105 questions from our users
Hi the head of my mop has become detatched from the pole how do i reattach it?
Thanks
Hi Prue, if above tip was not successful please contact our CS team at [email protected] Thanks!
Hi. The same thing has happened to me. Neither of the two connectable parts are malleable - there's no give in the plastic at all??
can I purchase a replacement bottle
Hi Liz, Please contact us directly on [email protected] and Im sure we will be able to help :)
My spray mop head has come all the way off and I can’t seem to get it back on. Have I broken it? Or is there a way to get it back on?
Hi Jennie, thank you for messaging. Generally they will need replacing if that occurs but if above suggestion worked I'd be very intrigued to know. Thanks
Can you replace the seal it has become water logged and when i fill it it takes forever to put back inside properly is there a replacement part
Hi Nat,
Our products come with a 2 year warranty, if you can complete the required details under "Contact Us" on the Sabco website so that you get a reference :-)
Thanks, Stacey
Hi, can I buy a replacement pump for my Sabco spray mop. Mine has developed a crack around the join.
Hi Mark, I have had this happen three times, Twice I bought new mops. The third time I stopped being mad and decided time to get even. Emailed Sabco and was put in contact with the most helpful person...
Read more you could ever meet. Stacey, I supplied all the relevant photos and my receipt from Bunnings and she sent me out a new pump. Good luck. David.Hi Mark,
Firstly I’m so sorry to hear this has happened, it’s certainly not the experience we want you to have....
Read more Our products come with a 2 year warranty, can you please email me at [email protected] with a screenshot of this conversation a photo/video of the issue you're experiencing and your full name address and email. Alternatively you can complete the required details under "Contact Us" on the Sabco website so that you get a reference :-) Thanks, StaceyThanks David :-)
Hi seems like a common problem for spray to stop working. I have primed mop, and spray works.. is there a way to fix this other than have to replace the whole thing.. such a waste
Hi Catherine,
Firstly I’m so sorry to hear this has happened, it’s certainly not the experience we want you to have....
Read more Our products come with a 2 year warranty, can you please email me at [email protected] with a photo/video of the issue you're experiencing and your full name address and email. Thanks, Stacey :-)Why is the sabco swish superSpray mop out of stock everywhere ? I’ve only had mine 8 months and sprayer has stopped working. I tried cleaning all parts but it didn’t work. What can I do if I can’t buy another?
3 of mine stopped working in less than 2 months so your doing better than me if we have to go to all the trouble they expect us to go through to try and fix the issue ourselves first its not worth it just buy a KOH
The base of our mop has come off and we are finding it impossible to clip back on. Is there a trick to it?
I have no idea but I recommend buying a KOH MOP its a better brand I've had nothing but problems with anything sabco especially their mops
Hi Willow,
I have sent you a PM as i would love to assist you resolving your issue.
Hi, we have the exact same issue. The base has come off and there seems to be no way to click back on. Is there a trick to it? Nothing is broken but just won’t connect back!
The mop head came off while I was trying to remove the pad, please, how do I get it back on? I love my mop I have only gotten to use it twice, I’m very sad, please help
I have mo idea Buy another brand koh is the best thats what im buying next sabco just doesn’t cut the mustard im afraid
Hi Lou,
I am so sorry about that, that's not the experience we want you to have with our products. Here is a video on how to re attach the mop head: https://www.youtube.com/watch?v=tiwbuc_eeMQ...
Read more Please let me know how you go and if you have any issues please reach out here [email protected] Cheers,The head for my Sabco spray mop detached from the handle while I was removing the cleaning pad and is impossible to reattach. Is there a special knack for reattaching it? I've only had the mop for about 2 months. Thankyou.
Hi i have no idea but what i would recommend is buy a KOH mop they are the best and seems sabco dont care to much about their customers because im still waiting for a reply after sending them photos t...
Read moreake my advice and dont buy sabco they are rubbish im a cleaner and 3 of my sabcos dropped once and stopped working instantly im going to buy a koh spray mopThanks Willow, hopefully we both can receive a reply from Sabco soon. I did used to have a Koh mop which was fantastic. It broke after a few years though so bought a Sabco one conveniently via my lo...
Read morecal supermarket. Waiting for delivery doesn't seem so bad after all if Sabco mops only last a couple of months!Hi Steph,
Sorry for the late reply, and about what happened, that's not the experience we want you to have with our products. Here is a video on how to re-attach the mop head: https://www.youtube.com/watch?v=tiwbuc_eeMQ...
