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Reviews

2.6

25 reviews
5
(8)
4
(1)
3
(2)
2
(2)
1
(12)
  • Transparency
    2.7 (7)
  • Customer Service
    3.9 (8)
  • Trip Completed Yes (9) · No (0)
  • Ease of Booking
    3.5 (8)
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MegC

MegCVictoria

  • 3 reviews

Very poor standard for Melbourne

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Jimmy Jay

Jimmy JayAU

  • 36 reviews

Great staff

published

Have stayed at Rydges Swanston Street in Melbourne on numerous occasions always found the staff to be outstanding and very helpful. Rydges Swanston is located across the road from a tram stop that has trams every minute also easy walk to Lygon Street for all the Italian Restaurants.

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Outstanding

published

Good staff, close to transport restaurants easy walk to city walk to Lygon Street Italian Restaurants Good sized rooms great coffee value for money meals close to 7/11 competitive prices

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Tony

TonyIllawarra, NSW

Very Disappointing Rydges

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Qld Ash

Qld AshSouth East Queensland, QLD

  • Verified customer

Different to other chains I've experienced

published

The positives great, friendly attentive staff from reception, room service etc, cannot fault this. The food made by the kitchen was delicious and generous too. The room however, for the cost was very disappointing. The air conditioning vent was very noise continuously. The queen bed raised too high I could barely get in or off onto floor so elderly Dad was forced to sleep in single bed. No decent table to dine in for 2 people, Smart TV difficult to work out, felt sterile and boxed in. Cannot justify exorbitant room rate even for City

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Trip Completed Yes
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Mim

MimMelbourne

  • 24 reviews

Not just shabby. Dirty too. Geelong Rydges

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The Geelong Rydges is shabby. This doesn’t excuse the dirty furniture. The arm chairs are stained, one has a hole AND they need a vacuum at the top part as dust has collected. They look worse than train seats! Yuk. The carpet has seen better days. The excuse given is that the hotel is undergoing renovations.

This hotel is an embarrassment to the Rydges brand.

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Jet

JetAustralia

  • 19 reviews
  • 9 likes

Rydges Cairns

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Debbie60

Debbie60AU

  • 2 reviews

Thoughtful staff

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Great weekend at Ridges Adelaide, it was our Anniversary and was greeted with a bottle of wine on ice which was totally unexpected. Thank you Charlotte and the staff for all your friendly help. Ian C

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64 and 65

64 and 65Perth, WA

  • 3 reviews

Tired and noisy

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Rydges Adelaide. Stains on carpet, furniture worn and dirty, very noisy at all times of day and night. Booked a superior room with park views. The balcony overlooks a very busy road. The shower requires you to step into the bath, a big trip hazard. The shower area is so small that my wife and myself have bruises from hitting the soap holder, taps and even the very low ceiling! The pictures look nice but the reality is an hotel that badly needs a makeover.

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Mario and Charmaine

Mario and CharmaineGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Zero star if I could

published

We checked in 1 night to Rydges Geelong, they charged us TWICE of the cost. And up to now its been 3 weeks of waiting for the money to be refunded back. Very inconvenient stay and such a hassle to get our money back.

The air condition is also not working even they have moved us to different room still not working.

Will never go to rydges again!

Trip Completed Yes
Booking Type Accommodation
J.Shryane

J.ShryanePerth

  • 2 reviews
  • 6 likes
  • Verified customer

Dodgy Company

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Ian

Ian

  • 4 reviews
  • 6 likes

Lousy customer service

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Left a phone charger in our room. Contacted reception after arriving home(45 mins after leaving hotel), said they would mail the charger to me. Never heard from them again.Rang to ask what was going on. No explanation. When I e-mailed the contact for Rydges they didn't even bother to reply. Can you give a rating of less than 1 for customer service? Obviously they make enough money to not care. If you stay check your thoroughly before leaving. Never again.

ZACK

ZACK

  • 4 reviews
  • 7 likes

Rydges Sydney airport

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sam L

sam LWollongong

appalling behaviour By head staff members towards other employees

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A recent Trip to Rydges Jindabyne i found the treatment of employee but upper staff members 2 girls was revolting total abuse of power. I will never use Rydges Jindabyne again if this is how they treat the staff members by taking away Hours for not staying back and drinking with head chef and management these ladies abuse their power. I cant believe a large company like Rydges would allow this to happen in one of there hotels

Rydges Melbourne hotel Terrible hotel room what a shocker!

published

I have just checked into my hotel room at Rydges, and have noticed that the air conditioning, bedroom and shower area is well below the standard that has been advertised.

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Tonian

TonianAU

  • 3 reviews
  • 4 likes

Rydges Sydney Airport Hotel

published

Everything I needed for a perfect night with convivial impeccable staff
Incidentally
most conveniently located at Sydney Airport - handy for me between international and local flights

Shanek

ShanekMelbourne

  • 5 reviews
  • 6 likes

Never Again - Rydges Adelaide

published

Despite being a Priority Rewards member, we were given a room which was so far from an acceptable standard and despite a complaint made during the stay and one after - we have never been contacted to discuss.
Don't get me wrong the room was clean but the location of the room and the noise was a joke.
No response from the hotel or the customer service line is unacceptable and unprofessional especially when a long term loyalty member.

Lou

LouTasmania

  • 27 reviews

Sydney Airport, a perfect stop over.

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A convenient location outside the domestic terminal. They offered a free transfer from the international terminal or $6 if you pay. Great value to any other means of transfer. You must print & give or copy to your phone & show to enter the bus. Check in was super quick and the room was wonderful. no slippers and a bare bathroom but very comfortable and quiet. I loved the view of the runway...ensure you ask for a high floor. Breakfast is very nice, no other meals tried. A worthwhile stay if needing a connecting flight.

Miss J

Miss J

  • 3 reviews
  • 1 like

Rydges Parramatta - not the best Rydges to stay at

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KJay

KJaySydney

  • 6 reviews
  • 2 likes

Rydges "Dream" beds are AMAZING

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I stayed at Rydges World Square Sydney a while back now, and I have to say - I travel a lot for work, I've stayed in average hotels, seedy hotels and all of the ridiculously lavish ones as well - and this hotel has the absolute best beds of any hotel I have ever stayed with! Ridiculously comfortable, I had the best night sleep ever! Apparently you can buy them - so I'll be checking that out when it's time to upgrade FOR SURE!

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