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SRF678CDLS (Stainless Steel), SRF676CDBLS (Black)Don’t purchase Samsung fridges!
Don’t purchase Samsung fridges . This happened to door after just 2 years. Ice box over freezes, no ice comes out need to defrost constantly. Not happy! Waste of money. I expect to last years what a disappointment.
1 comment
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MariaMetropolitan Adelaide, SA
- 4 reviews
Love this
Love this fridge holds everything plenty of room love the extra drink draw without opening doors to get can drink out- temperature stable no problem, ice maker fantastic no problem- only thing water filter only last 6 months would like to see a longer lasting filter before alarm let you know it needs changing- filter needs to be bigger to be more serviceable .
Purchased in December 2021 at The Good Guys for $2,400.00.
1 comment
KathSamsung
Fantastic to hear you are currently enjoying your Samsung refrigerator, Maria! We appreciate the positive feedback and this will be forwarded on to the team.
If you have any enquiries, please don't h... Read more
esitate to reach out to us via the private message feature on Product Review :)
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The reviewer stated that an incentive was offered for this review
KarynSydney, NSW
Nothing but trouble!
Bought in April, freezer took 48hrs to freeze. After 2 months and 2 repairs because the freezer wouldn't stay at correct temp, it stopped freezing altogether. Was replaced with a new Fridge 4 weeks ago now this fridge is freezing everything! Repairer coming again next week. Don't believe I will ever buy a Samsung again.
Purchased in April 2021.
3 comments
KathSamsung
Hi Karyn. Sorry to hear of the experiences you've had with us so far. I would like to investigate this further for you. If you would like me to do, please send us a PM with your Samsung reference numb... Read more
er via the link below as it is our best point of contact. https://www.messenger.com/t/SamsungAustraliaWhat reference number?
KathSamsung
Hi Karyn. If you have booked your services through Samsung, you will have been given a reference number. However, if you don't have one this is not necessary. Seeing as you have already organised a re... Read more
pairer and if you still need further assistance, please don't hesitate to send us a private message via the link above. Kath Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Find out how Samsung 680L Smart Fridge compares to other French Door Fridges / Refrigerators
Know better, choose better.
Asanka VidanaGreater Melbourne (Outer), VIC
- 6 reviews
- SRF678CDLS (Stainless Steel)
- Verified purchase
Total worth it for the price you pay
We bought this fridge from Harvey Norman Springvale. Luckily there was a cashback offer on at the moment so we were entitled for a $200 cashback. Very happy with the features of the fridge and the internal space and build quality. Definitely recommend
Purchased at Harvey Norman for $2,200.00.
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GigiGold Coast
Nothing but problems
This is my 3rd Samsung fridge in 4 months, and still not working!!! First arrived with a dented door, which was replaced. 2nd fridge worked for 3 months and then the freezer stopped working, after 2 technician visits and a month without a freezer, samsung sent another replacement. Replacement just arrived 2 hours ago and SURPRISE the freezer is not working at all. Fridge is cooling but not the freezer after 3 hours it has not moved, not 1 degree. Called the service centre only to be told it could take 12-24 hours for it to cool and book me yet another technician visit.... i would give less stars if i could. Don’t waste your 2500 dollars on Samsung
Purchased in May 2021 at The Good Guys for $2,500.00.
1 comment
KathSamsung
Hi Gigi, we're sorry to hear that you have been experiencing difficulties with your refrigerator. Would you be able to send us a message with your contact number and reference number to the link below... Read more
so we can further look into this? m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Poor Customer service
We have bought a SAMSUNG SRF678CDLS 680L French Door Fridge 4 years ago and had issues with display panel initial that got replaced. couple of months ago it started making a loud noise, service call tecnitions have different views on the noise as the noise is not there all the time. anyway so far we have not got anywhere as technicians can determine whats wrong with the unit. we would not recommend Samsung product to anyone, very disappointing.
Purchased in November 2021 at Harvey Norman for $3,000.00.
1 comment
MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Facebook wi... Read more
th a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
NoSamsungSydney, NSW
Never buy Samsung fridge
My friends recommended not to buy Samsung fridge(Samsung appliances) but I have used more than 3 Samsung phones so far and never had problem with them. Therefore I decided to go for Samsung. And I got delivery yesterday but the freezer not working at all. Fridge is working perfectly fine but freezer not. The temperature of freezer stays and never drops and never cooling.
The Samsung website says they provide with 'Home support on demand' for Saturday as well but I found there is no technician working on Saturday.
I am pretty frustrated with my brand new fridge which never worked from the very beginning. I should have bought another brand.
Purchased in September 2021 for $2,300.00.
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
BigjalaAU
- 3 reviews
I love this fridge,! Works for a growing family
We bought this one last year and to be honest, I thought we might not need this. But honestly, I love this refridgarator. It is intelligently designed. One section for freezer with separate space for meat, fish and racks for frozen food. the other side is entirely for vegetables, fruits and food. Enough space for condiments. deep sections for large milk bottles and jars. Enough space among theracks to store large pots of casserole.
There is an alarm if the fridge door is open and it cools without over cooling the veggies. I esp likethat the door are easy for me and not for the kids.
One complain is that I wish there was a better lock on the ICE or water dispenser just for naught kids. :)
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Questions & Answers
Sao L.asked
I have had my fan changed 4 times in less than 2 years
Is this a common problem with this model fridge
And can the ice maker be taken out for cleaning
4 answers
The ice holder can be taken out, all you need to do is hold and pull afterwards.I have never had a problem with this fridge and the fans never changed
AdaSamsung
Hi Sao, if you are currently experiencing troubles with the fan of your Samsung fridge, please feel free to send us a message to the link below.
http://messenger.com/t/samsungaustralia
You can remove the ice bucket of the ice maker via the steps here.
User Manual > page 28
https://www.samsung.com/au/support/model/RF24FSEDBSL/SA/
Ada
Samsung AU
Thanks
NoSamsungasked
Hi Carol
I have the same problem with you that the freezer not working but mine is from the day 1. It never worked. I regret buying Samsung fridge which many of my friends stopped me. I should have listened to them. This is the first time having problem with electric devices or appliances I have ever bought.
1 answer
AdaSamsung
Hi, this sounds like something our Support Team can assist you with. We recommend for you to contact 1300 362 603 so that we can look into this for you.
Jo
Samsung AU
Carolasked
Is there a problem with the freezer as ours has died, it is only been used for 8 months. Yes it is under warranty though on contacting the repairer without even coming to see it they ordered the parts and are fixing it on Friday. We lost all our perishable goods that was worth a few hundred dollars and are starting to think we bought a lemon as the repairer seemed to know without coming to see the freezer what part it is. Would love to know if anyone else has had problems also.
2 answers
Samsung AUSamsung
We're sorry to hear that you have been experiencing difficulties with your fridge, Carol. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference numbers to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Jo
Samsung AU
Yes i had some story, the ordered the part with out seeing but that didn’t fix the issue as tech said fridge had a major fault. Samsung replace fridge and just got it and freezer isn’t working at all... just got off the phone with service centre and was booked another service visit
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AdaSamsung
Hi Sandra, would you be able to send us a message to the link below so we can further look into this?
http://messenger.com/t/samsungaustralia... Read more
Ada Samsung AU