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Nathan MGreater Melbourne (Outer), VIC
- 2 reviews
- Family Hub SRF825BFH4 (825L)
- Verified purchase
Software fault on delivery - Screen Stuffed
We purchased this fridge on Boxing Day through the Good Guys Frankston. Sales person said it would be delivered in 1-2 weeks. It arrived today (17/01/2020). Fridge was unboxed and installed. Started to set up the screen and it just freezes during the setup. Cannot go back or forward. Can only just power on and off again.
We phoned Samsung spent over an hour on the phone resetting. Still no good.
Samsung said the tech company 'RQ Electronics' would call within 2 hours. No calls several hours later.
Tried calling RQ Electronics. After several hours calling someone eventually answered the phone.
Now we have to wait for someone to call back next week to book an appointment.
BRAND NEW FRIDGE. BROKEN OUT OF THE BOX. NEVER AGAIN!
Purchased in January 2021 at The Good Guys.
3 comments
It was reference number 4298011277.
KathSamsung
Thank you for providing that, Nathan. However, as this is a public forum, I would recommend deleting your comment with your reference number as it contains your personal information.
Would you be ab... Read more
le to forward your reference number to us via private message?Similar opinion? Write a review on ieatwords.com.au!
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KathSamsung
This does not sound right and I would like to look further into this for you. Would you be able to forward your enquiry to us via the link below with your Samsung reference number?
https://www.messenger.com/t/SamsungAustralia... Read more
A member of our team will endeavour to reach out to you as soon as they can, Kath Samsung AU