 reviews
- 14 likes
Hot Water Tank Swap for Continuous System
Full disclosure:
I was offered 2 free movie tickets for this review, but the card said be honest.
Although the review below is generally good, right after dropping 4.6k on the new system I wasn't feeling that good about things, but definitely as I gain confidence in using the new system and that everything works (despite some nuances created by a previous plumber) I am feeling more justified in the spend.
The Job:
Swap out a 13 year old non-serviced Vulcan hot water tank for a brand new shiny Rinnai Enviro26 and pronto.
The Quote Process:
Polite and well presented guys comes, doesn't spend too much time looking at the details, but if asked for little hand holding will take you through the process.
...Read more
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RichardSydney
- Verified customer
Excellent Job !! The solar heat pump hot water system Rustic Plumbing recommended is fantasic!
The solar heat pump system Rustic Plumbing suggested replaced the old electric hot water service and there will be savings on operating costs on off peak rates and this also adds value to your home. The initial installation cost is more than a replacement electric service however over time you will come out in front, plus there is a significant rebate available through the renewable energy schemes which will offset part of the installation cost.
Rustic Plumbing were exactly what you want a plumbing company to be- fast, efficient, reasonably priced and tidy.
When I returned home from work on the day they started the job it was done and running perfectly.
Don't take any chances, just call Rustic Plumbing Solutions for any plumbing job.
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Great Service
Great company to deal with. Very friendly tradesmen who took pride in their work.
We would highly recommend this company.
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SarahSydney
- 5 reviews
- 1 like
Prompt, polite and excellent.
The rustic team spent several days at our home investigating and rectifying significant damage to our very old terracotta sewerage system. They completed the job very quickly and efficiently. All team members were polite and kept me informed as to the progress regularly. They behaved appropriately around my small children and I even talked to the children about what they were doing and why. The team even replaced all of the pebbles and steppingstones that had to be moved in order to excavate and Tidied up after themselves which I greatly appre...Read more
ciated. We would not hesitate to recommend rustic plumbing to our friends and family for plumbing works. We were initially shocked as to the costs of such works however I feel reassured that the problems have now been rectified appropriately and to a high quality. The team have also guaranteed the new pipes and will be able to return to inspect the works overtime to keep an eye on any further problems that may come up in the future.Similar opinion? Write a review on ieatwords.com.au!
Sally
- 2 reviews
- 1 like
Prompt service and quick solution!
Prompt service, Damien and Tom were friendly and efficient. Would highly recommend Rustic Plumbing Solutions. A big thank you !
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Jessie CSydney, NSW
- 4 reviews
- 2 likes
- Verified customer
Great work, professional service at a reasonable price
I had my sewage line relined recently and these guys were great. I had a another mob from another company come in before and was immediately charged just to stick a camera down the sewer line and jet blasting before they could even give me a quote which ended up more expensive than these guys
D(name omitted) pretty much turned up same day took one look and after the quote pretty much started work next day.
Their crew was professional and courteous and got the work done with minimum fuss.
Cheers.
J
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Professional service
Rustic plumbing has just completed some work on my duplex at my neighbors side. My neighbor was not home but their technician asked if I would like to check the work. When I did I was very happy with the finished product ( new hot water tank ) the work was neat and the tidy up made it like they were never here. What a nice tradie Damien was, the installation looks great.
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Urban EyeGordon
It's times like these you want to be in the company of people you can trust.
Who ever put that team together at Rustic Plumbing really knows what they are doing. I had a headache on my hands that money alone wasn't going to solve - It's times like these you want to be in the company of people you can trust. I was instilled with complete confidence that my headache was theirs to own and they were right in their assessment. I came away with a better solution than I expected and their experience and knowledge has saved me money too.
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LucySydney
- Verified customer
Great service, advice and attitude
Mark from Rustic Plumbing helped me install a new kitchen.
