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PuppyracerGreater Melbourne (Inner), VIC
- 5 reviews
- 2 likes
Where’s my ice cream?
Bought the fridge. The tech options actually seem really interesting but the freezer didn’t work. Call centre couldn’t help, said the freezer wasn’t detecting any problems. They sent a techie out a few days later to assess it. Couldn’t fix it. Arranged a replacement.
Took 2 weeks for Samsung to acknowledge it. Get the replacement... same issue. Freezer doesn’t work. Now 7 weeks without a freezer.
Requested an urgent escalation from Samsung twice. No response. Still have to go through the usual ‘refund’ channels. 1 month since the second rep...Read more
air guy came out and approved the issue. They still haven’t arranged someone to collect the faulty unit. They have advised us it is another 7 days to progress through their refund channels yet we are already 7!weeks in without a working fridge x2!! Had to talk to multiple different people and fill out forms (when they remember to attach them to the email). No one at Samsung is taking ownership of this claim. We’ve provided proof of purchase, refund details and they’ve inspected the unit!Purchased in June 2021 for $5,000.00.
2 comments
Thanks for your assumption I have Facebook, however I would have considered your best contact would have been via your business phone number and Samsung direct emails as per your registration process ... Read more
and complaint process. This was the method you were contacting us through until we were stonewalled with a resolution. As no one via phone or email was able to assist me, I doubt your social media team would either.Similar opinion? Write a review on ieatwords.com.au!
MKBGippsland, VIC
Jury is still out
We very excitedly bought the Samsung Family hub only to find the freezer did not work ... at all !!
The Good Guys, where we purchased the fridge very quickly replaced the fridge without anyone even assessing the fridge which sounded alarms bells for me.
But a new family hub was delivered the next day and guess what, the freezer doesn’t work... again! We did all the trouble shooting with Samsung but nothing at all then they tell us there could possibly be a faulty batch of that particular fridge - what are the chances that we get 2 duds - prett...Read more
1 comment
AdaSamsung
We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?
Jo
Samsung AU
Similar opinion? Write a review on ieatwords.com.au!
Claudius DSouth East Queensland, QLD
- 2 reviews
WOW factor without the W.
Professional plumber fitted the water house at the back of the fridge and 8hrs later leaks water non stop.
$4000 purchased from Good Guys Feb 2022.
Another Korean rubbish same as Hyundai and Samsung phone.
Buy German or Italian engineering.
Purchased in February 2021 at The Good Guys for $4,000.00.
1 comment
Samsung AUSamsung
Hi Claudius, we're sorry to hear this has happened. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invalua... Read more
ble part of that process. If you wish to discuss this further, please contact us on the link provided below. Facebook > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Family Hub SRF651BFH3 (651L) compares to other French Door Fridges / Refrigerators
Know better, choose better.
Zara A BiceCHITTERING
- 4 reviews
- 2 likes
Very Satisfied
This is a great no-frills refrigerator at a great price. I was a bit hesitant about ordering a major appliance online but the free delivery and set-up as well as the free old appliance removal was a MUCH better deal than I found at any local retail store. The refrigerator does a great job at keeping food cold. The finish (Black, in my case) is very pleasing. I read other reviews mentioning noise as an issue. I guess because I never owned a high end refrigerator I don’t notice any more noise from this one. I occasionally hear the compressor start but it doesn’t bother me. Great basic unit for a great price. The delivery was faster and cheaper (free) than what local stores offered.
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KayBrisbane
- 5 reviews
- 6 likes
Absolutely happy with this purchase..
it is reliable and thought seems expensive it's value for money. It is easy to open and close. The freezer keeps everything fresh. it also looks good in my kitchen. I would highly recommend it to my friends. I purchased it with extended warranty and still got a pretty good EOFY deal.
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Terry in MelbourneVic, 3178
- 9 reviews
- 4 likes
Just purchased the fridge, looks good, easy to set up. More to come as I use it more.
Just got it. More to come. Easy to set up and use. I replaced an existing ice maker fridge so setting up was simple. I found the Family Hub easy to set up as well although I am still playing with the features that are available. Done the shopping list and communications.
Had the fridge for some time now, it is proving to be excellent, one handy feature, I can log on to the fridge remotely to view my shopping list and pick up what we need on the way home, very convenient.
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Questions & Answers
TN58asked
Are you able to download apps?
1 answer
Samsung AUSamsung
Hi, I have provided a list of all the currently available apps for the Family Hub refrigerator. Please see the app page on the Google Play Store for more information.
> https://www.samsung.com/au/support/home-appliances/family-hub-apps/
Jo
Samsung AU
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MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustralia