Prompt & Professional
Needed to replace old hot water system rang at close of day- told next day between 10-2.
Next day promptly @10 tradesman arrive. John was friendly professional, friendly. Completed job & cleaned up the mess. Very impressed
- Repairs, Servicing and Installation
- Verified customer
The heater installation cause my loss
I replaced my 15 years old electrical heater days ago by same day hot water. they came in quickly. Removed old heater which caused some water leakage on floor. Ok,normal. I gave them several old towels for clean the water. The tech isolated the water supply into the heater during this work. When tech finished work they left all the rubbish at my home. Ok, I can clean it. After the left I felt water under timber floor. I tried to search where is water from. Finally I found the water isolation valve was leaking. The valves seal was broken I guess.... I am not happy this tech/service he knew the leakage and did not tell me but leave. This leakage caused my loss, floor deformed, and replaced the isolation valve. I feel the tech did not have a service spirits. Now no use to argue with them as they denied though I called them.
The reviewer stated that an incentive was offered for this review
Great service and honest!
Was told by another company that h/water couldn't be repaired! S/Day h/water came out,tested the system to find it was the thermostat. Was repaired at a fraction of the cost!thank you guys,would highly recommend this company!
So good to deal with honest reliable people! Karen
They really mean same day!
We are extremely impressed by Same Day Hot Waters service. We were worried about needing a replacement hot water unit over the holiday period as we had guests planning to stay over. We gathered a number of quotes (some were almost double) and most couldn’t install until the new year. Same day hot water provided the new unit at the cheapest price and were able to install it the same afternoon! Couldn’t recommend them higher
Thanks for saving our Christmas!
Today I had one of my best customer service experiences in years. Regardless of the fact that they could not assist me with my specific requirements Ty guided me with product knowledge and even went as far to ring around manufacturers and suppliers to find someone that could help me. Ty should be congratulated.
Rude, Misleading and Criminal Business
Rang up to get a new hot water system spoke to Tracey who told me that the price was different to the one listed on the website despite the fact that it was clearly for that size unit then when I questioned it instead of explaining it she just hung up on me. Direct breach of ACCC requirements. I will be reporting this to fair trading.
What an excellent service !!! - a great Experience !!!
Got my gas water heater supplied and installed for less than half of the price quoted by other service provider. They also provided the quote over phone instead of charging a call-out fee like the other service provider did to me. From the initial phone call till the clean-up following the installation - I was thoroughly impressed with their service. I was offered some guidance over phone on which one to buy (at this point, I didn't even engage them) - got someone (Brad) sent the very next day - on time. Brad did an excellent job - he even sha...red some tips on operation and maintenance of the product. It was a refreshing experience - as such type of customer service is quiet rare to find these days. Keep it up Brad / Same Day Hot Water Service.
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