From the very beginning he was efficient, knowledgeable and helpful with the quote - pointing out a couple of things I hadn't thought of, and finding excellent and creative solutions for what is a quirky shaped kitchen! The work (plumbing and gas fitting) was completed efficiently and neatly and I am delighted with the results. When a part was missing from my gas cook-top Mark sourced what was needed and still completed the job that day. I will absolutely use them again, and recommend them to my family and friends.
1 comment
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Elizabethgosford
Total nightmare
We are on tank water and every tap they put in leaked,lost a lot of water though a simple job of connecting water tank to the pump, copper gas pipes laid on metal and otherwise unsightly installation, gas tank bleed valve left open to drain a 45 litre gas tank, holding a lit cigarette next to the known leaking gas while testing the leak, using threatening tactics to get paid their exorbitant fee despite having not finished the job, had to get them back time and again to fix their lack of workmanship. Three times left job without pressure testing.
Had to pay for a new plumber to come in and fix the unsafe errors they left behind.
Just a few examples as to why we would never use them again.
1 comment
David R.Rustic Plumbing Solutions
Hi Elizabeth,
Thanks for your feedback. I wish you would have called the office to advise us of this situation so we could have dealt with it straight away. The technician's that attended your proper... Read more
ty in Mt White have since been terminated due to not working to the usual high standards expected by Rustic Plumbing Solutions. We do apologise that you did not have a good experience with us however we believe this short term problem we had has since been resolved. If you would like to discuss the matter further please feel free to contact the office on 1300 702 224.Similar opinion? Write a review on ieatwords.com.au!
MaryHunter Region, NSW
- 2 reviews
Money! Money! Money!
Had hot water heater installed. Have to wait until tomorrow to see if it works. In the meantime Rustic Plumbing is very difficult to deal with financially. Couldn't wait for me to get money from super. Had to have it NOW. Don't ring them unless you can pay a high rate immediately.
2 comments
David R.Rustic Plumbing Solutions
Hi Mary,
Thank you for your feedback. As you are aware you contacted us on Saturday as you had a hot water issue. We attended the same day to find that the unit required replacement. As the suppliers... Read more
were shut on Saturday afternoon we had to return first thing Monday morning to complete your job as promised. You payed a 10% deposit on Saturday and the balance was due upon completion. It wasn’t until we had completed the job did you advise us that you couldn’t pay for 2-3 weeks. We offered you a payment plan to try and help you in your situation but you did not want to do that. We also wish that we didn’t have to pay for products on the same day but unfortunately we have bills to pay also. The reason you have no hot water today as explained is due to you being on off peak power supply and the cycle heats up over night. You will have hot water first thing in the morning, if not please don’t hesitate to contact us and a technician will attend your property free of charge to assess why. Once again if you had of advised us from the beginning of your situation we could of worked something out for you. We are sorry you feel this way.You do not speak the truth. I did advise you of my financial situation and the arrangements I could make. I was never told I had to have cash up front. I was told that you would issue an invoice. I s... Read more
aid I could pay within 7 - 10 days. Your technician did not tell me that was not acceptable. I was NOT told I needed to pay on completion. I was under the impression you would wait for me to withdraw from my super account. Your credit plan was misrepresented to me. I was told it would be at no cost to me. Ha! Upon further examination I found: Set up fees. Monthly fees. Transaction fees. No thank you. Your finance arrangements are definitely on the nose. Also, on the bright side, your technician was wrong. I had hot water almost immediately. It smelled, but I suppose that's the "New Product" phenomenon. Also, he left bits of the old water heater behind. I was able to clean that up myself and I do not want anyone from your company on my property ever again. I will not call you again and I will tell my friends.Similar opinion? Write a review on ieatwords.com.au!
Highly recommended
So pleased with their prompt and professional service. The guy that did the job were so friendly, and explained to us what they were doing. I would definitely recommend this company to my friends.
1 comment
David R.Rustic Plumbing Solutions
Hi Bill,
Thank you for your kind words. We are pleased you had a great experience with our team and look forward to helping you in the future.... Read more
Kind Regards The Rustic TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great team of professionals
These guys prioritised our call due to the urgent nature and predicament we were in. Very helpful and displayed integrity in their work and attitude. No hesitation in recommending this company for plumbing solutions.
