Samsung Family Hub

We purchased this fridge on Boxing Day through the Good Guys Frankston. Sales person said it would be delivered in 1-2 weeks. It arrived today (17/01/2020). Fridge was unboxed and installed. Started to set up the screen and it just freezes during the setup. Cannot go back or forward. Can only just power on and off again.
We phoned Samsung spent over an hour on the phone resetting. Still no good.
Samsung said the tech company 'RQ Electronics' would call within 2 hours. No calls several hours later.
Tried calling RQ Electronics. After several hours calling someone eventually answered the phone.
Now we have to wait for someone to call back next week to book an appointment.
BRAND NEW FRIDGE. BROKEN OUT OF THE BOX. NEVER AGAIN!

The Samsung refrigerator looks great inside and out BUT fails to mention if freezer temperature is set too cold, it can cause plastic drawers to break very easily. I’ve had my Samsung fridge 3 years and I think it’s timefor a upgrade.

Professional plumber fitted the water house at the back of the fridge and 8hrs later leaks water non stop.
$4000 purchased from Good Guys Feb 2022.
Another Korean rubbish same as Hyundai and Samsung phone.
Buy German or Italian engineering.

Great Fridge. Gives that WOW factor to my kitchen.
The screen is nice but unfortunately you cannot download apps like you would on a phone or tablet. Hopefully Samsung will release new apps soon.
I did have the water leakage issue from the water dispenser..however I fixed it by reducing the inlet water pressure from the tap. I find the crushed ice function a little messy...splashes everywhere.

It maintains reliable temperature in all compartments. I love all aspects fridge is easy to open and close it is great as I have full freezer and cold water any time I want. It is also nicely presented and great positioning of all compartments and it fit quite a lot in

This is a great no-frills refrigerator at a great price. I was a bit hesitant about ordering a major appliance online but the free delivery and set-up as well as the free old appliance removal was a MUCH better deal than I found at any local retail store. The refrigerator does a great job at keeping food cold. The finish (Black, in my case) is very pleasing. I read other reviews mentioning noise as an issue. I guess because I never owned a high end refrigerator I don’t notice any more noise from this one. I occasionally hear the compressor start but it doesn’t bother me. Great basic unit for a great price. The delivery was faster and cheaper (free) than what local stores offered.

it is reliable and thought seems expensive it's value for money. It is easy to open and close. The freezer keeps everything fresh. it also looks good in my kitchen. I would highly recommend it to my friends. I purchased it with extended warranty and still got a pretty good EOFY deal.

Bought this fridge about 7 months ago and we pretty much don't leave the kitchen since. My daughter loves watching youtube on the screen and browsing the internet is convenient especially when you need to show someone something. The only down side is the ice dispenser is quite loud but I'm being picky here.

Just got it. More to come. Easy to set up and use. I replaced an existing ice maker fridge so setting up was simple. I found the Family Hub easy to set up as well although I am still playing with the features that are available. Done the shopping list and communications.
Had the fridge for some time now, it is proving to be excellent, one handy feature, I can log on to the fridge remotely to view my shopping list and pick up what we need on the way home, very convenient.

We brought this fridge 12 months ago,
we have had the ice maker replaced twice, and we have had Samsung come out around 5 times trying to repair the ice maker.
If you look online there are a lot of complaints about the ice maker, it leaks, it frosts up we have had parts break.
It is disappointing that you pay a lot of money for a premium fridge but the build quality is poor.
The family hub works ok, but it is a novelty as the operating system is Samsung's own and not android

I find that the ice maker keeps freezing up for the ice cube feature, I have since defrosted the fridge, and turned off the feature, it does not freeze up, keep temp in the fridge perfect. I always thought this to a problem of the fridge, not the ice maker, the ice maker causing the fridge to not work. If you have no temp problems, efrost the fridge and then turn the ice maker off completely, I can always buy ice cubes, now the fridge works perfect.

Family hub feature is total crap. It constantly disconnects from wifi, Pandora stops all the time, it's 10 feet from the router/modem and cant get a signal. Xfininty blames Samsung, Samsung blames Pandora and nobody can get it working. Horrible product. Do no waste your money. I want a complete full refund.