Purchased black ear buds from Samsung online for over a week now I’ve been trying to organise a return for the item as it was a present and apparently the wrong ones!
I’ve tried online chat stuff all happen they tell you to complete the online form but can’t because the form no matter what device I use can’t be completed properly to request email support. Phone support not available because of COVID19! Was provided the email for support sent an email nothing sent another email nothing! Tried the online chat again and was TOLD TO CALL THEM! I to...Read more

I would've left 0 starts if I could've. Recently our Samsung washing machine purchased less than 2 years ago stopped working, so I contacted online chat to report an issue and ask for a warranty repair/replacement. It took 1 week to get the technician from service center (local contracted service provider) to just check the unit, then another week to get the repair job, which had to get motor replaced. Not only it did not fix the issue, but made it worse. The unit started making grinding noise, clicking noise, and sensor stopped working, then s...Read more

I made a mistake when ordering my Glaxay Buds Plus in the wrong colour, I tried to fix the problem by talking to live chat assistants, they directed me to call the Online Orders Team (currently shut down due to COVID19) I went back and they told me to email the team instead, I did, and yet I still received by Galaxy Buds with no reply from the team, went back to the live chat, they again directed me to the shut down Online Orders Team (somehow they don't know), and now because I have received my order I have to, guess what, Call the SHUT DOWN o...Read more

After using Apple products for more than 10 years, my husband and I decided to try out Samsung's S20 ultra so we pre-ordered 2 from the Melbourne Central store. We were told during the "pre-order" phase that we could get the phones for 20% of student discount and free battery packs. The representative was extremely "encouraging" and said that all we needed to do was put down $300 deposit for each phone. We got a call during the last week of March to settle payment for the phones as they were worried the store was going to close because of Covi...Read more

We purchased the 65" Samsung Frame TV 11 months ago, we were previously big Samsung fans as we also had the 55" frame TV and the premium internet fridge amongst many other things.

We don't mind paying the premium prices as long as the quality of product and service reflect the price, sadly I can now confirm it does not. Samsun falls short on both counts, by some distance.

A couple of days ago we reached out to Samsung as the 65" TV started to turn off sporadically before it finally stopped working completely and now will not power on.

The l...Read more

Purchased a 10kg front load ecobubble washing machine October 2012. 7.5 years later it's broken down for the 4th time. Last time 18 months ago, out of warranty, Samsung sent out someone to fix it with no cost. The repairman stated that it was a known error with my particular unit and a quick swap of equipment would never give me this issue again. Now 18 months later, same error. Call centre simply said it was now my cost to burden despite this being their unit error. Was promised a call back from management in 2 days, they took 3. I told them t...Read more

I purchased 3 Samsung AC units in 2015 because they had wifi connectivity and hence could be controlled remotely. I wish I hadnt.

The first one broke in 2017 and it took Samsung 3 months via their single service agent to actually repair it.

The second one stopped working in October 2022. We live in Townsville hence AC isnt just a nice to have its essential.

At first it seemed things would work out. The same repair agent as 2017 came out and tried to repair it. Despite the fact that the parts took ages to arrive and not all at once, they ins...Read more

I purchased 3 new Samsung phones in October 19 for Christmas presents, I was persuaded by the free buds promotion.
I submitted my claim online and received and an email saying my claim was successful. After 30 days I logged back in to see where my delivery was and learned they hadn't accepted my claim and need more information. This was sorted and my claim validated but now I wasn't going to receive the buds in time for Christmas. Nearly 5 months later many hours waiting on hold only to be hang up on and speaking with staff who tell me wrong i...Read more