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1 question from our users

Kenn R.

Kenn R.asked

Family Hub SRF670BFH

When oh when are your staff going to fix my ongoing problem?Phone call promised today did not eventuate but, from our long term experience, they rarely do... Please replace this fridge or give me my 6,300 aus$ back plus compensation for all my time wasted.. My consultancy rates are at least 300aus$ per hour (professor) kenn raymond



5 answers
Samsung
Samsung AUSamsung

Hi Kenn, I'm sorry to hear that you have not been contacted since. I'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference numbers to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo
Samsung AU



Kenn R.
Kenn R.

Hi.. thanks for this and apols for not replying earlier.. MICK from Samsung Social Messaging and I are in contact - but will send a private message to you too... after all, it's only about 1 month since we've had this problem, the time I"ve wasted has been inordinate

Samsung
Samsung AUSamsung

Thanks for letting us know, Kenn. I recommend for you to continue reaching out to us via Facebook so we can avoid any confusion.

Jo
Samsung AU

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