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Samsung Family Hub Questions & Answers
SRF671BFH2 (671L), SRF670BFH, SRF651BFH3 (651L), etc...5 questions from our users
James G.asked
We are looking at a new Hub but these reviews are not glowing. What concerns me most is contacting Samsung via Facebook if we experience issues. I am not a teenager, does Samsung not have a reliable customer service centre with a traditional phone number? Why is a Facebook PM the best way to make contact, sounds quite unprofessional. Regards James
1 answer
AdaSamsung
Hi James, as we are the Social Media team, it would be best for you to reach out to our team via our social media channels.
Alternatively, you can also reach out to our Customer Care team on 1300 362 603, our live chat and support channels.
For more info:
https://www.samsung.com/au/support/
Ada
Samsung AU
Daryl Mansonasked
How deep should the kitchen cupboards be to house the 825L Family Hub Refrigerator French Door - SRF825BFH4 nicely. Most fridges work on 600mm but this fridge is deeper. What is the depth measurement without doors?
2 answers
MickSamsung
Hey Daryl, the Family Hub line comes in different sizes. So we’re better able to answer this, would you be able to specify which model and capacity you’re looking at?
Mick
Samsung Australia
Is 825L French door SRF825BFH4 not specific enough?
I downloaded the manual and found out it is 748mm.
Cheers.
Pipaasked
Is it true that the calandras only works for appointments 4 months in advance?
1 answer
AdaSamsung
This is not true, Pipa. However, if you are experiencing troubles with this, please feel free to let us know.
Ada
Samsung AU
Kenn R.asked
When oh when are your staff going to fix my ongoing problem?Phone call promised today did not eventuate but, from our long term experience, they rarely do... Please replace this fridge or give me my 6,300 aus$ back plus compensation for all my time wasted.. My consultancy rates are at least 300aus$ per hour (professor) kenn raymond
5 answers
Samsung AUSamsung
Hi Kenn, I'm sorry to hear that you have not been contacted since. I'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference numbers to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Jo
Samsung AU
Hi.. thanks for this and apols for not replying earlier.. MICK from Samsung Social Messaging and I are in contact - but will send a private message to you too... after all, it's only about 1 month since we've had this problem, the time I"ve wasted has been inordinate
Samsung AUSamsung
Thanks for letting us know, Kenn. I recommend for you to continue reaching out to us via Facebook so we can avoid any confusion.
Jo
Samsung AU
TN58asked
Are you able to download apps?
1 answer
Samsung AUSamsung
Hi, I have provided a list of all the currently available apps for the Family Hub refrigerator. Please see the app page on the Google Play Store for more information.
> https://www.samsung.com/au/support/home-appliances/family-hub-apps/
Jo
Samsung AU
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