Reviewer Photos & Videos
Next day delivery AMAZING
Purchased products after lunch, got notified product la sent that afternoon.
I got them the next day. SO IMPRESSED
I am in a non metro area as well.
Thank you RY I will be back.
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SamSydney, NSW
Terrible Service
My order never arrived. Australia post declared it as lost and said that they would refund the money to ry if ry claimed it from them. Ry refused to help me. Even though this would logically be good customer service. So I would recommend avoiding this site
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CUSTOMER
- 2 reviews
sending faulty products & terrible customer service
I recently purchased a hair iron that was sent faulty, had to pay for it to be returned and asked customer service rep 3 times to confirm a refund she said yes then they failed to communicate my returns and ended up sending me back the item, I then bought this to their attention and they insisted I pay to send back the item that they wrongly sent me. The customer service rep lacked knowledge and had poor communication skills.
I would not recommend buying from here!
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StephSydney, NSW
Definitely Recommend
Very easy to navigate, I have placed multiple orders with this company, my order always arrive on or before the expected date. Love the Evo range I would highly recommend especially for curly hair
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SharonWestern Australia
Easy!
I love how there’s such a variety of products on one website! Opposed to shopping from so many different websites and spending more money on shipping at all these different websites.
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Genna M.South East Queensland, QLD
Highly Recommend
Great company, website is easy to navigate, the product I ordered was as described.
Good communication with delivery and arrived quicker than I expected.
Great price point and I highly recommend -
5 stars Ry!
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RoseGreater Melbourne (Outer), VIC
- 2 reviews
Best value
I have shopped with RY for a few years now and never had an issue to complain about.
I purchase mainly Haircare products and find I can checkout the latest products conveniently.
There is no way I could get a better way of finding out about new products from my Hairdresser!
Always good value and excellent specials.
I don't bother shopping elsewhere as I can purchase conveniently and safely online and know I will receive my order quickly which is great for when I'm running low.
Rose
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Huge product range, great service
I've been ordering from ry.com.au for a while now and I'm always impressed with their quick delivery! They have a huge range of big name skincare brands and the best prices online. RY is my go to skincare and beauty store.
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Shenae P.South East Queensland, QLD
My fave online salon
Always shipped super quick and it's the cheapest I've been able to find my Dermalogica BB cream anywhere (use this religiously) - also good for discounted hair and other skin products - definitely my go-to, always :)
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TheresaPerth, WA
Great prices and products and delivery
Awesome delivery time, great products and great specials. I have absolutely recommended this website to friends. Best of all is the price can't be beaten on other websites. I know this from experience
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One-Stop, Zero Fuss!
Vast product range, low prices, excellent customer service & the fastest shipping. Even before I make an order I know that RY has exactly what I need & that reliability is second to none in online beauty trading. RY has quickly become the only store I need to get all my skincare, makeup & hair products. Having one place that has everything I need has saved me money as well as time spent traipsing from store to store. It’s obvious where the money I save is invested; just don’t tell my partner.
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ConsumerbemeGold Coast
- 3 reviews
Great service and prices!
Super well priced, quick delivery. RY is my go to for hair and skin products. I’ve not found cheaper prices for Olaplex, Wella, Evo, The Ordinary, Dermologica, Illamasqua - highly recommend.
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Absolutely love it!!!!
The RY online store is absolutely incredible, I was able to find my product very easily with minimal navigation, the olaplex range is what I got and I FREAKING LOVE IT!!! It's incredible!!!! My hair feels absolutely amazing and transitioning to platinum blonde using this product has been amazing!!!
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Jenna
- 2 reviews
Love this website.
Easy to move around the website. Loads of products available for different skin types. Absolutely love the stuff I received, been using them daily. Will be buying again for this website
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- Verified customer
Damaged item received twice after waiting for a replacement
The hairdryer I ordered was damaged on arrival (it had a dent). I contacted the support service through chat and they offered to replace the item. After many days of wait, paperwork, chasing up the item, it arrived back today after 13 days of wait and to my surprise they sent me exactly the SAME damaged item. I am so disappointed with the mediocre customer service received so far and now this insulting "replacement". This all seems like a bad joke!
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Deo R.Greater Melbourne (Outer), VIC
Bought what I want and in cheapest price plus got delivery next day after placing my order
Everything is good, I have got everything what I want to purchased and in best and cheapest price and this site having everytime an extra discount as well on some of the products
1 comment
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NatNew South Wales
So easy, I put it in my hair and my curls are done!!
I got exactly what I wanted. Loved the free sample. It was a nice touch. I was so happy with how easy it was to find and cant wait to buy from Ry again.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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Customer service excellence
The RY site is simple & easy to use . I have always found the products I am looking for with ease . I shop mostly for skin care however recently purchased some makeup tools & hair care - I was amazed at how many products were available . There were some products that I couldn't find however I have access via other shops & was really just checking to see if they were stocked by RY as I find RY so convenient .
Very satisfied with my products . I love getting my favourite products at a discounted price & recently received gifts with my purchases ...Read more
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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Bel ScullyHunter Region, NSW
- Verified customer
Great Range of Products at VERY Reasonable prices, with fast & Reliable Deliveries!
I've used RY many times to purchase a range of Hair & Skin Care products. Mostly from 'The Ordinary's' great & affordable range, which my skin & I just LUV! The items always arrive in under 3 business days & are packaged nice & securely. RY pass on the discounts, reward loyalty & make on-line ordering a snap. It's a 'No Brainer' & huge time saver for today's working woman. Their product BLOG is not only entertaining but offers helpful info too. Thanks RY!
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
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Jill58SYDNEY
- 2 reviews
Crazy about Olaple
This site is a joy to navigate. I was looking for Olaplex hair repair products so focused on that. The product came in super fast time and I was so happy with the results and the price that I immediately ordered more.
I have since ordered skin care which again came promptly but have not yet been able to start using. There were so many wonderful looking products, I found it a difficult choice.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
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Questions & Answers
GlendaHallasked
On the 28/11/2019, my visa account shows 2 payments of $164.22.Paid to WWW.RY.COM.AU.GB.
Could you please advise what product the payment was for and why there were two payments?
My email is
[email protected]
Thanking you
Regards GlendaHall
No answers
Chantelle L.asked
Order number is 174061705
I emailed about my order, it hasn’t been processed yet. But have just noticed in the new “The balm take me me home bronzers have ingredients I’m very allergic to. Please can I either cancel the order, or swap for The balm Bahama mama” as it’s the one I’ve always used for years with no problems. Thankyou
1 answer
Del G.Ry.com.au
Hello Chantelle,
I am sorry to hear this, I have just dropped you a message privately regarding this. Please sign in to view this and I can look into this.
Cheers,
Matt
Nessyasked
HI, I have placed an order for GHD 6 days ago, it says the items have been dispatched but I havent received any notification of it. Have tried calling the customer service in NZ but no one answers the phone and they havent replied to my emails. Getting fed up as I need the items soon as heading away, if I had of known it was going to be this hard would have purchased them elsewhere!! Please can someone reply to me.
2 answers
Congrats! Next time read reviews about them. Not the best place to order
Del G.Ry.com.au
Thanks for taking the time to leave your review Nessy, I am sorry to hear of this matter.
Please can you respond to the message I have sent you and I can look into this.
Cheers,
Matt
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Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
Have a good day, Matt