1 comment
David R.Rustic Plumbing Solutions
Hi Margo,
Thank you for your lovely review. It was a pleasure to help you.... Read more
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JohnPSydney
Rustic were good!
Rustic gave me advice that saved me $1200 compared to a previous quote and were always turned up on time. And the word done was great quality and they fixed other problems I hadn't noticed. :)
1 comment
David R.Rustic Plumbing Solutions
Hi John,
It was a pleasure helping you save some money. We will see you next time you have an issue.... Read more
Kind Regards The Rustic Team.Similar opinion? Write a review on ieatwords.com.au!
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Steve StonehamSydney, NSW
- 4 reviews
- Verified customer
Totally Reliable honest Efficient Plumbing Service
Had two massive jobs done in the last 3 weeks - sewer line to the house and hot water replacement. They came out to quote when they said, and did the job the next day. The workers were knowledgeable and polite and VERY hard-working. Lachlan, Corey and Damien just finished the big hotter service replacement and new piping, electrics, and removal of all the old system. They were fastidious and thorough gentlemen. I recommend this company and have already recommended it to my father-in-law's bowling club. Invoice Ref 01173
1 comment
David R.Rustic Plumbing Solutions
Hi Steve,
Thank you for the kind words and for recommending us to your family and friends. Your feedback is greatly appreciated.... Read more
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Happy customer
Thanks to Lachlan, Fergus and Ryan who did a great job with the blocked sewer drain, water pump filter, two new toilets installed. They were on time, explained everything which needed doing, gave a very reasonable quote and left everything clean and tidy. Friendly service with a smile :)
1 comment
David R.Rustic Plumbing Solutions
Hi Angela,
We are glad you had a great experience with Rustic Plumbing and really appreciate the kind feedback. Thanks again and we will see you next time you need a Plumber.... Read more
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ArtemisIntNewcastle NSW
- 2 reviews
- 1 like
Star quality service & staff
From the get-go our experience with Rustic Plumbing was excellent. The estimator, Damien, arrived punctually, delivered an accurate explanation for works to be carried out. Wrote a detailed quote out for us then & there. We agreed to the price & job description and set a start date for the following working day.
Again Damien arrived punctually to set up his tradesmen, who all arrived well prepared. Team leader Lachlan had a lovely courteous manner & was amazing in going above & beyond each day to ensure we were happy with each stage.
I coul...Read more
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ChrisBerowra
Highly recommended reliabe plumber!
When we purchased a new property we asked Rustic Plumbing Solutions to come in a check out a few things.
The plumber turned up on time, listed to our concerns and investigated accordingly.
He was friendly, polite and efficient. After explaining the situation to us we gave him the go-ahead to commence works and he took care of everything as expected.
Its always hard to find trustworthy trades but i felt comfortable with these guys from the first phone call and I would not hesitate to use them again.
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RingoSydney, NSW
- 2 reviews
- 1 like
Very professional tradesmen
I rang up with an emergency problem they answered the phone in a friendly and efficient manner to which they informed me they would send a plumber out straight away in the time slot I was given. The plumber even gave me a courteous call before their arrival. Once they diagnosed the problem not only did they give me one solution they gave me several based on different budgets providing me with several options that may best suit my needs. They were up front and said they could have the work done as soon as it was suitable for me. They were very p...Read more
rofessional and courteous. Great quality tradesmen and hassle free job. Would definitely recommend rustic plumbing solutions to all my family and friends as this is what they provide fantastic plumbing solutions backed by their 25 yr warranty what more could you ask for.Similar opinion? Write a review on ieatwords.com.au!
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David R.Rustic Plumbing Solutions
Hi Lucy,
Thanks for your review. Mark is a great technician and an asset to our company. Thank you for choosing to use Rustic Plumbing Solutions, we look forward to helping you in the future. ... Read more
Kind Regards The Rustic Team.