Read more Please let me know how you go and if you have any issues please reach out here: [email protected] Cheers,H i there The bottle on my Sabco spin mop has a crack in it, where can I get a replacement? It's a great mop, I'm very happy with it.... I bought a sabco because I had a similar problem with another mop (Valeda) and could not get a replacement bottle when it spring a leak. Hopefully I won't have to buy another one. Regards... Anne M.
Hi Anne,
I am really sorry about that, that's not the experience we want you to have with our products. Can you please email me at [email protected] with a photo of the cracked bottle and a screen...
Read moreshot of this conversation? I am sure I will be able to help you.We bought this mop about a year ago and now it’s leaking everywhere. When we let it stand we come back to find a pool of water which had leaked out through the bottom. It seems to be spraying fine but just not holding the water in (we leave it standing upright fyi) - any tips to stop this leaking?
Hi yes one of mine has the same problem apparently the KOH spray mops are the best i think ill get one
check if the little white gnomic in the head where the bottle screws in .if this is missing it will leak
Hi Ange,
Sorry about that, this is really annoying and that's not the experience we want you to have with our products. Can you please send me a video at [email protected] with a screenshot of thi...
Read mores conversation? I am sure I will be able to help youHi,I have had the spray mop for about a year. While removing the cleaning pad, the head was detached from the stick. I tried putting it back but couldn't do so. Is there a way to do it?
Hi Rumin,
Thank you for your message, I can see how frustrating this could be. Can you please send me a video of the issue you're experiencing in order for me to be of further help? You can send me t...
Read morehe video and a screenshot of this conversation at [email protected]Tried to get the bottle out to refill after using for 30 mins and the end head has unclipped from the stick, how can this be fixed?
Hi Lachie,
Thank you for your message, can you please send me a photo/video of the issue you're experiencing? You can send an email at [email protected] with a screen of this conversation too ...
Read more Thank youCan you please post an answer to this question I have had the same problem and can’t get the head back on
Hi, I previously purchased a Sabco spray mop and loved it! However, it soon stopped spraying and we couldn't fix the issue. I recently purchased a replacement but it has also stopped spraying. I have tried to clean, flush and prime as per your video instructions but it hasn't worked. Could you please provide instructions for how to receive a replacement bottle?
Hi Lauren,
Thank you for reaching out and sorry to hear about that, that's not the experience we want you to have with our products. Can you please send me an email at [email protected] with a vid...
Read moreeo of the issue and a screenshot of this conversation?Hi
My Sabco Super Swish SAB31074 spray mop stopped spraying after only 5 mins of using it. I did the priming trick and it sprays fine without the bottle, but once I Insert the bottle, it doesn't spray anymore.
I am using water mixed with some floor cleaner.
Should I take it back to Bunnings (where I bought it) to replace/ buy a new bottle?
Easiest way is to take it back, but this happened to me and it was the floor cleaner that had gummed it up.
I ran hot water through and over both the bottle and also the part where the bottle inserts into the mop on the mop itself.
Thanks, all good suggestions!
I did do all that but no change. The most annoying part is that this was the first time I had used the mop.
Hi Brad,
I am really sorry this has happened to you, that's not the experience we want you to have with our products. ...
Read moreOur products come with a 2 year warranty and I am happy to send you a replacement part, could you please send me a photo/video of the issue? Thank you :)I followed the YouTube instructions to add water to clean the nozzle I placed hot water to clean it. Woow works fine without the bottle but as soon as I place the bottle the spray is very weak.
Hi Michele, thank you for trying! I think the issue could be the pump or the bottle so I am happy to send you both if you can provide me with your home address, email address and/or phone number for tracking purposes :)
I have already emailed you about it yesterday. I believe the bottle nozzle is the problem. I tried to remove it to clean it but it’s not removable.
Hi Michele,
I am sorry I don't know which email address you sent the email to but I can't find it. Can you please send it again to [email protected]. I am sorry if this is an inconvenience, howeve...
Read morer I just want to be able to help you the best I can. CheersPlease help the base of our mop has come off and we are finding it impossible to clip back on. Is there a trick to it?
This happened to me to Rebecca and I couldn't get it back on either. Have a chat with the company and I'm sure they will help you out.
Hi Rebecca,
I am happy to help you! Can you please send me an email at [email protected] with a video of the issue and a screen of this conversation? ...
Read more Thank you :)Get an answer from our members and Sabco representatives
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